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Bonus & offers: Staxino simply cancels my win of 2094€ and wants to close my account (Page 5)

Topic created on 18th Apr. 2025 | Page: 5 of 5 | Answers: 63 | Views: 3,135
frapi07
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

30th Apr. 2025, at 02:28 pm CEST#61
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DawgyDawg wrote on 30.04.2025 at 13:00: Hello everyone 👋,
After the latest message from Guru, the hope is very low or was already before because of course I have read other complaints from other players.
The colleague from Guru says the following: " I am Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to help you. Just so you know: Staxino Casino has not really been cooperative with our mediation attempts in the past. Despite several unresolved complaints, we are still trying to find a solution.
We sincerely hope that Staxino Casino will participate in this discussion.


Dear Staxino Casino,
I would be grateful if you could explain the reasons for closing the player's account and canceling the withdrawal. If this action was taken due to a possible breach of the rules, I would ask you to provide the relevant evidence.


Some people here have claimed that the casino doesn't do this out of thin air. But that is exactly what it does, and not for the first time and probably not for the last. Antonio Rüdiger's words would be appropriate here for once. Such people deserve the deepest contempt. Maybe someone has seen the movie Beekeeper with Jason Statham. Someone like that should take care of such an organization.

A fair casino doesn't suck it out of its fingers like that. They also have unfair conditions, as you can see from Guru (see picture). No reputable casino includes this in their terms and conditions because it is difficult to check and because the aim of a bonus is to create the wager. So it is logical that you might play more "cautiously". Punishing players for this is unfair and incorrect.


frapi07

The fact that they don't react can mean many things. They have canceled the win without justification or simply don't feel like it and don't care about the rating. It could be anything, we have no way of knowing.

In most cases, however, my assertion is correct: the player has breached a bonus condition. I've seen it here dozens of times. To be clear: I never claimed that you had violated something 100%, but that it could have happened without you noticing it. This is also why I have always advised you to wait for Guru's response.

It's best to find out where you're playing beforehand. It may sound like a smart a**, but when it comes to money, I would always do this.

There's not much you can do here except warn them.

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DawgyDawg
Rookie

Staxino simply cancels my win of 2094€ and wants to close my account

30th Apr. 2025, at 04:11 pm CEST#62
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I didn't mean you explicitly. And about your picture: I think I mentioned several times or at least once how I played. I started with a bet of 1 euro and steadily increased the bet. Even when I got the row with heads to 3 euros, I left the bet at 3 until free spins came a short time later and I then had 2200 or something like that on the speedometer. Then I increased it to 4 euros and finished it off. So I can't have violated this rule.
But you are accusing me of negligence in a casino group where I have never violated bonus conditions because I always pay close attention to them. And on the last point: that's hypocrisy and not being clever. Like many others here in the forum, I have made withdrawals with this group and have always been satisfied. Even staxino paid out around €220 to me before and that was from a no-turnover bonus. Read the complaints.


The fact that they don't respond can mean many things. They have canceled the win without justification or simply don't feel like it and don't care about the rating. It could be anything, we have no way of knowing.

I think my pig is whistling right now. Colleague, what kind of nonsense are you talking? Why, why, why doesn't matter for now. THEY DON'T ANSWER POINT BLANK! That alone is a farce. Some are neutral like Switzerland and some just pretend to be.

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Donnie
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

30th Apr. 2025, at 05:27 pm CEST#63
1 Like

Liked this post: Avatar von DawgyDawg DawgyDawg
I simply assume, because the user has been registered here for a long time, that he knows what the bonus conditions are in this casino. It will certainly not have been the first depositor with a bonus. The terms and conditions say something about forbidden game-manipulating betting strategies or something like that. You can't see that here and always playing the same slot is allowed. GJ often used to help when there were still contacts. In some cases, they didn't pay out or MaxCashout amounts were downgraded too far

Maybe there's still something that can be done, but I don't know what else to do. Could you also write to the licensor? With the right words, they could ask the casino. Wasn't there once an arbitration committee (I can't think of the name) + a special page where you could turn to? Or was that only for MGA casinos?

