Bee, I have not contacted them at all. I have with the existing 8000€ from the bonus of Butterfly Staxx the 320000 euros converted with other games and at the end still had 59000, then the active bonus was at 0% and I have made the withdrawal, now of course I do not know if it comes. The conditions I have but fulfilled and I see that so whether you have 15 free spins a 25cent or a 5.00 EUR, I have but the required amount converted, Hätte yes also at 0.25 cent can achieve a big win... have you also found among the top wins your name? They always publish the first names and win amounts of top winners...
Then there will surely have been others with this error. If you "give away" free spins
the casino has to make sure that no mistakes happen, otherwise it should also be responsible for them.
Ueteken76 wrote on 26/08/2019 at 14:32: bee, I have not contacted them at all. I have with the existing 8000€ from the bonus of Butterfly Staxx the 320000 euros converted with other games and in the end still had 59000, then the active bonus was at 0% and I made the withdrawal, now I do not know of course if it comes. The conditions I have but fulfilled and I see that so whether you have 15 free spins a 25cent or a 5.00 EUR, I have but the required amount converted, Hätte yes also at 0.25 cent can achieve a big win... have you also found among the top wins your name? They always publish the first names and win amounts of top winners...
Yes, I was also there
Only I wrote to them then would be great if you could tell me whether the payout went through with 200 euros I'm not quite satisfied
Unfortunately, I have now also received the following mail: Due to a technical error, incorrect stakes were booked and credited during yesterday's free play promotion. As they have surely noticed, they could make far excessive bets due to this error and achieve corresponding wins.
We regret the error and have to inform you that according to the general regulations we have to reverse all the wins illegally obtained due to this circumstance.
To express our commitment to customer satisfaction, we take the liberty of crediting your account with a bonus of 200 EUR.
Sincerely yours,
Your sunmaker Team
Is a joke.. 59000 away although completely converted :'(
Biene87 wrote on 26/08/2019 at 14:46: Well at least it has now been proven that I am not a storyteller and I once had the pleasure ne half hour with 125€ stake to play 😂🙈
Don't get used to it. It would be the ticket to the debtor's prison
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26th Aug. 2019, at 03:01 pm CEST#49
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Dear Ladies and Gentlemen!
Due to a technical error on my PC, wrong bets were played during my gaming session with bonus yesterday. Instead of the allowed 5 euros I made several spins with 6 euros.
I deeply regret the error and must inform you that according to the terms and conditions I have to reverse all bets lost due to this circumstance. Since I have lost everything, I expect the return of the bet of 200€ to my account in the next few days.
It is my endeavor to comply with their terms and conditions, I'm sure you understand that!
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the casino has to make sure that no mistakes happen, otherwise it should also be responsible for them.
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Yes, I was also there
Only I wrote to them then would be great if you could tell me whether the payout went through with 200 euros I'm not quite satisfied
But I think they will not check all players?
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We regret the error and have to inform you that according to the general regulations we have to reverse all the wins illegally obtained due to this circumstance.
To express our commitment to customer satisfaction, we take the liberty of crediting your account with a bonus of 200 EUR.
Sincerely yours,
Your sunmaker Team
Is a joke.. 59000 away although completely converted :'(
can not be now... I puke
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Now we may convert you 200€ 🙈🙈😂😂😂
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Don't get used to it. It would be the ticket to the debtor's prison
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Due to a technical error on my PC, wrong bets were played during my gaming session with bonus yesterday. Instead of the allowed 5 euros I made several spins with 6 euros.
I deeply regret the error and must inform you that according to the terms and conditions I have to reverse all bets lost due to this circumstance. Since I have lost everything, I expect the return of the bet of 200€ to my account in the next few days.
It is my endeavor to comply with their terms and conditions, I'm sure you understand that!
Yours sincerely,
Ueteken76
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