ShakhtarD wrote on 05.05.2020 at 20:50: The same thing happened to me at EnergyCasino. Accidentally spun with 8€ instead of 4€ as I wanted, because I had misclicked the coin value.
Had won with the spin even 60€ and the payout went through without problems in the end. Was very accommodating from EnergyCasino - I should not have complained, they would have canceled the wins
But I must also say that I was already in the Loyalty Club at that time (now VIP) - no idea if that was taken into account in the assessment.
Well shouldn't I have reported it in chat after all ? You didn't report it either or ? Slowly I think if they cancel it, then only because I told you Damn, honesty is probably not always the best
Well I shouldn't have reported it in chat after all ? You didn't report it either or ? I'm starting to think that if they cancel it, it's only because I told you Damn, I guess honesty isn't always the best thing after all
Was also in the chat right after the spin
But I doubt that the support employee passed it on to the finance department. But I can not assess
So you write it happened to you 2-3 times, no one noticed.
I do not believe that. I think that EVERY payout is checked for EVERYTHING.
In your case, they have probably just closed eyes or you have won nothing or little through these spins, possibly like me and we are lucky that not everything is canceled.
But I am very sure that EVERY violation, so also your exceeding, is seen and checked.
Puh, I can not imagine the every payout to the acid test.
The first time I have played three days until the bonus was implemented, at certainly 100 different slots with 1000senden spins.
But maybe there is a program that reveals it immediately.
That was with Drückglück.
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5th May. 2020, at 09:10 pm CEST#17
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upola wrote on 05/05/2020 at 21:03
Phew,can't imagine the ones that put every payout through its paces.
The first time I have played three days until the bonus was implemented, at certainly 100 different slots with 1000senden spins.
But maybe there is a program that reveals it immediately.
That was with Drückglück.
Of course there are programs for this, with many thousands of players that would be millions or even billions of spins, no one can check manually.
But the software detects everything in seconds...... ...
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5th May. 2020, at 09:50 pm CEST#18
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upola wrote on 05/05/2020 at 21:03
Phew,can't imagine the ones that put every payout through its paces.
The first time I have played three days until the bonus was implemented, at certainly 100 different slots with 1000senden spins.
But maybe there is a program that reveals it immediately.
That was with Drückglück.
hihihi...of course that makes a software or do you think they have since
a whole team sitting there that looks at the game progresses...
@kovic the problem is just your high win there you can really
only hope that the responsible person is in a good mood otherwise I see black
for your win...your only plus point is that it was really only one spin
and that you have reported it immediately to the support is also not mandatory
negative...because they would have noticed that in any case
Do not make yourself crazy wait and see what comes and then you can still answer and describe the thing again as what exactly has happened
These answers to mails usually end up with higher ranking employees than the normal supporters are
Possibly then in the case of the cases something can be turned there still
If they are still stubborn you can also try to mention in an answer that you are already a member here even if casinos are not listed here believe me they know the site and the influence and there is an accommodating action also always good for customer loyalty
Make sure but in this case you should consider such an answer sometime that you are not rude because in this case it was unfortunately your fault and then sentences like "I post publicly on all forums what you for cheaters are" unfair
upola wrote on 05.05.2020 at 20:40: Well,what can I say.
Sure they can take away your win,you violated the bonus terms.
Whether they do that is another thing.
Whether it was wise to report it right away, I don't know.
It has happened to me 2-3 times, no one has noticed.
It was definitely wise.
Each withdrawal, which had a previous Deposit with bonus is checked, the larger the amount the more accurate it is usually taken.
By the fact that he has reported instant, he has at all only the chance to achieve what on goodwill and I would see it basically first rather positive that the support has forwarded the issue apparently directly.
Luck for him it was perhaps even additional that the Big Win happened after the message.
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Well shouldn't I have reported it in chat after all ? You didn't report it either or ? Slowly I think if they cancel it, then only because I told you Damn, honesty is probably not always the best
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Was also in the chat right after the spin
But I doubt that the support employee passed it on to the finance department. But I can not assess
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Let's see which side I'm on and maybe it's also because of whether you win 100 euros, 6000 or 60,000.
More than hope I can not, as soon as there is news, I'll let you know.
Have a nice evening!
Stay healthy
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Puh, I can not imagine the every payout to the acid test.
The first time I have played three days until the bonus was implemented, at certainly 100 different slots with 1000senden spins.
But maybe there is a program that reveals it immediately.
That was with Drückglück.
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Of course there are programs for this, with many thousands of players that would be millions or even billions of spins, no one can check manually.
But the software detects everything in seconds...... ...
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hihihi...of course that makes a software or do you think they have since
a whole team sitting there that looks at the game progresses...
@kovic the problem is just your high win there you can really
only hope that the responsible person is in a good mood otherwise I see black
for your win...your only plus point is that it was really only one spin
and that you have reported it immediately to the support is also not mandatory
negative...because they would have noticed that in any case
good luck
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These answers to mails usually end up with higher ranking employees than the normal supporters are
Possibly then in the case of the cases something can be turned there still
If they are still stubborn you can also try to mention in an answer that you are already a member here even if casinos are not listed here believe me they know the site and the influence and there is an accommodating action also always good for customer loyalty
Make sure but in this case you should consider such an answer sometime that you are not rude because in this case it was unfortunately your fault and then sentences like "I post publicly on all forums what you for cheaters are" unfair
But wait for now
Keep your fingers crossed
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It was definitely wise.
Each withdrawal, which had a previous Deposit with bonus is checked, the larger the amount the more accurate it is usually taken.
By the fact that he has reported instant, he has at all only the chance to achieve what on goodwill and I would see it basically first rather positive that the support has forwarded the issue apparently directly.
Luck for him it was perhaps even additional that the Big Win happened after the message.
This post has been translated automatically