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Bonus & offers: Locwin Bonus - Casino site refuses to cash out

Topic created on 30th Jul. 2022 | Page: 1 of 1 | Answers: 4 | Views: 1,511
TimoA91
Rookie
Hi folks,

i have played the last few days the first time on "Locowin" Casino.
I decided to play without a bonus for the time being, deposited 20 euros and spent 350 euros in the evening, money was in the account the next day. All good.

The next day I decided to use the 100% bonus of the site and deposited again 20 EUR.
I implemented the bonus conditions and actually ended up with a profit of 350 EUR again and requested a withdrawal.

When I logged in to the site this morning, I suddenly had 20 EUR in my account, the withdrawal was displayed in the "History" as
"cancelled" and the money was nowhere to be found. After a short conversation with the live support I was told,
that during the bonus I could not play the following games

"The Dog House"
"Razor Shark"

and that this is against the terms and service of the site.
I am a bit irritated, because I also play on other Gammix sites and it is actually always the case that games that are not allowed during a bonus are
are blocked. Of course, I assume that the games are listed in the terms on service, but I find it extremely questionable to allow the player
to technically enable them to play at all during a bonus and then deny the wins afterwards.

On my request to pay me my balance plus Cashback and to delete my customer account I was then also told that a payout of 20 EUR is not possible, because this is below the payout minimum

All in all, I personally advise against the use of Bonuses on LocoWin, as you can read above, you make it very easy to violate bonus conditions and then cancel it.

Nevertheless, a nice sunny weekend and fat wins!

Mfg
Timo

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Anonym
Nothing is blocked, you have to look at the list before choosing a slot... but this is not only the case at the Gammix booths

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bonushunter97
Amateur
typical casino pattern. you can also read it in my contribution

This post has been translated automatically

TimoA91
Rookie

Vadder wrote on 30.07.2022 at 11:50: There is nothing blocked, you have to look at the list before the slot selection... but is not only at the Gammix booths so

So on crazeplay for example you can not open the games that you are not allowed to play with bonus, which I think is right but jo all in all it's probably my fault

This post has been translated automatically

Ralkone
Amateur
With Bonuses I have with Gammix also have to make the most curious experiences, you have read here a few times ... be glad that it was "only" 350 😅 ... you should not choose as a regular casino, my opinion

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