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Bonus & offers: Expekt Casino Welcome Bonus

Topic created on 25th Sep. 2018 | Page: 1 of 2 | Answers: 13 | Views: 3,726
Falko
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Expekt Casino Welcome Bonus

25th Sep. 2018, at 04:11 pm CEST#1
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I signed up yesterday at Expekt Casino and clicked on the Welcome bonus with yes during registration.After that I deposited 20 euros and received no bonus.In the Live Chat no one to meet also today no one there.Then I wrote an email and asked.The answered then, I must give this information to the office weiergeben and then it is taken care of. Later they asked me with which email I have registered there and I should write to them with the email address with which I have registered with Expert.But I do that all the time, also have only this 1ne email address. Then they wanted again my username, date of birth and still know where I want to use the bonus sports or casino ? I answered the bonus I want to use the slots in the casino. Now they have credited me only 5 euros bonus, which is far from 200% welcome bonus, which is normally 40 euros on top, if I have deposited 20 euros. Now I have written them again an email that I am disappointed and should have received 40 euros bonus. So what is that for a Hick Hack, promise on their side 200% and then you do not get it. And funny I also find that I can use the bonus of 5 euros in the casino at the slots and sports betting equally. Why do they even ask where I want to use the bonus? So my first impression of Expert is miserable. I have not yet gambled anything and wait a little longer to see if they even answer me again.

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Falko
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Expekt Casino Welcome Bonus

25th Sep. 2018, at 05:05 pm CEST#2
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I just got this email.Now I give up.What else can I do when I write back and forth with them all the time from my registered and only email. Hello,

Thank you for your email to our customer service.

Thank you for the information, but I can't find your account because you are still sending messages from an unregistered email address.

Can you please tell me your personal information or send the messages from your registered email?

Thanks a lot

If you have any further questions, please do not hesitate to contact us.


Yours sincerely,


Andreas Schmidt

Expekt Customer Service

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Anonym

Expekt Casino Welcome Bonus

25th Sep. 2018, at 06:08 pm CEST#3
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On askgambler file a complaint (in English) and see if something happens, should then actually respond.

Or write to the regulatory authority, is MGA licensed, in such a case, they will certainly decide positively for you.

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Falko
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Expekt Casino Welcome Bonus

25th Sep. 2018, at 11:21 pm CEST#4
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Laugh now I have 180 euros on the clock and because I have not received the bonus, I could now pay out the money even.I have won at Pink Elephant with free spins on 0.10 cents just 174 euros.

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Anonym

Expekt Casino Welcome Bonus

25th Sep. 2018, at 11:57 pm CEST#5
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Falko wrote on 25.09.2018 at 23:21: Lach now I have 180 euros on the clock and because I have not received the bonus,I could now even pay out the money.I have won at Pink Elephant with free spins on 0.10 cents just 174 euros.

Let's hope that they pay it to you now without any problems

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Falko
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Expekt Casino Welcome Bonus

26th Sep. 2018, at 12:51 am CEST#6
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Yes, before I now really have some jitters. Have just brought the money to the payout and will report in the thread here, whether that has worked. Bonus I had none and now I want the no longer have.

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Stromberg
Legend

Expekt Casino Welcome Bonus

26th Sep. 2018, at 08:30 am CEST#7
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Had not you written that they have credited you € 5 bonus?
Personally, I would never have problems with expekt, but I have not played there for a long time.

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T0uchTheSky
Elite

Expekt Casino Welcome Bonus

26th Sep. 2018, at 12:52 pm CEST#8
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Expekt was my first online casino, I signed up there about 15 years ago and played there only sports betting and Poker, withdrawals, etc. had been no problem.

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Falko
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Expekt Casino Welcome Bonus

26th Sep. 2018, at 02:46 pm CEST#9
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Stromberg wrote on 26.09.2018 at 08:30: Hadn't you written that they credited you 5€ bonus?
Personally, I would never have problems with expekt, but I haven't played there for a while either.

Yes that's right 5 euros bonus I received, which I had but quite quickly managed to play through.I meant, of course, that they now do not want to try to push the remaining bonus amount on me, after I managed a withdrawal here.

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Horsepower44
Top Member

Expekt Casino Welcome Bonus

26th Sep. 2018, at 07:05 pm CEST#10
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Is it possible that you mistyped the e-mail? I think it happened to me once. Or have you received a Verification email?
In my experience, not all OC's send something like that. Or they do, but the account is already activated without confirmation via link. When logging in is usually only the username necessary as it is with Expekt but I do not know

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