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Bonus & offers: At DrückGlück 95.000,00 Euro won -but no payout or real money account set to 0.00 €!

Topic created on 17th May. 2020 | Page: 1 of 3 | Answers: 29 | Views: 8,959
Spence7
Visitor

At DrückGlück 95.000,00 Euro won -but no payout or real money account...

17th May. 2020, at 10:44 pm CEST#1
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Hello Dear Community,

about a week ago I had 95,013.15€ in the account balance in the online casino 'Push Luck'.
After I wanted to make a withdrawal of 4.000€ this first took 5 days, then I received a message from the support that I have violated the bonus policy and thus my entire balance is set to 0.00€.

I am completely desperate and thus turn to you!

Description of my winning streak:
I received 15 free spins from Thor where I won 12,18€. After 4 days I have won 95,013.15€ from the 12,18€ through Jackpot wins and free spins.
According to support I have violated point 8. & point 16. of the DrückGlück bonus guidelines. Is this all right? According to point 8, I may not use more than 5 € per bet or 10% of the free game winnings, which I have not done until my balance of 50,000 €. Only because I have violated this point once, DrückGlück has the right to delete my balance of 95.000,00 € completely?
What also makes me wonder is the following, that after I got in touch with the support and complained about it, they promised me an amount of 1,000€ as a gesture of goodwill.

I hope that the description is clear and also hope that you can help me with the case.

Best regards
Erwin

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Cole666
Top Member

At DrückGlück 95.000,00 Euro won -but no payout or real money account...

17th May. 2020, at 10:56 pm CEST#2
1 Like

Liked this post: Avatar von PiccoGER PiccoGER
At many casinos it is forbidden to play progressive Jackpot slots with Bonus money

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masstube
Experienced

At DrückGlück 95.000,00 Euro won -but no payout or real money account...

17th May. 2020, at 11:19 pm CEST#3
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Just because I have violated this point once, does DrückGlück have the right to completely delete my balance of €95,000.00?

Unfortunately, yes, we recently had someone here who once accidentally made a spin on 20 € he is even directly in the chat and has communicated the oversight. In the end, however, all the money was canceled

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Grimmor666
Rookie

At DrückGlück 95.000,00 Euro won -but no payout or real money account...

17th May. 2020, at 11:22 pm CEST#4
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If you have only once violated any rule that you have agreed, you have bad cards .
" What also makes me wonder is that after I contacted the support and complained about it, they promised me an amount of 1.000€ as a gesture of goodwill." - probably they have thought " Thanks for 95,013.15€ " and to not completely as Assis dazustehen nen 1000er offered - crappy but better than nothing ...

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Kleinkariert
Expert

At DrückGlück 95.000,00 Euro won -but no payout or real money account...

18th May. 2020, at 12:47 am CEST#5
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Turn with it times to Caro or Julian. If necessary, also to CM where this gets more attention.

Unfortunately, this is the reality of online casinos. These alleged rules against bonus hunters are always applied against normal players without mercy and compromise is rarely achieved.

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c****i

At DrückGlück 95.000,00 Euro won -but no payout or real money account...

18th May. 2020, at 04:46 am CEST#6
1 Like

Liked this post: Avatar von Arcticmonkey Arcticmonkey
As bitter as that is, but you have violated the rules and there is no use here now to make pity.And yes, of course they have the right and every other casino would have done the same if you had gg violated the rules.Just would have you probably hardly one goodwill nen 1000er offered.Take money and buy something nice and times make a few months break from gambling.After so ner number you will now want more and more and that will be so of nothing.All the best.

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c****i

At DrückGlück 95.000,00 Euro won -but no payout or real money account...

18th May. 2020, at 04:49 am CEST#7
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Kleinkariert wrote on 18.05.2020 at 00:47: Turn with it times to Caro or Julian. If necessary also to CM where this gets more attention.

This is unfortunately the reality of online casinos. These alleged rules against bonus hunters are always applied against normal players without mercy and compromise rarely gets you there.

What do you mean the rules are applied to normal players, he has used a bonus, no real money bet, there are now times rules as everywhere else.

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c****i

At DrückGlück 95.000,00 Euro won -but no payout or real money account...

18th May. 2020, at 04:52 am CEST#8
1 Like

Liked this post: Avatar von trekki trekki
Spence7 wrote on 05/17/2020 at 10:44 pm: Hello Dear Community,

about a week ago I had 95,013.15€ in the account balance in the online casino 'Push Luck'.
After I wanted to make a withdrawal of 4.000€ this first took 5 days, then I received a message from the support that I have violated the bonus policy and thus my entire balance is set to 0.00€.

I am completely desperate and thus turn to you!

Description of my winning streak:
I received 15 free spins from Thor where I won 12,18€. After 4 days I have won 95,013.15€ from the 12,18€ through Jackpot wins and free spins.
According to support I have violated point 8. & point 16. of the DrückGlück bonus guidelines. Is this all right? According to point 8, I may not use more than 5 € per bet or 10% of the free game winnings, which I have not done until my balance of 50,000 €. Only because I have violated this point once, DrückGlück has the right to delete my balance of 95.000,00 € completely?
What also makes me wonder is the following, that after I got in touch with the support and complained about it, they promised me an amount of 1,000€ as a gesture of goodwill.

I hope that the description is clear and also hope that you can help me with the case.

Best regards
Erwin


Why do not you pay out at 5000 or 10000? You could have done that, but if the greed is greater than the spirit, you just fall down the hill quickly

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Sprengsatz
Experienced

At DrückGlück 95.000,00 Euro won -but no payout or real money account...

18th May. 2020, at 09:07 am CEST#9
2 Likes

Liked this post: Avatar von Arcticmonkey Arcticmonkey, Avatar von trekki trekki
Fierce. But why do you disregard the rules? Up to 50k you seem to have consciously kept to it. When I play with a bonus, I always have the conditions open as a tab in case of doubt.

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Arcticmonkey
Rookie

At DrückGlück 95.000,00 Euro won -but no payout or real money account...

18th May. 2020, at 09:56 am CEST#10
1 Like

Liked this post: Avatar von trekki trekki
That is as if one would say one was flashed with over 100 km/h but does not accept the punishment because one is before two hours long also only 50 km/h gefahrn
If you violate the rules, you should also at least see that otherwise casinos would not have to comply with it

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