It's simply not customer-friendly. Even a Curaçao casino can go under quickly and hardly have any depositors left. Why are they acting so stupidly? You're practically shooting yourself in the foot, I'll definitely avoid the place as far as depositors are concerned

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frapi07
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

30th Apr. 2025, at 06:16 pm CEST#64
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DawgyDawg wrote on 30.04.2025 at 16:11: Didn't mean you explicitly. And to your picture: I think I mentioned several times or at least once how I played. Started on 1euro bet and steadily increased the bet. Even when I got the row with heads to 3 euros, I left the bet at 3 until free spins came a short time later and I then had 2200 or something like that on the speedometer. Then I increased it to 4 euros and finished it off. So I can't have violated this rule.
But you are accusing me of negligence in a casino group where I have never violated bonus conditions because I always pay close attention to them. And on the last point: that's hypocrisy and not cleverness. Like many others here in the forum, I have made withdrawals with this group and have always been satisfied. Even staxino paid out around €220 to me before and that was from a no-turnover bonus. Read the complaints.


I showed the picture to emphasize the vague terms and conditions. A reputable casino doesn't have anything like that. So it wasn't specific to your case. Why did I use that as an example? They use passages like this to twist things to suit themselves. In the end, they will always be right (from their point of view). I agree with you that your gaming behavior has nothing to do with such a strategy. But who knows, maybe that's exactly what they'll use to justify your cancellation (if they reply).

Regarding Staxino: I always look at Guru or GJ. Of course, there are a few on GJ that have paid out smaller amounts without any problems, but there are also a few that report negative results. Also: if a casino at Guru doesn't respond, then you generally shouldn't Deposit there. But since you didn't know Guru, you couldn't check this beforehand.

I'm not accusing you of anything. I don't use the subjunctive for nothing. I never claimed that you violated anything negligently, but that you could have done it unconsciously could have (do you never make mistakes and are perfect, or what?). Once again: in most cases it turned out that the player violated a bonus condition (consciously or unconsciously doesn't matter) and because I'm not Nostradamus, I tried to see if that was the case with you, because it is the case with MOST people. It could still be the case for you. Just because Staxino doesn't answer is not a criterion for exclusion.

DawgyDawg wrote on 04/30/2025 16:11:

I think my pig is whistling right now. Colleague, what kind of nonsense are you talking? Why, why, why doesn't matter for now. THEY DON'T ANSWER POINT BLANK! That alone is a farce. Some are neutral like Switzerland and some just pretend to be.


Does a casino have to answer? Is there an obligation to answer? Guru is not an authority. You have the option of responding and cooperating with them (which most do), but a casino can also decide not to. You can make up your own reasons for this. They withdraw customers and have no intention of paying out larger amounts that were earned with or without bonuses.

Donnie wrote on 30.04.2025 at 17:27: I just assume, because the user has been registered here for a long time, that he knows what the bonus conditions in this casino include. It certainly won't have been the first depositor with a bonus. The terms and conditions say something about forbidden game-manipulating betting strategies or something like that. You can't see that here and always playing the same slot is allowed. GJ often used to help when there were still contacts. In some cases, they didn't pay out or MaxCashout amounts were downgraded too far

Maybe there's still something that can be done, but I don't know what else to do. Could you also write to the licensor? With the right words, they could ask the casino. Wasn't there once an arbitration committee (I can't think of the name) + a special page where you could turn to? Or was that only for MGA casinos?

Simply not a customer-friendly way of dealing. Even a Curaçao casino can go under quickly and hardly have any depositors left. Why are they acting so stupidly? You're practically shooting yourself in the foot, I'll definitely avoid the place as far as depositors are concerned

Of course it's customer-unfriendly and dubious, but I've learned that there will always be people who will deposit at any OC, even though there are much more attractive OCs. I don't know why they don't react to Guru, but there will be reasons. I saw Platin being totally uncooperative and stubborn about 100k+ a few months ago (even though the win was legit). Apparently this amount was enough for them to get a bad rating. Other casinos seem to need to act like this even with much smaller sums.

Licensors are a difficult topic anyway. Even the MGA was not an authority per se. There have been enough cases I've read here where the MGA ultimately couldn't get the casino to pay out. They have no power to do that. With the MGA casinos, you always had to take legal action. With Curacao, it's conceivable that they don't care at all. Legal action is also not advisable at the moment because it doesn't achieve anything.








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