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Bonus & offers: Support bonus

Topic created on 11th Feb. 2021 | Page: 1 of 2 | Answers: 14 | Views: 3,793
markuswenger10

Support bonus

11th Feb. 2021, at 10:33 am CET#1
0 Likes

Nobody has liked this post so far
Hello I have the following problem,

i am a Platin player at platin casino.
Yesterday the support had credited me 50€ credit with wager 15x and. max cashout.
I played my way up to over 10,000€.
Today in the morning I wanted to convert it and have now suddenly only 500€?
I do not understand why because at the credit stood yes the 10,000 there as you can see in the pictures.
What is ws for possibility, I am devastated if I do not get the money.

Thanks

This post has been translated automatically

Klempo77
Expert

Support bonus

11th Feb. 2021, at 11:10 am CET#2
0 Likes

Nobody has liked this post so far
markuswenger10 wrote on 11/02/2021 at 10:33: Hello I have the following problem,

i am a Platin player at platin casino.
Yesterday the support had credited me 50€ credit with wager 15x and. max cashout.
I played my way up to over 10,000€.
Today in the morning I wanted to convert it and have now suddenly only 500€?
I do not understand why because at the credit stood yes the 10,000 there as you can see in the pictures.
What is ws for possibility, I am devastated if I do not get the money.

Thanks

Looks bad unfortunately. Since no Deposit offers almost always have a max cashout
And are mostly limited to 100€. In your case but on 500€.
Does not matter how much you have on the account, if it comes to payout, restgeld is simply deducted

This post has been translated automatically

Anonym

Support bonus

11th Feb. 2021, at 11:21 am CET#3
1 Like

Liked this post: Anonym
markuswenger10 wrote on 11/02/2021 at 10:33: Hello I have the following problem,

i am a Platin player at platin casino.
Yesterday the support had credited me 50€ credit with wager 15x and. max cashout.
I played my way up to over 10,000€.
Today in the morning I wanted to convert it and have now suddenly only 500€?
I do not understand why because at the credit stood yes the 10,000 there as you can see in the pictures.
What is ws for possibility, I am devastated if I do not get the money.

Thanks

You have made 500 euros from nothing. Be happy about it and forget the other.

This post has been translated automatically

gamble1
Icon

Support bonus

11th Feb. 2021, at 11:28 am CET#4
0 Likes

Nobody has liked this post so far
You write yourself with max. cashout

Play in the future with such a bonus slower and now be happy about the 500 € is better than nothing and considering that you had no investment it is even better

Of course it is extremely annoying but unfortunately can not change

Try now but please do not again with cash so a win on cramp to achieve that will go with pretty high probability in the pants

This post has been translated automatically

markuswenger10

Support bonus

11th Feb. 2021, at 01:02 pm CET#5
0 Likes

Nobody has liked this post so far
Klempo77 wrote on 11/02/2021 at 11:10 AM
Looks bad unfortunately. Since no Deposit offers almost always have a max cashout
And are mostly limited to 100€. But in your case to 500€.
Is no matter how much you have on the account, when it comes to payout, restgeld is simply deducted.

Is there really no way to get the money?

This post has been translated automatically

markuswenger10

Support bonus

11th Feb. 2021, at 01:02 pm CET#6
0 Likes

Nobody has liked this post so far
gamble1 wrote on 11.02.2021 at 11:28 am: You write yourself with max. cashout

Play in the future with such a bonus slower and now be happy about the 500 € is better than nothing and considering that you had no investment it is even better

Of course it is extremely annoying but unfortunately can not change

Try now but please do not again with cash so a win on cramp to achieve that will go with pretty high probability in the pants i

Maybe there is a way to credit me the money again.

This post has been translated automatically

gamble1
Icon

Support bonus

11th Feb. 2021, at 01:04 pm CET#7
0 Likes

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markuswenger10 wrote on 11/02/2021 at 13:02
Is there really no way to get the money?

You can only ask if you get something more out of goodwill because you are a good customer but you have no right to it

Max. cashout's are regulated in the AGB's and completely justified that can handle each casino differently

This post has been translated automatically

Hidaruma
Top Member

Support bonus

11th Feb. 2021, at 01:07 pm CET#8
0 Likes

Nobody has liked this post so far

markuswenger10 wrote on 11/02/2021 at 10:33 am: Hello I have the following problem,

i am a Platin player at platin casino.
Yesterday the support had credited me 50€ credit with wager 15x and. max cashout.
I played my way up to over 10,000€.
Today in the morning I wanted to convert it and have now suddenly only 500€?
I do not understand why because at the credit stood yes the 10,000 there as you can see in the pictures.
What is ws for possibility, I am devastated if I do not get the money.

Thanks

Don't they have the new rules there? How else do you play your way up from 50 € to 10.000 €?

This post has been translated automatically

MasterChiefKief
Expert

Support bonus

11th Feb. 2021, at 02:09 pm CET#9
0 Likes

Nobody has liked this post so far

Hidaruma wrote on 11/02/2021 at 13:07

Don't they have the new rules there? How else do you play your way up from €50 to €10,000

No they do not

This post has been translated automatically

Goeki72
Experienced

Support bonus

11th Feb. 2021, at 02:17 pm CET#10
0 Likes

Nobody has liked this post so far
Leave the money on and wait for tournaments or Quickspin tokens.
Alternatively, you can try delayed bonus round or collecting hearts or similar but can get locked out altogether.

This post has been translated automatically

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