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Bonus & offers: SlottyVegas does not pay out almost 7000 euros. 2 Euro Max Bet Rule Broken...

Topic created on 13th Jul. 2020 | Page: 1 of 3 | Answers: 22 | Views: 4,832
Manu-Cartoon
Good evening dear forum,

last Thursday I received a 100% bonus from SlottyVegas, I deposited 50 euros with Paysafecard and then got 50 euros bonus. The first 50 euros were then gone and then I played on with the given 50 euros bonus. Steht's I made sure not to go over the 5 euro bet and stayed under it. When I stood at 20 euros it has then banged on 4 euros...have made over the entire weekend about 6880 euros from it. Now I wanted to pay out a part and SlottyVegas has now set everything to 0 euros and says that you can put with Paysafecard only 2 euros max bet and done.

Now I wanted to ask here times, because it is after years now my first really fat win in a casino. The anger is of course huge. But do you think you can do something or is it pointless? The customer support and the Live Chat always say the same...rule broken.

A warm greeting in advance

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Anonym
This is very, very bitter and probably not to change more, unfortunately. The max-bet rule is unambiguous in this store. If they don't want to be fair, you have no choice but to accept it. Look at it this way: in the end you lost 50 euros, but gained a lot of experience. Next time, read the rules or reviews more thoroughly. Then it will work out with the win.

Cheer up!

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Knubbell
Rookie
Is that in the terms and conditions with the Max Bet with Paysafe Card? Then you have no chance. But anyway do not make you too many hopes. The casino sits on the longer lever. I have also used lawyer and the OCD dispute resolution platform. They just play dead and then it is stopped and you only have more costs.

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Manu-Cartoon
All right, thanks for the feedback! I just find it really hard to understand that there is a difference is made...I would have paid by credit card everything would be tutti 🙈 Well, I'll keep you up to date whether here yet a little in the direction of goodwill is gone or they 'dead'. I still give them the chance that I will pay in another euro

Lg

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b****a

Knubbell wrote on 13.07.2020 at 21:38: Is that in the terms and conditions with the Max Bet with Paysafe Card? Then you have no chance. But anyway don't get your hopes up too much. The casino sits on the longer lever. I have also used lawyer and the OCD dispute resolution platform. They just play dead and then it is stopped and you only have more costs.

Sour grapes! I would cut them off until they make a statement or provide proof.

So only every casino is animated not to move!

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masstube
Experienced
Bonuses originating from deposits made with Skrill, Neteller, ecoPayz, Webmoney, Qiwi, ePay.bg, ToditoCash, Paysafecard, Neosurf, Boleto, Mistercash, Astropay, Zimpler, Boku, Much Better - Maximum bet is £/$/€2.00/NOK20/SEK20/150руб/230円/8zł per stake.

Unfortunately at Slotty clearly listed has me then already annoyed because I had deposited via Skrill but you learn unfortunately to

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Manu-Cartoon
Hello, here is the conclusion then: No, no, no is the word at SlottyVegas. I say, learn from my mistake, that the trouble is not elsewhere again as with me.

Best regards, Manu

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bruffl
Expert
Is really bitter, a lot of money...
Would ask times, whether the not as a gesture of goodwill at least let jump a little coal....would leave here at GJ also nen good impression....

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Manu-Cartoon
Huhu again, have now kindly asked SlottyVegas for some goodwill, because I did not know that with Paysafecard Deposit a 2 Euro and not a 5 Euro Max Bet applies, and only because of that the almost 7000 euros are not paid out. But this just came back:

Thank you for your e-mail.

We are truly sorry for any inconvenience and trouble but we are unable to change this decision.

We make it a point to ensure that all important information is transparent and easily accessible, with Bonus terms & conditions being no different. The bonus terms are not only listed in our general terms & conditions but they are also available in a dedicated Bonus Terms & Conditions page. In terms of the in-game limiting of bets, we follow industry standards and can therefore safely conclude that our systems are the same as found at other leading online casinos.

We wish you all the best

Kind regards,


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Anonym
That's all you can do. In the end, it's 50 lost euros and not the end of the world. Avoid the store and be more attentive next time. Everything will be fine!

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