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Bonus & offers: Joo Casino - Non-Sticky?

Topic created on 16th May. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,886
BasmatiNoodle
Amateur

Joo Casino - Non-Sticky?

16th May. 2020, at 08:45 pm CEST#1
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Hi guys, I deposited 20€ yesterday at Joo Casino and got a 20€ bonus which is supposed to be non-sticky. I had a smaller three digit win and wanted to cash out. In my profile I then saw that I have 22% percent of the bonus converted, although I never came under 20€ and thus actually always played with my real money. When I asked in the chat if I will lose my win if I cancel the bonus, I got a YES as an answer, because I have to convert the bonus first. I then wrote that this is not a non-sticky bonus because you play with your real money first and when that is gone, I should get a second chance with the bonus. The answer from support was: "All the Bonuses are non-sticky. It means, you cannot request your withdrawal until Wagering requirements are fully fulfilled."

What does that have to do with non-sticky? I am p**sed off right now and feel*****t. Does non-sticky bonus have a different meaning in other countries?

This post has been translated automatically

masstube
Experienced

Joo Casino - Non-Sticky?

16th May. 2020, at 09:38 pm CEST#2
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So they contradict themselves in their 4th point of the conditions (looks to me like a bad translation) but unfortunately it also says that you have to implement everything first. They have so to speak both inside. Since I would not have played at all with such unclear formulations sorry

All Bonuses are non-sticky. This means that you can only request your withdrawal once the turnover requirements have been fully met. Also, you play for real money first and only then for bonus money. Once the Bonus money is used up, the bonus is also lost.

This post has been translated automatically

BasmatiNoodle
Amateur

Joo Casino - Non-Sticky?

16th May. 2020, at 10:13 pm CEST#3
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masstube wrote on 16.05.2020 at 21:38: So the contradict themselves in their 4th point of the conditions themselves (looks to me like bad translation) but unfortunately it is also inside that you must first implement everything. They have so to speak both inside. Since I would not have played at all with such unclear wording sorry

All Bonuses are non-sticky. This means that you can only request your withdrawal once the turnover requirements have been fully met. Also, you play for real money first and only then for bonus money. Once the Bonus money is used up, the bonus is lost as well.

Yes, I have not read through everything so carefully, that was the mistake. Otherwise I have not had such problems. If it says non-sticky, it should be non-sticky. I wrote to the support that they should change the bonus conditions, because it is not an ordinary non-sticky bonus, but probably this is just a cheeky "trap" from them.

The absurd thing was, the other lady from support came up with some numbers that had nothing to do with my Deposit etc. at all and said I would only get 50 euros if I paid out now. In the course of the chat, it was then said that I must convert the bonus, otherwise I get nothing. Completely incompetent.

I already know where I no longer deposit.

This post has been translated automatically

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