Bonus & offers: Pino Casino Cashback

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gamble1 wrote on 03.08.2023 at 16:47 clock: Was really a good move from the casino of course came when further convert at all nothing more and when one was then even briefly from convert still freezes the image while autostart of course continued to run to also yes to fall below the min. payout

So result of 55 € which would be due to me by the conversion I now have 0 € and only because the rules are always made at will or where the heck is something about it you have to convert the cash back after the conversion again to value X

I am disappointed and feel even more screwed than on some days of Platin

Edit: I watched my video recording that have me completely fooled I had to make for the 6.72 € 100 € turnover so that it is real money and exactly I have managed and then had 55 € so there was never a reason not to pay out so they have ripped me off 55 € because they thought I had to continue to convert!

Of course you can now say I could have waited until GJ there times to ask but what if I was now a normal player without GJ ? I would have relied on the chat and it would have been the same result, namely illegally lost 55 € that should have been paid out already

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gamble1 wrote on 07/08/2023 at 15:13: So quick update :

Caro has now taken the case and the management admits the error in the payment department but the credit which I have lost but to achieve the turnover that was falsely demanded on multiple requests is not refunded

As an apology for the lost 55 €, there were 50 free spins on 0.20 € with turnover x40 means I may for the won 9 € now 370 € convert


Had really expected more goodwill from Pino and find it a bit of a shame when times the fault is not with the customer to be so dispatched

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gamble1 wrote on 08/08/2023 at 00:38 PM:


That's the joke, the Cashback was yes already converted and real money only those their payment department did not pay attention and took the turnover from the last deposit. I wouldn't have touched the cash, but asked extra 3 times to support if I really need to keep playing and even pointed out it must be a mistake. They insisted I had to keep playing.
So for me the free spins are certainly not a satisfactory result do you think if I had made a mistake they would have accommodated me? I think not!

And from the 55 € I would have had to play just under 35 according to support, the remaining 20 I have lost because the image is frozen and I was then below the minimum amount for withdrawals. Had they said ok stupid run, the support has not looked closely and the payment department has also made a mistake here are the 35 € where they wanted to have converted from you, I would have said nothing! That would be a fair solution for the customer, but to book free spins on 0.20, where I should now still convert 300 is almost an insult and says well, the error was indeed with us, but we do not care.

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