Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Bonus & offers: Casimba bonus not violated

Topic created on 07th Dec. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,469
Kosimo76
Hello dear community maybe someone has some advice for me, I have deposited 100 € and got 100 € bonus thereupon I have played the bonus converted and won 3200 euros. Now I wanted to withdraw all this and have received an email that I have violated paragraph sex that I may not play stakes over 5 € point I am 100% sure that I have not done so because I have made this mistake before at another online casino, I am thinking about whether I should take legal action

This post has been translated automatically

x****Y
Kosimo76 wrote on 07.12.2020 at 16:51 clock: Hello dear community maybe someone has advice for me, I have € 100 deposited and € 100 bonus get thereupon I played have converted the bonus and won 3200 euros. Now I wanted to withdraw all this and have received an email that I have violated paragraph sex that I may not play stakes over 5 € point I am 100% sure that I have not done because I have already made this mistake before at another online casino, I am thinking about whether I should take legal action


So to the serious. Did you maybe buy free spins or use the Risk function?

This post has been translated automatically

DerHamburger87
Top Member
Moin, so with all the chicanery and endless lines of conditions in terms of Bonus money, it is rarely the case that a casino just pulls this statement out of the hat
Often, regrettably, you don't even realize that you've violated the Bonus terms and conditions, which is why you should always be mindful (especially on smartphones, where it's easy to fat-finger your bets)
Sometimes a casino also uses a standard pass when rejecting the withdrawal and you have not violated the Max Bet Rule at all - but violated other rules such as mentioned by Seniorfips played games with Bonusbuy feature or played games that do not contribute to the to fulfill the required bonus turnover.
A little more input would be good - let you ggfs. the bonus violation on the part of the casino come e.g. a game log, or look at yourself the history. Mostly you can then recognize the error!
In this case, it would be right on the part of the casino to withhold the win. Casimba has a MGA license and pays I. D. R. also pays out the winnings
If you still absolutely no violation can determine after the above "points" and the communication with the online casino does not bring you further, ask one of the moderators here on GJ via PN for assistance

I wish you good luck

This post has been translated automatically

Hot Topics5th Nov. 2024 at 10:10 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately