Bonus & offers: Understanding problems with the current bonus offer from MrGreen (125Spins Arthur for 10,00€).
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Understanding problems with the current bonus offer from MrGreen (125Spins...
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For a long time again used an offer from Mr Green (about 6 months no longer invested there).
Have the current conditions no longer from the Arthur offer, please forgive me if the facts do not exactly match the conditions.
Attached afterwards still screenshots, for illustration.
Condition
For 10,00€ Deposit, get 125 x 0.08 € spins at there new release of Yggdrasil.
There I won a total of 6,14€, with interference (PC, Flip spin = space, mouse, space, double mouse etc...).
After the spins I had 16,14€.
Didn't think anything of it and just continued to play the session for about 30 minutes by feel
In between, as usual played around with the bet and the visual display to get warm with the game.
Towards the end when it was going well, I increased the bet from min (0.04cent (pretty cool for yggdrasil by the way) to 0.08cent) and ended the session with a total balance of 25,61€.
When I then wanted to withdraw my invest (10,00€) as usual, I saw for the first time (earlier I had no Bonus money, da Royal) the bonus amount and clicked on details, everything normal up to here.
Then a little shocked and understanding problems with these Utopian values
Hold on tight
That would mean simply calculated (conversion amount / amount = turnover condition): 1362 x 6,14€ still ahead of me.
Have you had something like this before, or has anyone happened to take advantage of the same offer and found something similar?
Or is there perhaps even a very simple explanation for this? (Technical error or small print somewhere in nirvana, unfortunately no longer have access to the offer).
If no one answers by tomorrow, I will simply contact the support at MrGreen and just do something clueless and ask for clarification (Will then update the thread).
Many greetings,
DSP
Pictures:
https://imgur.com/wmWr3SQ
https://imgur.com/YAkpY9G
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Understanding problems with the current bonus offer from MrGreen (125Spins...
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After composing the thread, opened NetEnt GrandSpinn
Default settings left (1.00€ bet), spun once.
Nothing won, game closed.
Updated bonus overview again, no change
Updated logged out
No change.
Credit: 24,61€.
Addendum 2:
Multifly opened, standard (2,00€ bet), spun 2 times.
Nothing won.
Bonus overview updated again, no change.
Updated logged out.
No change.
Credit: 20,61€.
Somehow?!?! But very strange I must say.
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Understanding problems with the current bonus offer from MrGreen (125Spins...
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Phillias_Md
Since I did not want to sink further with the credit (bad experiences and a clear BAM, F*** Y***, Now cash out please, do not get ripped off), I thought I use the "allowed" by MrGreen credit booster feature at Book Of Dead.
0.20cent bet, spin 10-20 times until bonus comes (comes pretty much ALWAYS, once per session for sure).
Since I master BOD in my sleep, I was able to extend the bonus once and trick 3 times full game field.
Total profit: 45,30€
After that I'm out.
Total balance now: 64,41€.
Bonus overview updated again, no change.
Updated logged out.
No change.
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Understanding problems with the current bonus offer from MrGreen (125Spins...
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Have versch. Games still angespinnt, ultimately with just under 70-80€ stupide down to 2.00€ multifly (yes, all gone, quite a pity)
Since I do not know Mr Green: with such "Pied Piper" offers, I just share my chat with the support with you to give transparency which were not apparent to me in the conditions at MrGreen.
What happens if I have Bonus money and real money and then start a withdrawal?
Answer: The bonus money is deleted, the real money is paid out (recommended method for the future, pretty stupid of course not to have done it, but are only 10.00 € invest).
Example based on my data
6,14€ bonus money + 10,00€ real money = 16,14€
If further wins, there is a percentage max. win which is then added as real money
A Wagering DOES NOT FIND , until the total balance drops to 6,15€, 1cent above the bonus money, the last cent "real money" (quasi complete loss of the real money MUST take place , so that is wagered).
Only then is properly gewagert, and corresponds virtually to the standard of all casinos that I know, whose balance sheet in the previous year scream for correction, since calculatory insolvency is pending if money is not earned (not recommended casinos, on my part, no matter how many stars / the rating are real).
Chatlog
Me: Chat started Hello, I just took Arthur offer and have a huge problem with it. deposited 10,00€, in the spins (125 were there, at 8cent each) I won 6,14€
Me: Played the session a bit more and got out with just under 25€
Me: Which is okay
Me: But the active bonus didn't change a bit. Neither in the conversion amount, nor that I have converted anything at all. Have now struggled back and forth (playing everything down was definitely NOT a goal)
Me: Captured everything via screenshots. I think your system made a mistake and that this utopian amount I had to implement was impossible to reach, so I played a little more to test. tried 4 different games. In total more than 100€ used and now with 1cent left, according to the display only 17.59€ converted. Can you please fix the error so I can try my luck under normal conditions? I attach screenshots now
Mr Green: Hello NAME and thank you for contacting Mr Green ! We will be right there for you. Please be patient for a moment...
