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Bonus & offers: Win is not paid out

Topic created on 28th Jan. 2019 | Page: 1 of 2 | Answers: 12 | Views: 4,049
deKatja

Win is not paid out

28th Jan. 2019, at 02:51 pm CET#1
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Hello folks,
i admit that I am still a greenhorn in terms of online casino and hope someone can help me. I registered yesterday at LaFiesta Casino and received a signup bonus of 11€. With the money I have then played 490 €, of which I wanted to withdraw 450 €. First I could only play the bonus games and after a while all real money games. My real money amount was then displayed (about 15€ less) and with the money I then continued to play, otherwise the real money games would not have run. Now the casino does not want to pay me the money, because it was a gift bonus and I would have to Deposit 20 € to withdraw. Where is the sense? I feel really cheated
Kind regards Katja

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Ahatamasistreu
Rookie

Win is not paid out

28th Jan. 2019, at 03:33 pm CET#2
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deKatja wrote on 28.01.2019 at 14:51: Hi guys,
i admit that I am still a greenhorn in terms of online casino and hope someone can help me. Have registered yesterday at LaFiesta Casino and received 11€ signup bonus. With the money I have then played 490 €, of which I wanted to withdraw 450 €. First I could only play the bonus games and after a while all real money games. My real money amount was then displayed (about 15€ less) and with the money I then continued to play, otherwise the real money games would not have run. Now the casino does not want to pay me the money, because it was a gift bonus and I would have to Deposit 20 € to withdraw. Where is the sense? I feel really cheated
Kind regards Katja


As far as I know you can pay out only 3x bonus so in your case 33€.

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Anonym

Win is not paid out

28th Jan. 2019, at 03:43 pm CET#3
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The casino in which you play has the right of domicile. The bonus conditions are quite numerous, but also easy to find. Regarding your EUR 11.00 is quite clear there:


  • In order to withdraw wins from a no Deposit bonus, the player must verify the account by depositing a minimum amount of €20 via credit card.

  • An amount of €70 can be withdrawn (€50 in wins plus the deposited €20). Any amount exceeding the maximum payout will be automatically removed upon withdrawal.



    • So if they actually pay out more than EUR 70 to you, you can open a bottle of champagne. The casino is located in Curacao, no chance to settle anything through anyone. Surrender to your fate. If you don't feel like depositing, don't and give up your 50 euros (EUR 70 minus your deposit).

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    upola
    Legend

    Win is not paid out

    28th Jan. 2019, at 04:48 pm CET#4
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    I would not Deposit the 20€ because it is not sure if you will get anything at Curacao Casinos.

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    Hille1966

    Win is not paid out

    28th Jan. 2019, at 07:15 pm CET#5
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    Hello all,
    so for me lafiestacasino are clearly scammers, or are the German bonus conditions intentionally misleading!
    I deposited 150,- EUR and received a good 600,- EUR bonus. Allowed for play with the bonus are lt. conditions 'slot machines', so m.E. also Roulette slot machines. had even chatted about it with the live support. It has not been the talk that no games of other providers except the mentioned 'usual suspects' (Betsoft, fugaso etc.) would be allowed, but that the Bonuses there probably do not apply. Wanted me now 1,000, - EUr pay out and got the rejection because I >TischspieleTischspielen<< gespielt hätte. Von verbotenen >is in the conditions but not the speech.
    i am afraid that you will not get a cent from these gangsters...
    VG from Nbg

    P.S.: also with the repayment of my first employment they make now Zicken. Would have to wait for mail from the finance department blah, blah, blah although I have already sent the required document 3 days ago.</gespielt>

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    sonne10
    Top Member

    Win is not paid out

    28th Jan. 2019, at 07:29 pm CET#6
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    Unfortunately you can write off the win Curacao 😢😢😢😢😢

    Casino La Fiesta is owned and operated by Equinox Dynamic N.V., of E-Commerce Park, Vredenberg, Curacao
    and its wholly owned subsidiary Domiseda & Partners s.r.o Zamocka 30, 811 01 Bratislava, Slovak Republic.
    Casino La Fiesta operates under Master License No.365/JAZ Sub-License GLH-OCCHKTW0708082016, granted by the Government of Curaçao.


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    Nick1895
    Expert

    Win is not paid out

    29th Jan. 2019, at 01:18 pm CET#7
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    What always have all with Curacao ... have already won several times amounts of 200-500 euros in casinos with said license and always get the money. Is logical, was just FreeBet and it was in the terms and conditions. There are certainly many black... but not every casino with Curacao license is bad!

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    kyosuma
    Experienced

    Win is not paid out

    29th Jan. 2019, at 10:41 pm CET#8
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    Liked this post: Anonym
    Nick1895 wrote on 29/01/2019 at 13:18: What always have all with Curacao ... have already won several times amounts of 200-500 euros in casinos with said license and the money always get. Is logical, was just FreeBet and it was in the terms and conditions. There are certainly many black... but not every casino with Curacao license is bad!

    Because Curacao is unsafe and if something goes wrong there is no MGA, no one cares if they rip you off.

    That's why Curacao stinks, you have more luck than knowing!

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    Anonym

    Win is not paid out

    30th Jan. 2019, at 12:04 am CET#9
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    kyosuma wrote on 01/29/2019 at 22:41
    Because Curacao is unsafe and if something goes wrong there is no MGA, no one cares if they rip you off.

    That's why Curacao stinks, have more luck than knowing !

    Sows stink lol

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    m****9

    Win is not paid out

    30th Jan. 2019, at 12:10 am CET#10
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    kyosuma wrote on 01/29/2019 at 22:41
    Because Curacao is unsafe and if something goes wrong there is no MGA, no one cares if they rip you off.

    That's why Curacao stinks, have more luck than knowing !

    More Luck than knowing is hardly possible Jau! ^^

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