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Bonus & offers: LVbet Casino does not pay out (Page 2)

Topic created on 30th Jul. 2021 | Page: 2 of 3 | Answers: 21 | Views: 4,156
Sarkasto
Expert

LVbet Casino does not pay out

30th Jul. 2021, at 06:11 pm CEST#11
1 Like

Liked this post: Avatar von Muhabbetci Muhabbetci
Muhabbetci wrote on 07/30/2021 at 17:59

I understand, it was just an example with the 10 euro stake

Why with 5 lines with 2,50? Per bet you can only bet 0.50 per line?

Exactly, per bet a maximum of 50 cents per activated line.
So to explain: If you have played Roman Legion or Crystal Ball or something like that, you are not allowed to have 2,51€ as a bet anymore

Muhabbetci wrote on 30.07.2021 at 17:59
With 10 lines 5 euros would be already too much then?

No, but 5€ at 10 lines would also be the maximum allowed bet.


I think you have then with your 3-4 € spins rather violated the former rule. Is usually in the same sentence (or under the same point in the terms and conditions / bonus conditions) that 5 € is the maximum bet and then just that 50 cents per line maximum apply.... This is just such a thing what many then becomes the undoing. And yes that is already pretty close to fraud, but it is just always in the conditions...

Yes, others do not allow to violate something like that. But these are (unfortunately) exceptional cases...

Sorry, if it was because of that and I know that you do not want to read it, but the next time read the conditions and understand and in case of ambiguity eg ask here or read the articles under "Help", then one is already helped a lot.... Otherwise just play without bonus. Nevertheless, have a nice weekend....^^

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TranceBabe
Expert

LVbet Casino does not pay out

31st Jul. 2021, at 01:47 am CEST#12
1 Like

Liked this post: Avatar von Muhabbetci Muhabbetci
Falko wrote on 30.07.2021 at 17:45: If you would spin Book of Dead worth 3 euros on 5 lines, that would also be a violation. The maximum bet per line can only be 50 cents. So playing a slot on only 1 line you are allowed to spin to a maximum of 50 cents. For spins on 5 euros, the number of active lines must be at least 10.

In very many casinos it also says exactly the same, in the bonus rules:

The highest allowed bet when using bonus funds until the turnover condition is met is:

  • For accounts in EUR currency: 5 EUR per spin or 0.50 EUR per line





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upola
Legend

LVbet Casino does not pay out

31st Jul. 2021, at 10:17 am CEST#13
0 Likes

Nobody has liked this post so far
Basically, it does not matter whether you have violated 136 or 1 times against the conditions.
Many casinos are very strict with this, for them even once is enough to delete your money.

However, I do not know that of LVBet, which were always very accommodating.
But have not played for a long time at LVBet.

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Krabbenburger
Experienced

LVbet Casino does not pay out

31st Jul. 2021, at 12:16 pm CEST#14
1 Like

Liked this post: Avatar von Muhabbetci Muhabbetci
At LVBet there is nothing in the terms about a 0,50€ Bet limit per line.
So if you play Book of Dead with one line on 5€ bet is no problem .
You must not bet more than 5€ .


@Muhabbetci

Otherwise write here which games you have played.
Are you 100% sure that you didn't use Gamble \ Doubling Feature to get over 5€ ?
Sometimes it happens that you accidentally click on the Maxbet button and get over 5€.
If you ask Lv should send you a list with the bets over 5€.

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Muhabbetci
Visitor

LVbet Casino does not pay out

1st Aug. 2021, at 11:33 am CEST#15
0 Likes

Nobody has liked this post so far
Krabbenburger wrote on 07/31/2021 at 12:16 pm: At LVBet there is nothing in the terms about a 0,50€ Bet limit per line .
So if you play Book of Dead with one line on 5€ bet is no problem .
You must not bet more than 5€ .


@Muhabbetci

Otherwise write here which games you have played.
Are you 100% sure that you didn't use gamble \ doubling feature to get over 5€ ?
Sometimes it happens that you accidentally click on the Maxbet button and get over 5€.
If you ask Lv should send you a list with the bets over 5€.

I am very sure that I have not played any games that went over 5 euros bet and also not gambled etc. No Risk used or the like

They write me "thank you for your feedback.

All your overberts (136x) were made on 28-07-2021 in the game Great Rhino Megaways™R between 18:33 and 18:51 ."

I did complete the bonus earlier though! Even have a screenshot of it. I played higher only after bonus was completed
In short, I am in the right and can also prove it, according to this statement from them!

Muhabbetci

Edit: Image inserted correctly

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Krabbenburger
Experienced

LVbet Casino does not pay out

1st Aug. 2021, at 02:35 pm CEST#16
0 Likes

Nobody has liked this post so far
I see on the screenshot that you got at 17:59 clock a bonus 8,10€.( probably free spins wins )
When you played at 18:33 with higher stakes this bonus was no longer active and lost with smaller stakes ?
Or was at this time only real money on your account and the bonus balance at 0,00€ ?

