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Bonus & offers: Free spins to the bonus

Topic created on 15th Jan. 2018 | Page: 1 of 2 | Answers: 10 | Views: 4,591
winni4501
Rookie

Free spins to the bonus

15th Jan. 2018, at 02:24 pm CET#1
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Hello,

first of all I just wanted to say that I like the site very much and the forum for discussion is just perfect:)
If who has questions about bonus offers or anything else please just write!

Since in almost every casino free spins are offered for Deposit, I wanted to ask who takes advantage of them or find them superfluous.
Also, I would like to know how you understand this condition:

"The maximum payout amount of free spins is 200€ if a deposit was made and bets were placed in the sum of at least 50€ that preceded the free spins. (In all other currencies, the maximum amount is 50 USD)."

In addition, you have 20 free spins in a Netent slot and you have to wager them 40x.

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Stromberg
Legend

Free spins to the bonus

15th Jan. 2018, at 02:48 pm CET#2
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winni4501 wrote on 15/01/2018 at 14:24: Hello,

first of all I just wanted to say that I like the site very much and the forum is just perfect to discuss:)
If who has questions about bonus offers or anything else please just write!

Since in almost every casino free spins are offered for Deposit, I wanted to ask who takes advantage of them or find them superfluous.
Also, I would like to know how you understand this condition:

"The maximum withdrawal amount of free spins is 200€ if a deposit was made and bets in the sum of at least 50€ were placed that preceded the free spins. (In all other currencies, the maximum amount is 50 USD)."

In addition, you have 20 free spins in a Netent slot and you have to wager them 40x.

I take free spins when I want to deposit anyway.
If these are without turnover conditions, it's great anyway.
If, as mostly with conditions, then I play first my deposit until I pay out or the money is gone.After that, the free spins can play without that Bonus money and cash somehow mix yes.

The conditions you quoted I understand so:
So that you can pay out any money at all that comes from wins from the free spins, you must have previously! deposited and 50€ convert.
If that is fulfilled and you play the free spins, you must convert the win from it 40x and can pay out a maximum of 200 euro.the rest will be forfeited in a payout then.


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winni4501
Rookie

Free spins to the bonus

15th Jan. 2018, at 03:01 pm CET#3
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" The maximum payout amount of free spins is 200€"

although I never claim free spins I did once though after my balance was at zero.

The free spins resulted in 20€, which I wagered 40x. After I wrote to the support because I wanted to know exactly how the process is, I was told: "You still have to convert 135€, so that it becomes real money.
This was of course done in 5 min, because I am actually a highroller and 135€ turnover is nothing.
I asked extra 3x whether the money is then really real and can be paid out. Since it would be nonsense for me to pay out 200 € and directly Deposit again to continue to gamble. I was assured it is real money. So I continued playing and requested 7000€ for withdrawal. Everything was cancelled and my account was credited with 200€.
Shouldn't the clause actually read like this to avoid any misunderstanding?:

"The maximum withdrawal amount of free spins is 200€ if a deposit has been made, the win has been wagered 40x and bets in the sum of at least 50€ have been placed preceding the free spins"

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Stromberg
Legend

Free spins to the bonus

15th Jan. 2018, at 03:13 pm CET#4
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Exactly the problem was already once with a player here at Lapalingo. The was also assumed that if the money was once converted to real money or was converted, that he can then continue to play and win and also pay out higher.
The had after the conversion I think over 300 euros, has then converted into real money.everything over 200 euros was then canceled.with the 200 then played further and won thick.at payout was then canceled again everything over 200.
After Daniel had then turned to Lapalingo, I think there was an agreement.
These formulations are z.T.einfach Wischiwaschi, no idea how you would have to formulate it exactly...

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winni4501
Rookie

Free spins to the bonus

15th Jan. 2018, at 03:20 pm CET#5
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i find it very unfortunate, because I asked extra often in the Live Chat and it was confirmed to me.
Employees from the live chat should know all the conditions by heart...unfortunately it is not so
I have written an email and am waiting for an answer.
I'm just annoyed that the employees in the live chat after repeated Machfragen have confirmed everything would be okay:(

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Stromberg
Legend

Free spins to the bonus

15th Jan. 2018, at 03:53 pm CET#6
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That's a total shame.
Hopefully they'll get involved in something.

The "misunderstanding" is probably somewhere in the term real money.
They should have said: yes is real money and it can be paid out. Since it comes from the free spins, but can not be won more than 200.

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winni4501
Rookie

Free spins to the bonus

15th Jan. 2018, at 04:11 pm CET#7
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Especially because I asked extra in the live chat...

But I think that they will not agree to any settlement.

As soon as the email arrives, I'll report back

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J****r

Free spins to the bonus

15th Jan. 2018, at 05:01 pm CET#8
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winni4501 wrote on 15.01.2018 at 16:11: Especially because I asked extra in the live chat...

But I think they are not going for any settlement.

As soon as the email is there I report times

Don't let up and always stay friendly. Even if you have the feeling that they are harassing you. When you get the money write them a last "thank you email" for your own ego, which is a big one and close your account ...bams...
There are enough other companies that deal fairly with their customers. Just check beforehand which company that was, not that you sign up afterwards in a second casino of those...


JoKer


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winni4501
Rookie

Free spins to the bonus

15th Jan. 2018, at 07:40 pm CET#9
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Does anyone have any tips on how I should proceed?

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RiverSong
Legend

Free spins to the bonus

15th Jan. 2018, at 07:47 pm CET#10
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winni4501 wrote on 01/15/2018 at 15:01: " The maximum payout amount of free spins is 200€"

da wirste, unfortunately, just as unlucky as all the others have before you. stands yes clearly there and on statements of the support you can never rely as has been described here in dozens of posts. if you get it anyway would be top

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