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Bonus & offers: mrgreen advertises with turnover free then 35x on free play winnings

Topic created on 25th Nov. 2023 | Page: 1 of 1 | Answers: 12 | Views: 1,229
bonushunter97
Amateur

mrgreen advertises with turnover free then 35x on free play winnings

25th Nov. 2023, at 03:21 am CET#1
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Hello Community!

Does anyone have a contact to mrgreen?

It's about the Ultra Black Friday Deal - big UMSATFREIE FREESPINS. Additionally by mail again in the terms of use: Wins achieved with Ultra Spins are wager-free.

Then I win €1800 in the freespins and am now seriously supposed to wager over €60,000 instead of €0! Via chat and then put off with errors from employees. This can't be right for such a big company?

I think it really borders on fraud.

Can anyone help me?

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Twfarcry6
Amateur

mrgreen advertises with turnover free then 35x on free play winnings

25th Nov. 2023, at 02:29 pm CET#2
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There may also be Ma. Cashout. So be careful

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bonushunter97
Amateur

mrgreen advertises with turnover free then 35x on free play winnings

25th Nov. 2023, at 09:49 pm CET#3
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Twfarcry6 wrote on 25.11.2023 at 14:29: Even with turnover-free free spins there can be Ma. Cashout give. So be careful

there is no max cashout. it's just that they want 35x wager at once

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bonushunter97
Amateur

mrgreen advertises with turnover free then 35x on free play winnings

5th Dec. 2023, at 05:53 pm CET#4
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now you want to give me 100€ cash instead

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Das_Phantom
Rookie

mrgreen advertises with turnover free then 35x on free play winnings

5th Dec. 2023, at 06:12 pm CET#5
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Mrgreen is DE-licensed.

Let the GGL show whether they also take care of player complaints...

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Butterbrezel
Elite

mrgreen advertises with turnover free then 35x on free play winnings

5th Dec. 2023, at 07:30 pm CET#6
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Das_Phantom wrote on 05.12.2023 at 18:12: Mrgreen is DE-licensed.

Let the GGL show whether they also take care of player complaints...


Unfortunately they don't, it says on the site:

https://www.gluecksspiel-behoerde.de/de/praeventionspielerschutz/verstossmeldenbeschwerden

Please note: We do not process complaints relating to transactions with your gambling provider.


However, they also state that you can report "irregularities with permitted gambling offers on the Internet".

Just threaten Mr Green with that very page, maybe it will help.

Otherwise, if you have legal expenses Insurance, a German lawyer would also be worthwhile here, as it is legal gambling.

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btssultan
Experienced

mrgreen advertises with turnover free then 35x on free play winnings

6th Dec. 2023, at 12:03 am CET#7
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The GUTS does process complaints, but many end up in the spam folder of the person in charge, I noticed when I received feedback after a good 2 months.

After what felt like 10 unanswered emails with deadlines, after it became too much for me and my lawyer had now contacted GGL. Suddenly I received a reply. Of course, I don't want to go into any more detail here.

But please allow plenty of time when it comes to processing emails.

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bonushunter97
Amateur

mrgreen advertises with turnover free then 35x on free play winnings

6th Dec. 2023, at 12:11 am CET#8
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I thought i'd try to implement it, but now i've read that bonus spins that are not based on depositors are limited to 100€ maxwin. now i'm worried that they'll turn it around. i've got 5k on the clock.

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gamble1
Icon

mrgreen advertises with turnover free then 35x on free play winnings

6th Dec. 2023, at 12:29 am CET#9
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bonushunter97 wrote on 06.12.2023 at 00:11: I thought I would try to implement it, but now I have read that bonus spins that are not based on depositors are limited to 100€ maxwin. now of course my worry is that they will turn it that way. meanwhile I have 5k on the clock....


If the free spins were without a depositor and nothing else was explicitly stated in the offer, the normal limits apply, so then €100 ... unfortunately

They don't spin anything, it just depends on what was in the mail, what is the maximum win and what is the turnover if nothing was specified, the general bonus conditions apply

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bonushunter97
Amateur

mrgreen advertises with turnover free then 35x on free play winnings

6th Dec. 2023, at 12:31 am CET#10
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gamble1 wrote on 06.12.2023 at 00:29:
If the free spins were without depositor and nothing else was explicitly stated in the offer, of course the normal limits apply, so then 100 € ... unfortunately

The turning there nothing it just depends on what was in the mail how is the maximum win how is the turnover if nothing was specified the general bonus conditions apply

the free spins were with a Deposit and should be wager-free! the support is also absolutely cheeky - they have no idea about anything.

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gamble1
Icon

mrgreen advertises with turnover free then 35x on free play winnings

6th Dec. 2023, at 12:43 am CET#11
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bonushunter97 wrote on 06.12.2023 00:31:

the free spins were with a Deposit and should be free of charge! absolute cheek of the support too - they have no idea of anything.

Then it also depends on what is in the offer and in the terms and conditions there free spins with deposit have no maximum win and there is nothing in the offer Congratulations


If the offer regarding turnover was a mistake, you can argue about it and in the end only a court can rule if no agreement is reached because on the one hand you cannot be blamed but also the casino will argue in case of mistakes blabla no liability AGB's point xyz

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bonushunter97
Amateur

mrgreen advertises with turnover free then 35x on free play winnings

6th Dec. 2023, at 12:46 am CET#12
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the casino is clearly in the wrong. i can't suddenly say "oh no, the employees had a bad day and now you can keep 100 bucks from a jackpot"

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gamble1
Icon

mrgreen advertises with turnover free then 35x on free play winnings

6th Dec. 2023, at 01:23 am CET#13
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bonushunter97 wrote on 06.12.2023 at 00:46: the casino is clearly in the wrong. i can't suddenly say oh no, the employees had a bad day with a Jackpot and now you can keep 100 bucks from it

Nobody says that, but casinos usually have an exclusion for such cases in the terms and conditions right next to the point in the event of technical malfunctions, the wins are invalid

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