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Bonus & offers: PLEASE DON'T!??!! HELP BONUS MAXBET OH MAN (Page 3)

Topic created on 05th May. 2020 | Page: 3 of 4 | Answers: 30 | Views: 8,344
Kovic
Rookie

PLEASE DON'T!??!! HELP BONUS MAXBET OH MAN

6th May. 2020, at 02:45 pm CEST#21
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MarcT22186 wrote on 05/06/2020 at 04:17 PM
Smart it definitely was.
Every withdrawal that had a previous Deposit with bonus is checked, the larger the sum the more accurate it is usually taken.
By the fact that he has reported instant, he has at all only the chance to achieve what on goodwill and I would see it basically first rather positive that the support has forwarded the issue apparently directly.
Luck for him it was perhaps even additional that the Big Win happened after the message.

As of now, nothing new yet. The payout is still on WAITING!


A standard email came "that the payout will be processed within 48 hours"

One thing that also gives me hope is that the support asked IMMEDIATELY and first if I won anything with the 20 Euro spin.

The would not ask something like that if it was not relevant. That is, I would have gotten with the 20 euro spin 1000 euros or even free spins, I would have had a problem.

So I assume (HOPE HOPE HOPE) that if you really only once accidentally clicks high and thus wins nothing, they do not immediately refuse the payout.

All in all, it says in the terms and conditions that I at least get my deposited money (minus 10% processing fee -.-) again.

Since it was still my fault and also remains, I have to live anyway with all the decisions and the worst that can happen is that I lost 10% of my deposit amount.

I also try to talk myself further beautiful, for example, I would not have spent 15 minutes with the support to describe the situation, perhaps my Big Win of 8000 euros in a free game would not have come at all, but would have had around the time, in the game not the bet and the winning spin

pressed a millisecond earlier or later and it would have come something else or maybe nothing.

Long story short. I continue to wait for a decision

Edit: "The maximum single bet allowed with a bonus (until the turnover requirements are met) are:

  • Slots and Video Slots - €5 per wager or comparable to $5 USD in appropriate currency.

  • Any other game - €30 per wager or $30 USD in equivalent currency.

  • Failure to comply with the rule may result in the removal of the wins."



Too bad it doesn't say OR 10% of the stake or something else Would have been another chance, but how do you interpret the last sentence ?

"Failure to comply with the rule, may result in the removal of the wins." <- All wins of spins ABOVE MAX BET 5Euro ?

Or in general any wins? The second question is I deposited 200 euro and got 200euro bonus. You always gamble the 200 euro real money first and then the 200euro bonus. What if I have made the 20 euro spin with the first 200 euro real money ?

I think it is still forbidden because this spin with the real money also contributed to the turnover, so many questions, my heart is pounding. I know for many gamblers this is not much money but for me this is just times close to 3.5 months salary

This post has been translated automatically

gamble1
Icon

PLEASE DON'T!??!! HELP BONUS MAXBET OH MAN

6th May. 2020, at 03:34 pm CEST#22
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Kovic wrote on 06.05.2020 at 14:45
As of now, nothing new yet. The payout is still on WAITING!


A standard email came "that the payout will be processed within 48 hours."

One thing that also gives me hope is that the support asked IMMEDIATELY and first if I won anything with the 20 Euro spin.

The would not ask something like that if it was not relevant. That is, I would have gotten with the 20 euro spin 1000 euros or even free spins, I would have had a problem.

So I assume (HOPE HOPE HOPE) that if you really only once accidentally clicks high and thus wins nothing, they do not immediately refuse the payout.

All in all, the terms and conditions say that I at least get my deposited money (minus 10% processing fee -.-) again.

Since it was still my fault and also remains, I have to live anyway with all the decisions and the worst that can happen is that I lost 10% of my Deposit amount.

I also try to talk myself further beautiful, for example, I would not have spent 15 minutes with the support to describe the situation, perhaps my Big Win of 8000 euros in a free game would not have come at all, but would have had around the time, in the game not the bet and the winning spin

pressed a millisecond earlier or later and it would have come something else or maybe nothing.

