Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Bonus & offers: Bonus problem at uptown casino..

Topic created on 30th Apr. 2019 | Page: 1 of 1 | Answers: 8 | Views: 1,753
andy1982nrw
Rookie
Hello dear

I am one of those who at least read through the bonus conditions

Now it happened that after my Deposit I had gambled away, I got a free chip because of "loyalty" with this one can win up to 500$
After small stakes I have also managed after some time, and was on something over 700$ then in the middle of the game my balance was reduced to 500$.
subsequently, however, I have loaded aderen slot and continued to play there and came to a total of 1000$. of which I have then given everything to the payout, up to a small rest of 50$.

With the remaining 50$ I continued to play and won again something about 900$, but now I wanted to wait for my payout
An hour ago I got a standard email that they will now check my payout of 500$
When I logged in I immediately saw that my balance was at 0,00$. So the 900$ that were still on my account are gone, and the withdrawal of 950$ was canceled and a new one of 500$ was initiated

Does anyone know or has ever had something similar and knows how it behaves? Because I was downgraded after converting the bonus to the maximum amount, it is then not allowed to continue to play? I find nowhere in the terms and conditions something corresponding.
Would be happy if someone has a Tip


This post has been translated automatically

zuzox
Experienced
andy1982nrw wrote on 04/30/2019 at 14:16: Hello dear

I am one of those who at least read through the bonus conditions

Now it happened that after my Deposit I had gambled away, I got a free chip because of "loyalty" at this one can win up to $ 500
After small stakes I have also managed after some time, and was on something over 700$ then in the middle of the game my balance was reduced to 500$.
subsequently, however, I have loaded aderen slot and continued to play there and came to a total of 1000$. of which I have then given everything to the payout, up to a small rest of 50$.

With the remaining 50$ I continued to play and won again something about 900$, but now I wanted to wait for my payout
An hour ago I got a standard email that they will now check my payout of 500$
When I logged in I immediately saw that my balance was at 0,00$. So the 900$ that were still on my account are gone, and the withdrawal of 950$ was canceled and a new one of 500$ was initiated

Does anyone know or has ever had something similar and knows how it behaves? Because I was downgraded after converting the bonus to the maximum sum, it is then not allowed to continue to play? I find nowhere in the terms and conditions something corresponding.
Would be happy if someone has a Tip



Well if you have read through the terms and conditions I wonder why you continue to play?
Max cashout you have reached, then you should have simply waited for the payout and then continue playing with a new deposit. So of course everything is gone that goes over the max amount. Since you have deliberately shot yourself in the foot 😅
Well still congratulations on the win!

This post has been translated automatically

upola
Legend
Probably with the freechip the payout is capped at 500.

This post has been translated automatically

andy1982nrw
Rookie

zuzox wrote on 30.04.2019 at 14:37
Well if you have read through the terms and conditions I wonder why you continue to play ?
Max cashout you have reached, then you should have simply waited for the payout and then continue playing with a new deposit. So of course everything is gone that goes over the max amount. Since you have deliberately shot yourself in the foot 😅
Well still congratulations on the win!

Yes that's right, only if you have already been cut when reaching the maximum amount and the bonus is so to speak "done", I thought,I could of course continue playing because the rest is yes "my money". do you understand what I want to say with it ?

This post has been translated automatically

zuzox
Experienced
andy1982nrw wrote on 04/30/2019 2:49 PM

Yes that's right, only if one has already been cut to the maximum amount when reaching and the bonus is so to speak "done", I thought,I could of course continue to play because the rest is yes "my money". do you understand what I mean by that ?

Yes but that makes no sense. It is clearly stated. The maximum win from the Bonuses is limited to 500 euros. And it does not matter whether you are still in the wagering or not. You continue to play with the Bonus money which was converted but not yet paid out, only after 500 euros payout and the removal of the remaining balance you can Deposit again and continue to play as usual.

This post has been translated automatically

andy1982nrw
Rookie
zuzox wrote on 04/30/2019 at 2:55 pm
Yes but that doesn't make sense. It clearly states. The maximum win from Bonuses is limited to 500 euros. And it doesn't matter if you are still in wagering or not. You continue to play with the Bonus money which was converted but not yet paid out, only after 500 euros payout and the removal of the remaining balance, you can Deposit again and how

Yes kind of, for me it was the same whether I immediately continue to play, or first pay out and then deposit again next time I'm smarter

This post has been translated automatically

zuzox
Experienced
andy1982nrw wrote on 04/30/2019 at 15:41
Yeah kinda, for me it was the same if I continue playing right away or pay out first and then pay in again next time I'll be smarter

Exactly 🙂
Good luck furthermore 👍

This post has been translated automatically

Dbac79
Elite
isn't one of those RTG casinos? they're all crap, and king of them all is hallmark casino

This post has been translated automatically

andy1982nrw
Rookie
Dbac79 wrote on 01.05.2019 at 12:32 pm: is such a RTG casino or? they are all the last crap, and king with them is the hallmark casino

Yes is RTG but Hallmark Casino to my knowledge is not part of "Deckmedia" as long as you do everything right with the deckmedia group,they pay out! uptown, slotocash, never had any problems with the payout itself so far

Only with them it is so that I get at slotocash for example no more bonus even if it is an official code for all if you win more often must also not be so much is enough if you use for example several times a bonus and pay out $ 100 e.g. then you get only 25% Cashback but no other bonus. The chat then only says that codes are only for players who were not lucky
I am curious when my current payout from uptown comes or my bonus offers with them also disappeared

This post has been translated automatically

Hot Topics5th Nov. 2024 at 04:26 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately