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Bonus & offers: Spin away bonus

Topic created on 29th Dec. 2020 | Page: 1 of 2 | Answers: 17 | Views: 6,143
Ben1698
Hello, I am new here and wanted to share my experience of the new Spin Away Casino

So...
I deposited 100€ and got a 100€ bonus.
So I started playing
Was an up and down, but then had made a good win. Was then at about 1000€.
Then I went to the game "Extra Chilli"
1.20 stake it was believed. Can not say it exactly.
Factor x21 and then came the picture full pink chilli. Win 6500€. Brutal.
Then of course continued to play with high stakes. And always won and won. Was then a total of 13500€.
So of course pay out something
8500€ I wanted to pay out because I have already converted the bonus of course 35 x. Account verifiziet and withdraw pressed.
Then came this email.



Phil
(NGame)

25 Dec 2020, 15:38 UTC
Hi Christoph,

hope you are doing well!

Your withdrawal has just been cancelled and the amount of 8400.87 EUR has been confiscated because you unfortunately violated our bonus terms.
You have unfortunately played with a stake of more than 5€ while the 1st Welcome bonus was still active.

10.3 The maximum single wager with bonus credits while fulfilling the Wagering requirements is €5. Players who wager more than this amount Risk losing all their wins.

As a sign of good faith, we have credited your initial Deposit of €100 to your account as well as the 1st welcome bonus.

If you participate in future bonus or free spins campaigns, please make sure to play with a maximum wager of $5 until the bonus is fully wagered.

Please note that this decision is final and cannot be appealed.


Kind of cheeky, isn't it?


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Anonym
Moin,
i think the mail is missing, at least I don't see one...

But I play times oracle: In the mail is something in the direction of "violate bonus guidelines"?

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upola
Legend
Phew, is a Curacao casino.
Whether they pay out at the sum?

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Christian1337
Experienced
Did you spin over 5 euros while the bonus was active?

depending on that it is cheeky, or just not because they are in the right

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Ben1698
I can't say exactly. Because I have not followed it closely

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Anonym
I also can not read or click on the mail...

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Ben1698
Antiheld1335 wrote on 29.12.2020 at 09:03: Moin,
i think the mail is missing, at least I don't see it...

But I play times oracle: In the mail is something in the direction of "violate bonus guidelines"?

Christoph,

I hope you are well!

Your withdrawal has just been canceled and the amount of 8400.87 EUR has been confiscated because you have unfortunately violated our Bonus Policy.
You have unfortunately played with a stake of more than 5€ while the 1st Welcome bonus was still active.

10.3 The maximum single wager with bonus credits while fulfilling the Wagering requirements is €5. Players who wager more than this amount Risk losing all their wins.

As a sign of good faith, we have credited your initial Deposit of $100 to your account as well as the 1st welcome bonus.

If you participate in future bonus or free spins campaigns, please make sure to play with a maximum bet of 5€ until the bonus is fully wagered.

Please note that this decision is final and cannot be appealed.

This post has been translated automatically

upola
Legend
Ben1698 wrote on 12/29/2020 at 11:11 AM
Christoph,

hope you are well!

Your withdrawal has just been canceled and the amount of 8400.87 EUR has been confiscated because you have unfortunately violated our Bonus Policy.
You have unfortunately played with a stake of more than 5€ while the 1st Welcome bonus was still active.

10.3 The maximum single wager with bonus credits while fulfilling the Wagering requirements is €5. Players who wager more than this amount Risk losing all their wins.

As a sign of good faith, we have credited your initial Deposit of $100 to your account as well as the 1st welcome bonus.

If you participate in future bonus or free spins campaigns, please make sure to play with a maximum bet of 5€ until the bonus is fully wagered.

Please note that this decision is final and cannot be appealed.

Didn't you read the bouns conditions before?

This post has been translated automatically

wettibernd
Expert
I think you bought the free spins at Chilli and thus violated the 5€ rule. You could not do anything at an MGA casino because you have violated the terms and conditions.

This post has been translated automatically

Ben1698
Must confess that I have not read that exactly. Well, it's my fault but it's supposed to be empty. And vllt it helps someone else who plays there

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