If that is the case and from 18:33 clock all Bonuses had the status "completed "or "canceled "so on your account only real money and no Bonus money was then the stakes over 5 € should not be a problem because you have played only with real money .
This must check LV again. Maybe they made a mistake.
Did you point out to them that the larger bets were made only when you had no active bonus / active bonus balance?

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Muhabbetci
Visitor

LVbet Casino does not pay out

2nd Aug. 2021, at 10:41 am CEST#17
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Krabbenburger wrote on 01.08.2021 at 14:35: I see on the screenshot that you got at 17:59 a bonus 8,10€ .( probably Free spins wins )
When you played at 18:33 with higher stakes this bonus was no longer active and lost with smaller stakes ?
Or was at this time only real money on your account and the bonus balance at 0,00€ ?

If that is the case and from 18:33 clock all Bonuses had the status "completed "or "canceled "so on your account only real money and no Bonus money was then the stakes over 5 € should not be a problem because you have played only with real money .
LV must check this again. Maybe they made a mistake.
Did you point out to them that the larger bets were made only when you had no active bonus / active bonus balance?

Yep I pointed it out to you, no answer from them
So I played normally with bonus, no bets over 5 euros, the beginning was anyway only with 150 euros, I play guaranteed not directly with 5 euro steps. I have my I started with 80 cents, then won. 1 - 2 euro and won further. Then only with 5 euro further made
At some point I had about 1800 euro and could calculate that I would have to gamble away about 800 euro, if I win nothing, so that the bonus is completed
No sooner said than done
Then I had real money on my account!

After I had real money on the account, a little more than 1000 euros
I left 700 for payout and the rest to gamble on the account
Meanwhile, you get the LV Spins or whatever they are called. I have played but not with more than 5 euros steps

Yes I have a few spins (after bonus was completed) also with over 5 euros turned but not before!
Personally, it is a mystery to me how I should have violated the bonus rules at 6 pm, when I had already initiated a payout at the time, so it was already completed

LV stands on stubborn and does not pay out. I will probably not see the money either.
So, honestly, I advise everyone not to play with them, what happened to me can happen to all of you.
And I'm sure bonus was locked! Does not fit with their time, you can see on the screenshot!

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Muhabbetci
Visitor

LVbet Casino does not pay out

2nd Aug. 2021, at 05:45 pm CEST#18
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Nobody has liked this post so far
They are writing now:

"Hello Mustafa,
thank you for your email.

We have checked your account at LV BET. Your bets were 5.25 Euro.
If you have any questions, we are here for you. You can reach us daily between 8am and 11pm by phone, email and live chat.
Best regards,
Matthew"

I wonder how I get stakes of 5.25?
So honestly, I find that very cheeky, I mean you spend a lot of money to play and then because of 700 euros make such a fuss. That is really the very last thing
I spend sometimes in the week in casinos

I'm more about the principle and of course 700 euros are not little money but for a casino are peanuts
I just play somewhere else, you're thank God not tied to a particular casino or so

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mm250ps
Amateur

LVbet Casino does not pay out

2nd Aug. 2021, at 06:58 pm CEST#19
2 Likes

Liked this post: Avatar von Chrizzi Chrizzi, Avatar von Krabbenburger Krabbenburger
Muhabbetci wrote on 02/08/2021 at 17:45: They are writing now:



I wonder how I get stakes of 5.25?


Your bet was most likely 4.20€ per spin. But you have activated the "Double Chance on Feature" function. That's how you get the bet of 5.25€

Greetings

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Muhabbetci
Visitor

LVbet Casino does not pay out

3rd Aug. 2021, at 06:18 am CEST#20
0 Likes

Nobody has liked this post so far

mm250ps wrote on 02/08/2021 at 18:58
Your bet was most likely 4.20€ per spin. But you have activated the "double chance on feature" function. So you come to the bet of 5.25€

Greetings

Can be of course, that such a mistake happened. That is at least what they claim, I can not check it
But honestly, had to convert 5250 euros, have deposited on the day over 300 euros
136 * 0,25= 34 Euro
To annoy a customer because of 34 euros so that he never plays at one again, that's really something extremely petty
I don't want the money anyway, even if they would want to pay it out, rather they should donate it
For me it is a matter of principle. I am thank God not dependent on the money, which I do not want to say since it is little money

They should have paid out half as a gesture of goodwill or the stake on the day, so they would have had no loss and the customer would be satisfied. But to stand up, cancel a bonus without explanation and this only with allegations, really, that's the very last

Happened to me the first time and is guaranteed not to happen again. LVBet and casinos that belong to this group are history for me.

Thank you all and best regards!
Stay healthy

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