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Bonus & offers: Stakers - Account freeze ?

Topic created on 06th Jun. 2019 | Page: 1 of 1 | Answers: 6 | Views: 1,399
BookOFClowns
Top Member

Stakers - Account freeze ?

6th Jun. 2019, at 11:58 pm CEST#1
0 Likes

Nobody has liked this post so far
I just deposited 20,-Euro, wanted to gamble a round.

Deposit made by Neteller then came a pop-up window with the following text :
--------------------------------
Stakers is licensed by Malta Gaming Authority and UK Gambling Commission. As part of our regulatory requirements, we need you to take some actions at different points of your journey.
The information submitted will be kept strictly confidential in accordance with our Privacy Policy and will not be used for any purpose other than to fulfill our regulatory and legal obligations.
Please send your documents to our email as soon as possible to avoid temporary suspension from your account.

The document must be valid, if applicable, and both statements and invoices must have been issued within the last three months. On the card and account statements, please blank out all digits except the first 6 and the last 4 in the card number.
Please send us a copy of your bank statement from the bank account from which your last deposits were made.

Reason: To successfully complete the Source of Funds (SoF) Verification, please upload a recent bank statement issued within the last 3 months that includes both your name and home address.


-------------------------------
48h time I have for this...account currently frozen, after the 48h if I do not submit the documents my account will be frozen ?


Question: what is this ? First Gelz deposited, can not even play now....do other casinos now the same ?

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BookOFClowns
Top Member

Stakers - Account freeze ?

7th Jun. 2019, at 12:18 am CEST#2
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Nobody has liked this post so far
UPDATE: I was now unlocked again, it is supposed to be a new EU regulation....sounds funny

This post has been translated automatically

Dbac79
Elite

Stakers - Account freeze ?

7th Jun. 2019, at 12:45 am CEST#3
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BookOFClowns wrote on 07/06/2019 at 00:18: UPDATE: I've now been unlocked again, it's supposed to be a new EU regulation....sounds funny

why do you pay into such a filthy thing too?

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BookOFClowns
Top Member

Stakers - Account freeze ?

7th Jun. 2019, at 12:51 am CEST#4
1 Like

Liked this post: Avatar von Falko Falko
Dbac79 wrote on 06/07/2019 00:45 PM

why do you pay into a dirty thing like that too?

So far I've never had any problems...they have always paid out on time...I'm just surprised with the new law! Probably more casinos will follow....I have submitted my documents and can now gamble again.

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Falko
Icon

Stakers - Account freeze ?

7th Jun. 2019, at 12:58 am CEST#5
1 Like

Liked this post: Avatar von BookOFClowns BookOFClowns

BookOFClowns wrote on 06/07/2019 at 00:18: UPDATE: I have now been unlocked again, it is supposed to be a new EU regulation....sounds weird

I had so very similar case with Stakers. I deposited money there last week and then I got a message that my account will be locked in 48 hours. I went to the Live Chat and asked what was going on and why. Since I was told the same because of money laundering law they have to check me again. I had to send a current account statement and then everything was fine again. Maybe Stakers recently had to pay a fine, otherwise I can not explain why they now react so. I was already verified there before. But I still like the casino, because this casino is one of very few where I am still in the plus.

This post has been translated automatically

BookOFClowns
Top Member

Stakers - Account freeze ?

7th Jun. 2019, at 01:06 am CEST#6
0 Likes

Nobody has liked this post so far
Falko wrote on 07/06/2019 00:58 PM

I had a very similar case with Stakers. I deposited money last week and then I got a message that my account will be locked in 48 hours. Since I'm in the Live Chat and have asked what's going on and why. Since I was told the same because of money laundering law they have to check me again. I had to send a current account statement and then everything was fine again. Maybe Stakers had to pay a fine recently, otherwise I can't explain why they react like this now. I was already verified there before. But I like the casino anyway, because this casino is one of very few where I am still in the plus.

Ok so I'm not alone there..:) good to hear.

And YES Casino is otherwise top!

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Dbac79
Elite

Stakers - Account freeze ?

8th Jun. 2019, at 09:57 am CEST#7
1 Like

Liked this post: Anonym

Falko wrote on 07/06/2019 00:58 PM

I had a very similar case with Stakers. I deposited money last week and then I got a message that my account will be locked in 48 hours. Since I'm in the Live Chat and have asked what's going on and why. Since I was told the same because of money laundering law they have to check me again. I had to send a current account statement and then everything was fine again. Maybe Stakers had to pay a fine recently, otherwise I can't explain why they react like this now. I was already verified there before. But I like the casino anyway, because this casino is one of very few where I am still in the plus.

when I hear this bullshit, money laundering law. so if I want to launder my money then I do not pay everywhere 10 euros but let my geschäffte over a separate casino lauffen

This post has been translated automatically

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