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Bonus & offers: Staxino simply cancels my win of 2094€ and wants to close my account (Page 2)

Topic created on 18th Apr. 2025 | Page: 2 of 2 | Answers: 29 | Views: 1,266
Julian
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

19th Apr. 2025, at 11:16 am CEST#16
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DawgyDawg wrote on 04/19/2025 11:04 AM: Does anyone happen to know if the Daniel from guru is the same one here on the forum.

No, it's not the same one

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MisterL
Expert

Staxino simply cancels my win of 2094€ and wants to close my account

19th Apr. 2025, at 11:48 am CEST#17
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Liked this post: Avatar von frapi07 frapi07

DawgyDawg wrote on 19.04.2025 at 11:04: Does anyone happen to know if the Daniel from guru is the same one here on the forum.

did you use the Risk function?

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frapi07
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

19th Apr. 2025, at 12:14 pm CEST#18
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MisterL wrote on 19.04.2025 at 11:48 am:

did you use the Risk function?


Good point - it is possible with Play N Go.

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DawgyDawg
Rookie

Staxino simply cancels my win of 2094€ and wants to close my account

19th Apr. 2025, at 12:34 pm CEST#19
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MisterL wrote on 19.04.2025 at 11:48 am:

did you use the Risk function?


Of course not... If it doesn't run automatically then always press accept. Don't even use the function without a bonus. I played the same way as with the previous payout. A photo of my credit card was requested and then the payout went through. 200 is apparently peanuts for them and 2000 is probably makadamia. I also don't use any tactics or software. When playing, I always increase the bet when the bankroll increases and then go through with it without reducing the bet again. The casino actually likes players like that best. Of course, I never play with more than €4 or €5 bets with the bonus, depending on the bonus conditions. Without a bonus, I occasionally play larger amounts, but very rarely.

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DawgyDawg
Rookie

Staxino simply cancels my win of 2094€ and wants to close my account

19th Apr. 2025, at 12:45 pm CEST#20
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At vegadream I won almost 5000 with bonus times and I think it took about a week until the money was there on Skrill (credit card)

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DawgyDawg
Rookie

Staxino simply cancels my win of 2094€ and wants to close my account

19th Apr. 2025, at 12:48 pm CEST#21
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I also submitted a complaint to Guru but could only upload 6 screenshots. But I have almost 50.

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frapi07
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

19th Apr. 2025, at 02:51 pm CEST#22
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DawgyDawg wrote on 19.04.2025 at 12:45: At vegadream I won almost 5000 with bonus times and I think it took about a week until the money was there on Skrill(credit card)

I assume that you were not accused of having violated the bonus conditions.

That's why it's important to find out what they're accusing you of in the first place. Unfortunately, the e-mail does not explicitly state which rule you have violated. As you know by now, there are several possibilities here. After replying, you can then check whether you really did it or whether it was a mistake.


DawgyDawg wrote on 19.04.2025 at 12:48: I also submitted a complaint to Guru but could only upload 6 screenshots but I have almost 50.

You can also submit them by e-mail. But it will be enough for a start. As I said, first try to find out which infringement you have committed, then you can provide the evidence later.

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DawgyDawg
Rookie

Staxino simply cancels my win of 2094€ and wants to close my account

19th Apr. 2025, at 03:50 pm CEST#23
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frapi07 wrote on 19.04.2025 at 14:51

You can also submit them by email. But it will be enough for a start. As I said, first try to find out what offense you have committed, then you can submit the evidence later.


I have already done this and was told that they will get back to me by email.

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MisterL
Expert

Staxino simply cancels my win of 2094€ and wants to close my account

21st Apr. 2025, at 10:09 am CEST#24
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DawgyDawg wrote on 19.04.2025 at 12:48: I also submitted a complaint to Guru but could only upload 6 screenshots But I have almost 50.

i would load the most necessary first


bsp. if I see texts here that are miserably long, I just scroll them away

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Donnie
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

21st Apr. 2025, at 10:14 am CEST#25
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MisterL wrote on 21.04.2025 at 10:09 am:

i would load the most necessary first


e.g. if I see texts here that are miserably long, I just scroll them away

But you should know the difference between pictures and texts, right? Tweeted one too many or got the wrong hormones?

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MisterL
Expert

Staxino simply cancels my win of 2094€ and wants to close my account

21st Apr. 2025, at 10:29 am CEST#26
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no, but if i worked for a robin hood internet company, and got a princely salary from my boss who is in the bahamas, and then a hyperventilating customer uploads 30 pages with text to go with it

"oh, i'll have a look at that in a few days" if the problem still exists in 14 days, i know who my bosses are

p.s. as it rings in the forest, it rings out again cough cough cough

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frapi07
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

21st Apr. 2025, at 10:50 am CEST#27
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Liked this post: Avatar von Langhans_innen Langhans_innen
MisterL wrote on 21.04.2025 at 10:29 am: no but if I would work at a Robin Hood internet company, and get a princely salary from my boss who stays in the bahamas, and then a hyperventilating customer uploads 30 pages with corresponding text to it

"oh, i'll have a look at that in a few days" if the problem still exists in 14 days, i know who my bosses are

p.s. as it echoes into the forest, it echoes out again cough cough cough

Before you want to give tips or anything like that, I would advise you to read the posts. I mean, I'm not omniscient either, but your post makes no sense.


The problem will still exist in 14 days. The win was canceled and the account was closed. How can it no longer exist in 14 days? Gambling away credit is difficult here and hardly anyone gives up money.

The site that evaluates these images works almost daily with players who have problems with casinos and are a little annoyed. They will certainly not proceed as you have explained. It was the weekend and it's Easter, so you have to bear that in mind and it will probably take a little longer than usual. They also give the casinos 1-2 weeks to respond to the cases anyway.

Some scroll away long texts, some ignore pointless posts. Everyone is different

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Donnie
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

21st Apr. 2025, at 11:08 am CEST#28
1 Like

Liked this post: Avatar von frapi07 frapi07
I would rather criticize the casino than the player or that they annoy you with long texts. Here is a player who is probably sure that he has done nothing wrong, who wants his money, is entitled to money, is fighting for his money. You shouldn't just dismiss that. If you stick to the rules, play honestly and fairly, then the scumbags should pay out. It doesn't matter if you have created 1000 screenshots or written 5 km of text

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frapi07
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

21st Apr. 2025, at 11:25 am CEST#29
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Donnie wrote on 21.04.2025 at 11:08: I would rather criticize the casino than the player or that they annoy you with long texts. Here is a player who is probably sure he has done nothing wrong, wants his money, is entitled to money, is fighting for his money. You shouldn't just dismiss that. If you stick to the rules, play honestly and fairly, then the scumbags should pay out. It doesn't matter if you've taken 1000 screenshots or written 5 km of text

I can only agree with you. The e-mail only says that he has violated the bonus conditions, but not which ones. When the player asked in the Live Chat, he was told that he should ask by e-mail. That is to be criticized. It costs nothing to mention it in the first email. As a player, I would also be confused and annoyed.

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Zockerbernd
Amateur

Staxino simply cancels my win of 2094€ and wants to close my account

21st Apr. 2025, at 12:42 pm CEST#30
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Without the answer from Staxino, there's no point in discussing it any further, they're not just going to suck it out of their fingers for no reason with the "small sum". Perhaps you will see during the review, when they answer you, that the error lies with them, which is usually not the case.

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