Bonus & offers: PLEASE DON'T!??!! HELP BONUS MAXBET OH MAN (Page 3)

Kovic wrote on 06.05.2020 at 14:45
As of now, nothing new yet. The payout is still on WAITING!


A standard email came "that the payout will be processed within 48 hours."

One thing that also gives me hope is that the support asked IMMEDIATELY and first if I won anything with the 20 Euro spin.

The would not ask something like that if it was not relevant. That is, I would have gotten with the 20 euro spin 1000 euros or even free spins, I would have had a problem.

So I assume (HOPE HOPE HOPE) that if you really only once accidentally clicks high and thus wins nothing, they do not immediately refuse the payout.

All in all, the terms and conditions say that I at least get my deposited money (minus 10% processing fee -.-) again.

Since it was still my fault and also remains, I have to live anyway with all the decisions and the worst that can happen is that I lost 10% of my Deposit amount.

I also try to talk myself further beautiful, for example, I would not have spent 15 minutes with the support to describe the situation, perhaps my Big Win of 8000 euros in a free game would not have come at all, but would have had around the time, in the game not the bet and the winning spin

pressed a millisecond earlier or later and it would have come something else or maybe nothing.

Long story short. I continue to wait for a decision

Edit: "The maximum single bet allowed with a bonus (until the turnover requirements are met) are:

• Slots and Video Slots - €5 per wager or comparable to $5 USD in appropriate currency.


• Any other game - €30 per wager or $30 USD in equivalent currency.


• Failure to comply with the rule may result in the removal of the wins."

Too bad it doesn't say OR 10% of the stake or something else Would have been another chance, but how do you interpret the last sentence ?

"Failure to comply with the rule, may result in the removal of the wins." <- All wins of spins ABOVE MAX BET 5Euro ?

Or in general any wins? The second question is I deposited 200 euro and got 200euro bonus. You always gamble the 200 euro real money first and then the 200euro bonus. What if I have made the 20 euro spin with the first 200 euro real money ?

I think it is still forbidden because this spin with the real money also contributed to the turnover, so many questions, my heart is pounding. I know for many gamblers this is not much money but for me this is just times close to 3.5 months salary

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Kovic wrote on 06/05/2020 at 17:28: I went to the Live Chat again and it was the same person as yesterday there, she knew immediately who I was and said the following:

Thank you, yes I understand and from my end, I escalated and advised that this was a mistake however the final decision depends on the relevant team and unfortunately I can not do anything to affect this. I'm afraid that as the team decided to confiscate the winnings due to a breach in the t&c's there's nothing I can do to change this. My apologies I wish I could help more with this but I can not do anything to change this

Too bad. Even though I haven't had any bad experiences with this casino group so far, I will of course avoid them from now on

Then they should build in a Protect as they have other sites, I understand it if one takes advantage of it, makes several spins and thereby wins but a spin? They know themselves that it was accidental. Too bad

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