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Bonus & offers: Stargames has changed bonus conditions

Topic created on 15th Aug. 2017 | Page: 1 of 1 | Answers: 9 | Views: 2,501
redriver67
Expert

Stargames has changed bonus conditions

15th Aug. 2017, at 02:31 pm CEST#1
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I received an email from StarGames today with a 100% Deposit bonus. In the email it says " You must wager 30 times the bonus amount to fully convert the bonus amount. The bonus can be converted in 10 euro increments ?
I logged in to StarGames and looked through the site a bit. It says that the Welcome bonus must be used even 40 times.
When I got a Deposit bonus from StarGames, I always liked to take advantage of it because the turnover conditions were simply super. Now I'm not so sure whether this is such a great thing with the bonus.

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Daniel
Elite

Stargames has changed bonus conditions

15th Aug. 2017, at 02:33 pm CEST#2
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Thanks for the Tip!

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Anonym

Stargames has changed bonus conditions

15th Aug. 2017, at 05:06 pm CEST#3
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I already said in another post, I have the feeling that all casinos are currently tightening the bonus conditions!

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Theone87
Experienced

Stargames has changed bonus conditions

1st Oct. 2017, at 07:42 pm CEST#4
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Got from StarGames a € 25 bonus without deposit. Have the bonus then over 24Std distributed to over 12,000 € played high, I was of course pleased because otherwise rather mau runs at StarGames when you deposit.

There was talk of 30 times convert. Enspricht a turnover of 750 €. Had me at 300 € wondered that he was still not payable, to 700 € made further still 0%... ok support written and waited for hours, while continuing to play on 5000 € high and then came from support that I have to convert all the wins that were earned with the bonus 30 times and with my own money, ie I pay 50 € and may not fall below the 50 € because otherwise it is played again from the bonus.

The joke is that the bonus in 10 € steps convert into real money, peo 10 € you have to convert 300 € and all with deposited money, or so won euros. In my case, I could have the 12,000 € only auzahlen when I 360,000 € Deposit and the complete use, or as I tried it 50 € pure and hope I create 360,000 € turnover (impossible) then have a total of 130 € deposited and got with the real money nothing, no freespins, no wins nix. Did not even come to the 300 € turnover to 10 € bonus in real money unzuwandeln. Later wiedwr with bonus directly wins had without end but never pay out (as the stars quasi)

I'm really p**sed at this casino, such Bonuses are fooling the customer, laughable and really rip off. Have my account blocked because I will never see from the money what. The casino is dead for me and hope no one makes the same mistake and takes bonuses from StarGames.

I apologize for the length of the text, did not want to leave out important details.

With kind regards
Theone87

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Anonym

Stargames has changed bonus conditions

1st Oct. 2017, at 07:57 pm CEST#5
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Basically, one must probably advise any bonus no matter in which casino to reject.this is pure Bauernfängerei and to be considered unseriös.the erspielte, not payable, sum of 12000, - € would drive me crazy. I'm really sorry for you!

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Theone87
Experienced

Stargames has changed bonus conditions

1st Oct. 2017, at 08:32 pm CEST#6
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Thank you for your sympathy,

yes, I am also very upset, I could currently use at least a few hundred euros.

Since you are unfortunately right with the Bonuses, normally I also take none in claim, just did not have so much budget because it ran lately really bad. Thought hey you can save the 25 € and 30 times turnover is feasible, but that turns out to be a lousy trap, I have so not counted on.

Post times a picture of how the whole thing is built.

Theone87



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Rasmik12
Top Member

Stargames has changed bonus conditions

1st Oct. 2017, at 08:53 pm CEST#7
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To read something like this is really hard.
Since someone has times correctly luck and then such a Verarschung of the Casino. -> even if it should stand in their AGB 's.
That is almost immoral.

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Daniel
Elite

Stargames has changed bonus conditions

1st Oct. 2017, at 10:20 pm CEST#8
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One can really only advise against Bonuses! What we will also do in the future. Is really ne catastrophe become! I discuss with the casinos every day about the bonuses and why they have to be so crappy. The casinos don't understand that this is harmful in the long run. Especially since GambleJoe is now a casino site where players can rate online casinos.

I would also like to ask you to rate StarGames on GambleJoe and address the bonus issue: https://www.gamblejoe.com/online-casinos/stargames/bewertung/

This is where most people go to find out about StarGames. Only the hard core is on the forum

I really hope GambleJoe can make a difference in the future to stop such practices. The casinos should offer clever bonuses or not offer bonuses at all.

I am also very sorry for you!

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TonioKroeger
Experienced

Stargames has changed bonus conditions

1st Oct. 2017, at 11:52 pm CEST#9
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Hello Theone87, I am also sorry to read this. StarGames and Quasar I currently no longer play at all, because it runs very poorly. I would try it if necessary also by phone or / and ask whether with this amount something is possible on the Kulanzweg, you would have understood it differently, invested a lot of time, you were pleased etc. pp. In two cases I was able to achieve something with the goodwill argument, albeit at a much lower level. Greetings

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Theone87
Experienced

Stargames has changed bonus conditions

2nd Oct. 2017, at 04:24 am CEST#10
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Good morning everyone.
It was really difficult to find sleep last night, the excitement is still great... when do you ever have such a run.

@Daniel: I'll take a look at it later and report back in detail. If it keeps even one from it is already something won, because it is as vivera365 already said, Bauernfängerei (this was also exactly my words to the support).

@Tonio: Have tried it, even just my deposited money they would not give me back from this session, while I play there longer and also lose enough.... The support has not responded to such a thing.

They have only their standard emails from the stack and explained to me how the bonus works in their opinion.

My request to delete the account and all personal data if I do not get at least my deposited money back came only:"

thank you for your message.

We are sorry to read about your cancellation request!
As we are constantly working on improving our service, please
to also let us know the reason for your cancellation.

For licensing reasons, closing or shutting down your
player account is possible.
If you wish to close your account, reactivation is not possible immediately
possible and according to our General Terms and Conditions (GTC) no
new registration is permitted.

Please give us feedback if you close your account "Illum87"
or if you just want to shut it down temporarily.

In any case, we still need your answer to the questionnaire chosen by for verification
you selected.

Your security question is: Name of the street where I grew up?

If you have any questions, please do not hesitate to contact us.

Yours sincerely
Your Support Team


This shows me the customer friendliness of this company...

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