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Bonus & offers: Casimba bonus not violated

Topic created on 07th Dec. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,503
Kosimo76

Casimba bonus not violated

7th Dec. 2020, at 04:51 pm CET#1
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Hello dear community maybe someone has some advice for me, I have deposited 100 € and got 100 € bonus thereupon I have played the bonus converted and won 3200 euros. Now I wanted to withdraw all this and have received an email that I have violated paragraph sex that I may not play stakes over 5 € point I am 100% sure that I have not done so because I have made this mistake before at another online casino, I am thinking about whether I should take legal action

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x****Y

Casimba bonus not violated

7th Dec. 2020, at 05:05 pm CET#2
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Kosimo76 wrote on 07.12.2020 at 16:51 clock: Hello dear community maybe someone has advice for me, I have € 100 deposited and € 100 bonus get thereupon I played have converted the bonus and won 3200 euros. Now I wanted to withdraw all this and have received an email that I have violated paragraph sex that I may not play stakes over 5 € point I am 100% sure that I have not done because I have already made this mistake before at another online casino, I am thinking about whether I should take legal action


So to the serious. Did you maybe buy free spins or use the Risk function?

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DerHamburger87
Top Member

Casimba bonus not violated

7th Dec. 2020, at 05:52 pm CET#3
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Moin, so with all the chicanery and endless lines of conditions in terms of Bonus money, it is rarely the case that a casino just pulls this statement out of the hat
Often, regrettably, you don't even realize that you've violated the Bonus terms and conditions, which is why you should always be mindful (especially on smartphones, where it's easy to fat-finger your bets)
Sometimes a casino also uses a standard pass when rejecting the withdrawal and you have not violated the Max Bet Rule at all - but violated other rules such as mentioned by Seniorfips played games with Bonusbuy feature or played games that do not contribute to the to fulfill the required bonus turnover.
A little more input would be good - let you ggfs. the bonus violation on the part of the casino come e.g. a game log, or look at yourself the history. Mostly you can then recognize the error!
In this case, it would be right on the part of the casino to withhold the win. Casimba has a MGA license and pays I. D. R. also pays out the winnings
If you still absolutely no violation can determine after the above "points" and the communication with the online casino does not bring you further, ask one of the moderators here on GJ via PN for assistance

I wish you good luck

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