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Bonus & offers: ElCarado cancels 3.950€ win on payout

Topic created on 30th Apr. 2020 | Page: 1 of 2 | Answers: 14 | Views: 3,165
maskentier

ElCarado cancels 3.950€ win on payout

30th Apr. 2020, at 03:39 pm CEST#1
0 Likes

Nobody has liked this post so far
Good day dear community,

the following case:

I have made a Deposit at Elcarado Casino on 27.04.20 in the amount of 48 euros.I used the deposit code "Welcome-De".
The support assured me that there is no withdrawal cap.
I started with 98 euros and when my account balance was at 48.30 euros the first big win. It went up from there to 2426 euros. I then "converted" the 2426 euros into "real money" after the bonus conditions were met
Now I had 2426 euros with which I played further and finally came to 4200 euros. I have the night of 30.04.20 me 4000 euros can be paid out and this morning I got an email that the maximum amount that can be paid out of the Welcome bonus is 250 euros and my real money of 3950 euros was canceled. Now I have 250 euros in my account.

What do you think of this, can I take action against it?

On the promotion page, the bonus conditions are very vague.
On the one hand it says
MAXIMUM WITHDRAWAL FOR Deposit bonus PROMOTIONS (DEPOSITS WITH A DEPOSIT BONUS CODE)
There is no maximum withdrawal limit if you use a deposit bonus code. After you meet the bonus requirements, you can convert your bonus into real money and withdraw it.

On the other hand, there is a small box on the welcome bonus that opens additional terms and conditions
Terms of Use:
1) In order to activate the welcome bonus, a deposit of at least €10 must be made.
2) The offer is a 100% bonus up to 100€ which every customer can claim once and which is credited directly after a successful deposit in the player's account.
3) The bonus has a 50x turnover requirement (not 50x deposit + bonus), which must be met before a withdrawal can be made. The maximum withdrawal of bonus winnings is €250.


This post has been translated automatically

upola
Legend

ElCarado cancels 3.950€ win on payout

30th Apr. 2020, at 04:08 pm CEST#2
1 Like

Liked this post: Avatar von maskentier maskentier
We had this before here at Lapalingo(I think they belong together)
You have to pay out the win of 250 euros first.
If you continue to play with the win of 250 euros, what happened to you now.
Whether you can do something against it I do not know.
The casino is here I think not geliestet, so probably no mod can help you.

This post has been translated automatically

masstube
Experienced

ElCarado cancels 3.950€ win on payout

30th Apr. 2020, at 04:13 pm CEST#3
1 Like

Liked this post: Avatar von maskentier maskentier
You won't be able to do much there, unfortunately. The casino distinguishes the Welcome bonus with other bonuses. Even if it is not nice to add something like that in a small field, you can withdraw a maximum of 250€ from the bonus.
The only thing that could minimally give you a chance would be if you have the chat history in which you wrote to the employee and the employee confirms that your code has no limit

This post has been translated automatically

VolvicZero
Amateur

ElCarado cancels 3.950€ win on payout

30th Apr. 2020, at 04:19 pm CEST#4
1 Like

Liked this post: Avatar von maskentier maskentier
If you have a screenshot of the conversation with the employee, open a complaint at AskGamblers. It has saved my ass several times.

This post has been translated automatically

maskentier

ElCarado cancels 3.950€ win on payout

30th Apr. 2020, at 04:35 pm CEST#6
0 Likes

Nobody has liked this post so far
But I got factually a Deposit bonus with a deposit code and not the "welcome bonus", or do I see it wrong? At least it is so noted in my "bookings" as a Deposit bonus - WELCOME-DE

This post has been translated automatically

derzweifel
Experienced

ElCarado cancels 3.950€ win on payout

30th Apr. 2020, at 04:40 pm CEST#7
1 Like

Liked this post: Avatar von maskentier maskentier
Welcome-DE is mE about the Welcome bonus, generally has ElCarado eigtl always laughable max cashout limits - so I play there also no longer and think they should rather offer no Bonuses than such a Sch....

Generally, it does not look good for you I think, possibly can be turned with the demand from the LiveChat something, apart from that, the casino is according to the terms and conditions basically in the right.