Long story short. I continue to wait for a decision

Edit: "The maximum single bet allowed with a bonus (until the turnover requirements are met) are:

  • Slots and Video Slots - €5 per wager or comparable to $5 USD in appropriate currency.

  • Any other game - €30 per wager or $30 USD in equivalent currency.

  • Failure to comply with the rule may result in the removal of the wins."



Too bad it doesn't say OR 10% of the stake or something else Would have been another chance, but how do you interpret the last sentence ?

"Failure to comply with the rule, may result in the removal of the wins." <- All wins of spins ABOVE MAX BET 5Euro ?

Or in general any wins? The second question is I deposited 200 euro and got 200euro bonus. You always gamble the 200 euro real money first and then the 200euro bonus. What if I have made the 20 euro spin with the first 200 euro real money ?

I think it is still forbidden because this spin with the real money also contributed to the turnover, so many questions, my heart is pounding. I know for many gamblers this is not much money but for me this is just times close to 3.5 months salary

So the rule always refers to it when a bonus is active it does not matter if it was your money or Bonus money first

I still think because you reported it is a better situation as simply continued because it would have been noticed with pretty high probability so or so

Possibly in the case of the cases at least a payment can be regulated out of goodwill one can try it so after the motto 50% of the win etc... simply negotiate then

This post has been translated automatically

Kovic
Rookie

PLEASE DON'T!??!! HELP BONUS MAXBET OH MAN

6th May. 2020, at 05:09 pm CEST#23
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gamble1 wrote on 06.05.2020 at 15:34
So the rule always refers to when a bonus is active it does not matter if it was first your money or Bonus money

I still think because you reported it it is a better situation than just continued because it would have been noticed with pretty high probability either way

Possibly can be regulated in the case of the cases at least a payment from goodwill one can try it so after the slogan 50% of the win etc... simply negotiate then

Well people, out of the dream


"We would like to inform you that your wins - due to a violation of our Bonus terms and conditions during your play - have been removed.

You have wagered 1 bet over 20 up to 20. This procedure is not allowed when playing with bonus funds.
Please read our bonus terms and conditions, especially point 10:
https://www. Spela.com/termsandconditions/generalbonus

Please contact us via Live Chat, email or hotline if you have any questions or need further information.

Best regards"


Because of a spin, clearly on the one hand it's my own fault, on the other hand I didn't win the money because of the spin.

But what I have learned in all these years. There is no point in getting upset. It's only money.

Edit: I got back the entire 200 euros I paid in



Still, it really hurts right now

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garfield68
Elite

PLEASE DON'T!??!! HELP BONUS MAXBET OH MAN

6th May. 2020, at 05:24 pm CEST#24
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really annoying for you...too bad... but was (unfortunately) foreseeable...

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Kovic
Rookie

PLEASE DON'T!??!! HELP BONUS MAXBET OH MAN

6th May. 2020, at 05:28 pm CEST#25
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I went back to the Live Chat and it was the same person as yesterday there, she knew immediately who I was and said the following:

Thank you, yes I understand and from my end, I escalated and advised that this was a mistake however the final decision depends on the relevant team and unfortunately I can not do anything to affect this. I'm afraid that as the team decided to confiscate the winnings due to a breach in the t&c's there's nothing I can do to change this. My apologies I wish I could help more with this but I can not do anything to change this

Too bad. Even though I haven't had any bad experiences with this casino group so far, I will of course avoid them from now on

Then they should build in a Protect as they have other sites, I understand it if one takes advantage of it, makes several spins and thereby wins but a spin? They know themselves that it was accidental. Too bad

This post has been translated automatically

gamble1
Icon

PLEASE DON'T!??!! HELP BONUS MAXBET OH MAN

6th May. 2020, at 05:50 pm CEST#26
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Kovic wrote on 06/05/2020 at 17:28: I went to the Live Chat again and it was the same person as yesterday there, she knew immediately who I was and said the following:

Thank you, yes I understand and from my end, I escalated and advised that this was a mistake however the final decision depends on the relevant team and unfortunately I can not do anything to affect this. I'm afraid that as the team decided to confiscate the winnings due to a breach in the t&c's there's nothing I can do to change this. My apologies I wish I could help more with this but I can not do anything to change this

Too bad. Even though I haven't had any bad experiences with this casino group so far, I will of course avoid them from now on

Then they should build in a Protect as they have other sites, I understand it if one takes advantage of it, makes several spins and thereby wins but a spin? They know themselves that it was accidental. Too bad

Now the question is just let it be good or do you want to put energy into it again and come on the goodwill rail?

Possibly ask for an e-mail from the team that handles the matter and again describe the whole case that you have reported it directly and that you know the Agb's but it was not intentional and you would be happy if one vill still something could agree in the e-mail also like to build that your case is discussed publicly in forums

Would in your place really still try this step, they have in the long run more of a positive feedback on GJ that they were Kulant than from your money they do not want to give you

This post has been translated automatically

Kovic
Rookie

PLEASE DON'T!??!! HELP BONUS MAXBET OH MAN

6th May. 2020, at 06:11 pm CEST#27
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gamble1 wrote on 06.05.2020 at 17:50
Now the question is just let it be or do you want to put energy in again and come on the goodwill rail ?

Possibly times ask for an e-mail from the team that handles the matter and again describe the whole case that you reported it directly and that you know the Agb's but it was not intentional and you would be happy if one vill still something could agree in the e-mail also like to build that your case is publicly discussed in forums

Would in your place really still try this step, they have in the long run more of a positive feedback on GJ that they were Kulant than from your money they do not want to give you

That is what I have done. You have 2 email addresses. Support and Complaints. I wrote to both. To support in German because that was simply the email address where I got the message in German that my money was removed and to the other one in English.


More than a NO! can not come

I just said that I have been playing for years with them etc. and that I needed 6 hours to wager the bonus and have made 1000000 spins and only one by mistake blah blah blah and that it would be a pity if I had to stop playing for this reason with you and whether they think about it again and possibly pay out 50% etc etc.

I will report what answers come

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Iknowyou
Experienced

PLEASE DON'T!??!! HELP BONUS MAXBET OH MAN

6th May. 2020, at 06:22 pm CEST#28
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It is definitely very annoying, but as you said the casino group is very strict
The bonus conditions have been violated. The casino is clearly in the right.
But I would not let go in your place if you no longer want to play there anyway.
Best to write a detailed mail with the request to review the case again and to mention your conversation in the chat, where you have directly informed.
Possibly even mention that the ad that you set 20 euros was not clearly recognizable and actually wanted to set 2 euros. But then directly Bescheid have given.
Or what I also do often times when a problem was not clarified to my satisfaction another Sprachigen support write.
This has helped me very often. Simply text in Translator purehauen Have the feeling that English and German support are usually not so sensitive.


Press you in any case the fingers that it may yet what


Edit: font color adjusted

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Anonym

PLEASE DON'T!??!! HELP BONUS MAXBET OH MAN

6th May. 2020, at 07:53 pm CEST#29
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The same thing happened to me... I made the mistake at about 11250 of 12000 turnover and bought a 45 € bet... also reported... end of the story was that the have insisted on the AGB's... so futsch...

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Kovic
Rookie

PLEASE DON'T!??!! HELP BONUS MAXBET OH MAN

8th May. 2020, at 02:58 pm CEST#30
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kzm32 wrote on 06.05.2020 at 19:53 clock: The same thing happened to me... have at about 11250 of 12000 turnover made the mistake and bought a 45 € bet... also reported... end of the story was that have insisted on the AGB's... so futsch...

It is now 48 hours ago that I sent 2 emails (once German, once English) to 2 different email address from you, unfortunately no response so far.


I have then just the 200 euro (my deposit) they have booked me back to the account, pay out.

Let's see if that works at least.

I report further if yet what happens...

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