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Bonus & offers: Sample text (German/English) to ask for bonuses at the support desk (Page 2)

Topic created on 07th Oct. 2018 | Page: 2 of 2 | Answers: 13 | Views: 5,938
Casinoworker
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Sample text (German/English) to ask for bonuses at the support desk

22nd Oct. 2018, at 03:29 pm CEST#11
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I check deposits and withdrawals, when there was the last bonus, if it is a "troublemaker" (if I don't get a bonus I close my account blah blah)

I may credit 10-20% of the last deposits as bonus. I think that is fair. But if someone deposited 100€ and got 3,000 out, there is no bonus. Also not if he begs EVERY day. Nowhere is written that you MUST get a bonus because you have lost, you do not do in the "real" casino

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P****8

Sample text (German/English) to ask for bonuses at the support desk

22nd Oct. 2018, at 04:13 pm CEST#12
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So Vera&John is my absolute bad luck casino, I'm already at a total of 1300 € Deposit and 0 € payout.
I'm there really only lose....
In the chat to ask for nem No Deposit I save me, standard answer like Would not be possible at the moment and bli bla Blubb...

Quite differently it is however with GUTS, there I have also already mega much deposited and could never pay out, but on request in the chat there is as good as always what.... Not always cash but at least free spins
I find good, because something really is not self-evident

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P****R

Sample text (German/English) to ask for bonuses at the support desk

22nd Oct. 2018, at 10:33 pm CEST#13
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Casinoworker wrote on 10/22/2018 at 3:29 pm: I check in and out, when there was the last bonus, if it's a "troublemaker" (if I don't get a bonus I close my account bla bla)

I may credit 10-20% of the last deposits as bonus. I think that is fair. But if someone deposited 100€ and got 3,000 out, there is no bonus. Also not if he begs EVERY day. Nowhere is written that you MUST get a bonus because you lost, you do not do in the "real" casino

Interesting.
May I ask: Do you work for a single casino? Or for a group or for several casinos at the same time?

At my casino at least, it is sometimes quite tedious once the maximum limit for Bonuses in their system is reached. There, depending on the support staff, it does not matter if since the last request 50 individual deposits have taken place without any withdrawals and I only ask for only 1 € bonus.
Helpful here were, for example, the variation between the different contact options as well as the language and the wording. In the end, however, the amount granted remains absolutely ridiculous in view of the proportionality

edit: Oh yes, in relation to the magnificently propagated Player protection philosophy, the behavior is also extremely reprehensible. So basically absolutely no reproaches on my part to the casino in this regard, only: The statements on the homepage do not quite fit...

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P****R

Sample text (German/English) to ask for bonuses at the support desk

26th Oct. 2018, at 11:24 pm CEST#14
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However, the statements of the (alleged?) support employee have surprised me a bit.

In (my) casino, the percentage of 10-20% of the last payouts as Bonuses is theoretically miles away from this value. If you take the exact amounts and differences from the deposits and withdrawals, the percentage is about 0.5 to max. 2% at best.

Recently, I asked in the Live Chat to what extent and on the basis of what criteria or amounts would be determined the individual bonus limit. However, the support employee did not know exactly in detail. However, I was told that even very small bonuses that come from promotions would unnecessarily exhaust the personal "bonus limit", regardless of the amount. Consequently, I was advised to do without this type of bonus and with certain small amounts in order to be able to use the full potential of bonuses in the future. However, the support monkey did not know exactly how the bonus limit would actually be calculated/accounted for.

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