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Bonus & offers: Platincasino non-cash prize win

Topic created on 29th Jan. 2022 | Page: 1 of 2 | Answers: 17 | Views: 3,964
Teraybte
Rookie

Platincasino non-cash prize win

29th Jan. 2022, at 01:48 pm CET#1
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Hello everyone,
i won a voucher through the Christmas promotions at Platincasino and I was supposed to reply that I accept the prize and confirm my details. This I did and sent as an email response to the win notification. After that, there was radio silence and I waited for the time. The delivery should take place at the end of January, then there would still be the Monday in this month if the time is correct. The support is basically very good and responds quickly, but for tickets on this topic he is silent. How would you proceed with this if the prize is not shipped to you? Thanks in advance for any answers.

Many greetings

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denyo123
Experienced

Platincasino non-cash prize win

29th Jan. 2022, at 08:05 pm CET#2
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May one ask what you have won for a voucher? I would otherwise perhaps again set up an email with screenshot of the first mail in the date and co. are evident and ask friendly how it looks so.

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Teraybte
Rookie

Platincasino non-cash prize win

29th Jan. 2022, at 08:26 pm CET#3
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@denyo123
The prize is a 150 € Eventim voucher, I had the highest coin win in the Tournament with Book of Dead (4 heads on 1,00 € in the free spins and that one day before Christmas). Inquiries (without screenshot) always resulted in an automatic email that the request is accepted and processed but I then received no feedback at all. Other emails are answered very quickly, but no one responds to this issue.

Many greetings

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roccoammo11
Expert

Platincasino non-cash prize win

30th Jan. 2022, at 09:11 am CET#4
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were you ever in the Live Chat? would be interesting what they say there on the subject? I keep my fingers crossed that your voucher still comes!

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Teraybte
Rookie

Platincasino non-cash prize win

30th Jan. 2022, at 09:53 am CET#5
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@roccoammo11
Because it was a promotion for players with Platin status I am referred in the Live Chat to the special email address for Platin members but there I get no feedback about it....

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Teraybte
Rookie

Platincasino non-cash prize win

31st Jan. 2022, at 09:26 pm CET#6
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Have unfortunately only the original email but no screenshot of the placement (1st place) in the tournament. Then I have to write this off unfortunately. Would therefore also not unnecessarily make a fuss Thanks to all anyway

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Caro
Expert

Platincasino non-cash prize win

1st Feb. 2022, at 09:56 am CET#7
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Hey Teraybte, I sent you a message via communicator yesterday. Please take a look thanks

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Biene8312

Platincasino non-cash prize win

1st Feb. 2022, at 04:38 pm CET#8
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Hello, I have won at Platincasino a prize in kind, at the Frozenspins had.unfortunately it has not been sent until today. Had won on 05.12 in the action Frozenspins a prize sachpreis. It was said only after the 15.12 sent, then early January then mid-January and then it should come the last week probably. The chat can say nothing about it except patience, is also simply left. The support by mail no longer responds. What can you do? Lg I have also sent the emails with the answers by screenshot again dahingeschickt and lift the emails also auf.ich have a kitchen machine won this thermomix tm6.

Edit: font color changed

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Katyanoack
Experienced

Platincasino non-cash prize win

1st Feb. 2022, at 06:45 pm CET#9
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Biene8312 wrote on 01.02.2022 at 16:38 clock: Hello, I have won at Platincasino a non-cash prize,at the Frozenspins had.unfortunately it has not been sent until today. Had won on 05.12 at the action Frozenspins a win sachpreis. It was said only after the 15.12 sent, then early January then mid-January and then it should come the last week probably. The chat can say nothing about it except patience, is also simply left. The support by mail no longer responds. What can you do? Lg I have also sent the emails with the answers by screenshot again dahingeschickt and lift the emails also auf.ich have a kitchen machine won this thermomix tm6.

Edit: font color changed

In this case, contact Caro. Maybe she can help you. Lg

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Teraybte
Rookie

Platincasino non-cash prize win

1st Feb. 2022, at 08:15 pm CET#10
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Thanks again at this point to Caro I hope that this also works out so and report when something happens

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