Mr Green has joined the chat
Me: hello Mr Green:
Mr Green: Good evening NAME hope you are doing well today!
Me: Yes great thanks for asking. You too ?
Mr Green: Everything top, thanks! just checked everything was correct in the account
Me: really?
Mr Green: No errors, implementation works as it should be
Me: 1362 times convert ?
Mr Green: 35x times 6,14€ yes 35 times
Me : Exactly legitimate. but according to the system it was 1362 times. instead of 35 times
Mr Green: No 6,14€ from the bonus games 6,14x35 = 214,90€
Mr Green: You played until you were at 0 and wagered 17€ with the bonus money
Me: that's right how do I understand that? if I play a game on a stake of 1€. is only a fraction (percentage of bonus money, to stake) used?
Me: so the true wagering is not 35 times, but much more than in the offer angegebebn ?
Me: in the first screenshot you can see the amount i should have converted
Me: which is also still with me in the overview. not 214,90€, but 8361,91€
Mr Green: hmm then what is wrong with the display here in the system is with me that 73 € were still left
Me: I started multifly at 01:37 and have started on 2€ stake (balance amount 64,41€). yes, that's what I mean something is wrong
Me: do not know that from you
Me: never had this before
Mr Green: Yes, it's just the display, so everything is correct in the system I reset times, you have no more credit anyway, let's see what the then displays
Me: yes you can do, I have screenshots of everything
Me: if I still need it
Mr Green: The next bonus will be automatically reset with each new bonus that comes, everything goes back to 0 So for info, if you ever want to use 2 promotions in one day nene first no more
Me: if with the reset my original request is settled
Me: because in total I deposited today 10€, converted over 400€ and now stands with 0 there and have only converted 17€. that's not right. definitely, I'm sorry. am not angry with you
Me: but does not satisfy me with a reset
Mr Green: Ne there is also only the wagered bonus money counted so only the conversion of the win of 6.14 € all played before that is not counted for it achso, so I understand correctly. all the wagering takes place only when my credit falls below 6.15 €?
Mr Green: And the 17€ is right before the real money is used up? no wagering?
Mr Green: Exactly Therefore yes the conversion I understand a question to the understanding
Mr Green: like if I now with my original 70€ (credit + bonus credit) simply canceled, what would be left?
Mr Green: What do you mean canceled? i had yes after the freespins 25€, have won with book of dead 4x,xx eur. had 64,41€ and in it were the 6,14€ bonus money
Mr Green: Then you could have paid out the 64€ and the 6.14€ would be gone if I had now paid out, the bonus money would be extinguished. Me: but since I had a funny feeling (some casinos delete everything, even the deposit), I left it
Me: if I had done it now, I could have paid out 64,41€ - 6,14€?
Me: aaaah great. great good to know for next time. please don't get me wrong, I feel a bit fooled. but that seems to be the rules now
Mr Green: Next time come quietly before in the chat and ask, we help there gladly All good, I have also thought at the beginning yes thanks
Mr Green: but if you think about how a bonus is actually viewed in the casino, it makes perfect sense not be angry
Me: the whole session I want to use transparent as a post in a thread on gamblejoe
will make their name unrecognizable. find the whole facts important for further / all customers.
Mr Green: Of course, with pleasure. These you will find more precisely defined in the terms and conditions https://help.mrgreen.com/hc/de/articles/115005881009-Was-sind-Umsatzbedingungen- and here again very well explained! then I have so far no more questions
Me: thank you very much for your time
Me: have a nice shift
Mr Green: Have a nice night, have fun and success! Here you can rate my help as you like
See you soon and stay healthy with your family, NAME!
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Understanding problems with the current bonus offer from MrGreen (125Spins...
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Understanding problems with the current bonus offer from MrGreen (125Spins...
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dsp84
10 euro deposited via paysafe
No free spins in the game
Chat
Sorry but with Paysafecard you have to add the fee. So quasi 10.27
Bonus I will definitely not use at Mr Green anymore
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Understanding problems with the current bonus offer from MrGreen (125Spins...
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I agree with you
However, I first had to subjectively recognize and learn for myself what time is, what is beautiful what life means to me and what priorities all kinds of things have for me
Time = Am 36, 24 hrs a day for myself with and without work, to the fullest
Life = Free of everything from myself change, enjoy and search
Beautiful = Every second in life is wonderful, both the bad and the good, everything became beautiful and more beautiful than ever with every second I started to live (In 2014).
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