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Bonus & offers: bCasino - 2600 euros canceled

Topic created on 10th Nov. 2020 | Page: 1 of 1 | Answers: 6 | Views: 1,923
mikejonesmaen
Rookie

bCasino - 2600 euros canceled

10th Nov. 2020, at 01:26 pm CET#1
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Hello,

i have been a silent reader of this forum for a few months now. However, I now have a question of my own for which I would like an assessment.

i have registered at bCasino.com, because there was a 200% bonus up to a maximum of 400.00 €. Here is the link: https://www.bcasino.com/de/promotions/welcome-4?spMailingID=68975465&spUserID=NDk3NjQ5NjIzNzM0S0&spJobID=2000749077&spReportId=MjAwMDc0OTA3NgS2

I then deposited €200 and played with a total of €600. I was very lucky and went up to over €5,000. After I have ventured through, I still stood at 3,600 euros, which I have brought to the payout

They have now paid me out only 1,000 euros, because in the Bonus terms and conditions it says " The maximum payout for wins from these bonus is 1000€".

So far quite clear that I now receive only 1,000 € instead of 3,600 €. But the big question that arises for me:

The balance was clearly divided into real money and bonus balance. I played with real money from the beginning and was not in the bonus balance with a single spin. So I basically won right away, and I dared myself so high that I never touched the bonus balance. After I was done with the daring and cashed out, it even said that afterwards the bonus balance of 400 € will be canceled. Otherwise it would have been even 4,000 euros

What is your experience?

Thank you very much for your help.

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upola
Legend

bCasino - 2600 euros canceled

10th Nov. 2020, at 01:40 pm CET#2
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This will probably not have been a non sticky bonus.
I.e. that the complete amount is bonus credit, even if the money is separate there.

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genrix
Top Member

bCasino - 2600 euros canceled

10th Nov. 2020, at 01:53 pm CET#3
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upola wrote on 10.11.2020 at 13:40: This will probably not have been a non sticky bonus.
I.e. that the complete amount is bonus credit, even if the money is separate there.

I can only agree with that. There are sites (e.g. Swift) that divide the credit into real/bonus even if the bonus is sticky. You are still bound by the conditions


Max-Cashout is the last, look in the future that you avoid such sites. Especially because of such cases. And then annoyingly also 200 deposited...

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mikejonesmaen
Rookie

bCasino - 2600 euros canceled

10th Nov. 2020, at 02:24 pm CET#4
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Thank you for your assessment. In line with your answer, I also received the following reply from support:

A bit annoying, because I actually pay attention to the bonus conditions and I was under the belief that if you don't touch the bonus, it won't come into effect... Well, again something learned. Thanks!


Good day Mr. XXXXXXXX,

thank you for your message.

If you earn a bonus, you would have to meet the turnover requirement as a player with real money or bonus credits. Even if you did not use the bonus at all, you generally have the bonus in your account and i.e. at the end of the game you would have to comply.

Have a nice day

Greetings,
Verifications




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harlekin
Experienced

bCasino - 2600 euros canceled

10th Nov. 2020, at 06:39 pm CET#5
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  • Before making a withdrawal, the bonus + Deposit must be wagered 40 times at the casino.




And then still 80x the bonus dare 😂

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Goeki72
Experienced

bCasino - 2600 euros canceled

21st Nov. 2020, at 08:46 pm CET#6
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Have researched at colleagues Askgamblers reviews.
Bonus there is not payable play money but turnover obligation exactly my humor lol.

Have at first glance great bonus offers such as this weekend but too many inconsistencies in the bonus offers.
I do not check....
Apparently the store is not reputable.


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Paddington
Expert

bCasino - 2600 euros canceled

23rd Nov. 2020, at 10:11 am CET#7
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Now no offense, but why do you play on such sites? The selection is so large and there are so many good sites with Bonuses, partly all listed here in the forum... There you can save a lot of trouble!

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