This post has been translated automatically

masstube
Experienced

ElCarado cancels 3.950€ win on payout

30th Apr. 2020, at 04:49 pm CEST#8
1 Like

Liked this post: Avatar von maskentier maskentier
maskentier wrote on 30.04.2020 at 16:35: But I got yes factually a Deposit bonus with a deposit code and not the "welcome bonus", or do I see it wrong? At least it is so noted in my "bookings" as a Deposit bonus - WELCOME-DE

So WELCOME-DE sounds a lot like the Welcome bonus to me. Again, I don't see any mention of a code on their website for welcome bonus. Where did you get the code from?

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maskentier

ElCarado cancels 3.950€ win on payout

30th Apr. 2020, at 04:58 pm CEST#9
0 Likes

Nobody has liked this post so far
It was told to me by the Live Chat before my first Deposit, I also entered it that way in the "bonus field" when I made my deposit. On my "bookings" it is noted as Deposit bonus WELCOME-DE

I also have the following chat history:
Chat started: Tue, 28 Apr 2020, 12:23 am
Pre-chat survey
Name:
Dumitru Miller
What can we help you with
Disbursement request
Edith Vorhoff
Hello, how can I help?

Dumitru Miller
hey how much can i pay out at once maximum?

Edith Vorhoff
10.000

Dumitru Miller
okay and i have finished my bonus
can i play any bet now and also live games?

Edith Vorhoff
for live games we have extra live chat

Dumitru Miller
but can i play the live games after bonus is over?
or am I not allowed to do that
with the money I won from the bonus

Edith Vorhoff
you can play

Dumitru Miller
and every bet
without max bet

Edith Vorhoff
for the live games there is another chat

Dumitru Miller
where?

Edith Vorhoff
which live spile please exactly

Dumitru Miller
monopoly live

Edith Vorhoff
sorry my mistake
all good
you can play with it if you like

Dumitru Miller
ok thanks
12:34:25 am
Edith Vorhoff closed the chat.
12:35:12 am
Dumitru Miller rated this chat as good.

This post has been translated automatically

masstube
Experienced

ElCarado cancels 3.950€ win on payout

30th Apr. 2020, at 05:04 pm CEST#10
2 Likes

Liked this post: Avatar von maskentier maskentier, Avatar von Max_Bet Max_Bet
maskentier wrote on 30.04.2020 at 16:58: It was told to me by the Live Chat before my first Deposit, I have also entered so in the "bonus field" when depositing. On my "bookings" it is noted as Deposit bonus WELCOME-DE

I also have the following chat history:
Chat started: Tue, 28 Apr 2020, 12:23 am
Pre-chat survey
Name:
Dumitru Miller
What can we help you with
Disbursement request
Edith Vorhoff
Hello, how can I help?

Dumitru Miller
hey how much can i pay out at once maximum?

Edith Vorhoff
10.000

Dumitru Miller
okay and i have finished my bonus
can i play any bet now and also live games?

Edith Vorhoff
for live games we have extra live chat

Dumitru Miller
but can i play the live games after bonus is over?
or am I not allowed to do that
with the money I won from the bonus

Edith Vorhoff
you can play

Dumitru Miller
and every bet
without max bet

Edith Vorhoff
for the live games there is another chat

Dumitru Miller
where?

Edith Vorhoff
which live spile please exactly

Dumitru Miller
monopoly live

Edith Vorhoff
sorry my mistake
all good
you can play with it if you like

Dumitru Miller
ok thanks
12:34:25 am
Edith Vorhoff closed the chat.
12:35:12 am
Dumitru Miller rated this chat as good.

You didn't ask for a payout of the bonus but how much you can pay out as I see it?
Or did you talk about the bonus before? If so do you still have the chat?

This post has been translated automatically

maskentier

ElCarado cancels 3.950€ win on payout

30th Apr. 2020, at 05:16 pm CEST#11
0 Likes

Nobody has liked this post so far
masstube wrote on 30.04.2020 at 17:04
But you didn't ask about a payout from the bonus but how much you can pay out maximum as I see it?
Or did you talk about the bonus before that? If so do you still have the chat?

No I didn't, because I was sure that there is no max cashout because I used the Bonus Code "WELCOME-DE" and on the promotions page/general bonus conditions it says: There is no maximum withdrawal limit if you use a Deposit bonus code. After you have met the bonus requirements, you can convert your bonus into real money and withdraw it.

At the now Live Chat:
Dumitru Miller:
but I have entered the code when depositing is also noted in my "bookings" so

Silvia Walters 16:57Yes correct, but you have continued to play with the bonus after the conversion to real money, which unfortunately is not allowed. Exactly at this the colleague has informed you something wrong and actually very important. Because this is not allowed and as you noticed your money was deducted above the max cash out



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