Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Bonus & offers: Pragmatic Play Tournament No payout

Topic created on 12th Dec. 2024 | Page: 1 of 1 | Answers: 7 | Views: 214
Hayvan

Pragmatic Play Tournament No payout

12th Dec. 2024, at 05:38 pm CET#1
0 Likes

Nobody has liked this post so far
Hi, I "won" a Pragmatic Tournament about 2 weeks ago (at least that's what the attached screenshot says). After asking luckyhunter.com support several times I was always told that the money will be credited soon and that you just have to wait for the provider. Today I asked again, but this time I was told that I hadn't won at all, as I'm apparently only shown as a winner on "their site" but not in general, and that I'm not entitled to the win. Seems kind of strange to me after almost 2 weeks of waiting, as I was firmly expecting the win to be paid out and was promised it several times in the live chat.
Does anyone have any experience with this?

Edit by Julian: Incorrect image has been removed

This post has been translated automatically

Hayvan

Pragmatic Play Tournament No payout

12th Dec. 2024, at 05:50 pm CET#2
0 Likes

Nobody has liked this post so far
Hayvan


Sry forgot picture

Edit by Julian: Picture adjusted

This post has been translated automatically

Gem22

Pragmatic Play Tournament No payout

12th Dec. 2024, at 06:58 pm CET#3
0 Likes

Nobody has liked this post so far
I'm also still waiting for the payout. I'll probably ask the support team too.

This post has been translated automatically

frapi07
Elite

Pragmatic Play Tournament No payout

12th Dec. 2024, at 07:05 pm CET#4
0 Likes

Nobody has liked this post so far

Hayvan wrote on 12.12.2024 at 17:38: Hi, I "won" a Pragmatic Tournament about 2 weeks ago (at least that's what the attached screenshot says). After asking luckyhunter.com support several times, I was always told that the money will be credited soon and you just have to wait for the provider. Today I asked again, but this time I was told that I hadn't won at all, as I'm apparently only shown as a winner on "their site" but not in general, and that I'm not entitled to the win. Seems kind of strange to me after almost 2 weeks of waiting, as I was firmly expecting the win to be paid out and was promised it several times in the live chat.
Does anyone have any experience with this?

Edit by Julian: Incorrect image has been removed

Normally the money is paid by the Provider and not by the casino.

Do you have proof that you have won? In any case, I would contact Pragmatic and ask Pragmatic Play | Contact | Best Casino Content Provider

This post has been translated automatically

Hayvan

Pragmatic Play Tournament No payout

12th Dec. 2024, at 07:05 pm CET#5
0 Likes

Nobody has liked this post so far
Was it the same Tournament as shown above? At which casino, if you may ask?
I would be interested to know what the support team says if you ask. As I said, I was promised 2-3 times that the money would come soon and today they said I hadn't won at all, although it's there in black and white

This post has been translated automatically

Hayvan

Pragmatic Play Tournament No payout

12th Dec. 2024, at 07:06 pm CET#6
0 Likes

Nobody has liked this post so far

frapi07 wrote on 12.12.2024 at 19:05:

Normally the money is paid by the Provider and not the casino.

Do you also have proof that you have won? In any case, I would contact Pragmatic and ask Pragmatic Play | Contact | Best Casino Content Provider

As I said, you can see from the screenshot. Tournament finished, my name in 5th place, prize 2500€

This post has been translated automatically

Gem22

Pragmatic Play Tournament No payout

12th Dec. 2024, at 07:43 pm CET#7
0 Likes

Nobody has liked this post so far

Hayvan wrote on 12/12/2024 at 19:05: Was it the same Tournament as shown above? At which casino if you may ask?
I would be interested to know what the support says if you ask. As I said, I was promised 2-3x that the money would come soon and today they said I hadn't won at all, although it's there in black and white

Exactly the same tournament, yes. I wrote to VIP Guru. They always reply within 24 hours. I'm curious. Would you provide me with the screenshot if required? I also have some, but since they were taken on my cell phone, it's not as clear as yours

This post has been translated automatically

Hayvan

Pragmatic Play Tournament No payout

12th Dec. 2024, at 08:58 pm CET#8
0 Likes

Nobody has liked this post so far

Gem22 wrote on 12.12.2024 at 19:43:

Exact same Tournament, yes. I wrote to VIP Guru once. They always reply within 24 hours. I'm curious. Would you provide me with the screenshot if required? I also have some, but since they were taken on my cell phone, it's not as clear as yours


Yes, of course you can do that, please let me know what the support answers you

This post has been translated automatically

Hot Topics12th Dec. 2024 at 10:52 pm CET

Strategies
0
Sports betting
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately