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Bonus & offers: Bonus after meeting the conditions still bonus?

Topic created on 18th Mar. 2018 | Page: 1 of 2 | Answers: 15 | Views: 3,739
justicege
Visitor

Bonus after meeting the conditions still bonus?

18th Mar. 2018, at 11:58 pm CET#1
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Hello

I have a question about the bonus.

If I have now made a Deposit and also received a bonus and I have completely implemented these conditions is the money then still Bonus money and must it still be treated as bonus money? I.e. I may make a maximum of 5 € bet etc..


Thanks for your answers.

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Anonym

Bonus after meeting the conditions still bonus?

19th Mar. 2018, at 12:14 am CET#2
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Hello justicege,

i don't know of any casino that still leaves the money in the bonus balance after the bonus conditions have been met

Either the conditions are not yet met or it is a technical error. I would not Risk it in your place and ask the Live Chat if available. If not, then write an email

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justicege
Visitor

Bonus after meeting the conditions still bonus?

19th Mar. 2018, at 12:20 am CET#3
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Ok then I will try to explain my problem.

I made a Deposit at wunderino on Saturday. I think it was 25€ plus 100% bonus or so.

After I have fulfilled the conditions on Saturday or Sunday, I have played on and on then came to an amount of about 1000€. On Wednesday then the thing. I cashed out 500€ via PayPal and continued to play with the other 500€ at some point I had a win of 5000€ and after a few more games on 10€ stake I had 7000€. Then I wanted to withdraw the money, however, wunderino was against me and has confiscated the win because I have violated the conditions! Since I have played gamblet as well as on 10€ stake. Then I remembered that I had 500 € still in the payout and the went through I have received but the 7000 € they have simply confiscated and refuse to pay out.


Can anyone help me further?

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Anonym

Bonus after meeting the conditions still bonus?

19th Mar. 2018, at 01:01 am CET#4
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Wunderino, once again. This casino is often read here at the moment. So the bonus was completely played through and you had only real money still available? Well, it must be so, otherwise you could not have paid out the 500 € or?

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Anonym

Bonus after meeting the conditions still bonus?

19th Mar. 2018, at 02:18 am CET#5
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So the 500 were also aufjedenfall on it? Evtl they say in two three days oh have us mistaken but everything okay. Auszogern payout so that you continue to play

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tontoo2
Experienced

Bonus after meeting the conditions still bonus?

19th Mar. 2018, at 04:06 am CET#6
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Generally, Bonuses and bonus winnings, even if played through, are tied to this 5-euro rule, or to maximum amounts, etc. Only after complete payout no longer.
Guess you have only broken the "rule" with the remaining money, after partial payout. Did you "only" cut the win from the risked remaining 500 euros, or also the 500? Guess, at least the remaining 500 euros should remain.
Is already a stupid rule, as this example shows.

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justicege
Visitor

Bonus after meeting the conditions still bonus?

19th Mar. 2018, at 07:34 am CET#7
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Ronny1982 wrote on 03/19/2018 at 01:01: W

underino, once again. This casino you read here often at the moment. So the bonus was completely played through and you had only real money still available? Well must be so, otherwise you could not have paid out the 500 € or?

Yes, the bonus was completely played through.

So the 500 were also aufjedenfall on it? Evtl they say in two three days oh have us mistaken but everything okay. Auszogern so that you continue to play

Yes definitely the 500€ were paid out to me. They do not delay that out, because in my account history is that a payout to the system in the amount of 7000 € took place.

Generally Bonuses and bonus winnings, even if played through, are bound to this 5-euro rule, or to maximum amounts, etc.. Only after complete payout no more.
Guess you have broken the "rule" only with the remaining money, after partial payout. Did you "only" cut the win from the risked remaining 500 euros, or also the 500? Guess, at least the remaining 500 euros should remain.
Is already a stupid rule, as this example shows.

Well the 500€ were paid out, just not the 7000€. Should it really be in general so that the bonuses and bonus winnings are still tied to it, then it would have to stand somewhere or if I then open a slot would have to still come the warning that I may not make more than 5 € bet per spin. But this was not the case.


I am with them since Wednesday zugange and demand again and again that they should prove to me where it is in it and what exactly I did wrong. However, the answer keeps coming that I have violated the bonus conditions and their decision is final.

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Anonym

Bonus after meeting the conditions still bonus?

19th Mar. 2018, at 08:51 am CET#8
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With Wunderino, nothing surprises me anymore.

The question of whether you can do what you want with Bonus money after wagering is such a gray area. EIGENTLICH you are allowed to do that. On the safe side, you should still go in such strange casinos like Wunderino and first cash out and then only with a new Deposit WITHOUT bonus try his luck.

Please report how the story ends, once again a new idea from Wunderino how they can scare away their customers...

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tontoo2
Experienced

Bonus after meeting the conditions still bonus?

19th Mar. 2018, at 10:53 am CET#9
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Unfortunately, it is usually not allowed. There have been many similar cases, but without partial payment.
The terms and conditions usually refer to the payout of the bonus and the wins generated from the bonus. The turnover requirement applies to the payout. That is, if I continue to play despite meeting the turnover requirements, do not pay out, I play under restrictions.
It is always said "before wins can be paid out", "cannot be withdrawn before", etc.

I find this rule terrible, also the rewrites, but somehow most casinos handle it that way. Really bad are those like Spintastic, there you play in the belief to have a "normal" bonus, there would be your 1000 euros win after playing through the condition but automatically expired to 25 euros.

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Anonym

Bonus after meeting the conditions still bonus?

19th Mar. 2018, at 11:40 am CET#10
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What kind of stupid rule is that again? It is really tried with all means not to have to pay out wins. Such a rule does not make any other sense to me. This casino should be removed from the list. So many complaints lately... This is no longer a coincidence...

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