Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Bonus & offers: 21 Casino Free Spins

Topic created on 12th Mar. 2018 | Page: 1 of 2 | Answers: 12 | Views: 5,509
Lapppalo
Amateur

21 Casino Free Spins

12th Mar. 2018, at 11:50 pm CET#1
0 Likes

Nobody has liked this post so far
I had received an email from 21 Casino. Spring offer. 10 free spins for Flowers, with a Deposit of 10 euros or more there were 50 free spins. The next day I got the 10 and 50 free spins.
With the free spins I had a big win and am gekopmmen on 96 euros . The whole thing had to be converted 35 times. Strangely enough, this worked and I came to a little over 1000 euros. Have still played until I was at 1000 euros. Am on withdraw and wanted to withdraw the 1000. According to bonus rules you get up to 100 EUR in free spins everything else expires. I asked myself the question refer the 100 euros to the free spins and if I then win more than 100 euros, the win from the free spins is reduced to 100 euros. And then it doesn't matter what I win while trying to free spin the money. Or does the maximum of 100 euros also apply to the rest of the game after the free spins. I then asked in the Live Chat, there they told me that everything is i.O. but the security department checks everything again. I chatted with 2 different employees and they both said that everything was ok and that I had played through everything. They both could not see any error right away.
Then I got this mail:


. Winnings from free spins or no deposit Bonuses are capped at EUR 100 as per clause 9 (i) of our Promotional Terms and Conditions.

9 (i) 21 Casino reserves the right to limit winnings and withdrawals from all forms of no deposit bonuses / free spins / free bets added to a customer's account up to the value of EUR 100.

Your withdrawal has been cancelled, your winnings have been capped at EUR 100 and returned to your gaming account.

Kind Regards
Accounts Team

I thought it would end like this. Although the live chat told me that everything is O.K.. I also made screenshots of the chat. Actually, they should be able to answer questions correctly. What else do you need a live chat for? And what's with the limit of 100 euros, the whole thing must be converted 35x.
I deposited 30 Euro to get the freespins the next day. At least 10 Euro had to deposit nan to get them, actually this is not for free. My disappointment is limited, because I thought something like that. And still it annoys me somehow. Should I complain to the supervisory authority? Or do you think this is a waste of time? I want to have the 100Euro paid out, I don't see why I should leave my money there.

This post has been translated automatically

tontoo2
Experienced

21 Casino Free Spins

13th Mar. 2018, at 12:09 am CET#2
0 Likes

Nobody has liked this post so far
I would file a complaint. They just go and equate your Deposit bonus with a No Deposit Bonus, whereas according to the T&C's they don't have to apply the limit even with such a bonus. They reserve the right to do it.
Write a complaint stating that you did not receive freespins in the sense, but a Deposit bonus in the form of spins.

This post has been translated automatically

Anonym

21 Casino Free Spins

13th Mar. 2018, at 07:04 am CET#3
0 Likes

Nobody has liked this post so far
I'm just filled with rage when I read something like this.

This crap bonus f**k

I do not want to advertise but play for God's sake only in the playcherry Group

Sunnyplayer cherry Casino and sunmaker

They do not have such stupid rules

At sunmaker there is not even the five euro rule

These f**king casinos shoot like weeds really

This post has been translated automatically

Stromberg
Legend

21 Casino Free Spins

13th Mar. 2018, at 08:40 am CET#4
0 Likes

Nobody has liked this post so far
The question would be whether the wins were generated by the 10 no-deposit spins or the 50 spins for the Deposit, if you want to claim that they were not no-deposit spins.
Apart from that, it usually says that the wins are limited for no-deposit Bonuses and freespins. That presumably also includes freespins with deposit?

But just try the complaint, it costs nothing.

@Domesum: that there are more and more kackläden, but does not mean that only playcherry casinos are good and have fair bonuses

This post has been translated automatically

Lapppalo
Amateur

21 Casino Free Spins

13th Mar. 2018, at 08:53 am CET#5
0 Likes

Nobody has liked this post so far
The win was in the 50 free spins.

This post has been translated automatically

Anonym

21 Casino Free Spins

13th Mar. 2018, at 09:20 am CET#6
0 Likes

Nobody has liked this post so far
Stomberg I know
It's just that you read problems problems problems all the time

Especially beginners should play if possible where you can not do much wrong

You can not even be sure without a bonus
Slotmillion bet twice through play what is that?

Well I praise the above stores not in the sky have left enough there

This post has been translated automatically

Stromberg
Legend

21 Casino Free Spins

13th Mar. 2018, at 10:45 am CET#7
0 Likes

Nobody has liked this post so far
domesum wrote on 13/03/2018 at 09:20: Stomberg I know
It's just that you read problems problems problems all the time

Especially beginners should play if possible where you can not do much wrong

You can't even be sure without bonus
Slotmillion bet twice through play what is that?

Well I praise the above stores not in the sky have left enough there


Yes haste yes also right to recommend those where one has made only good experiences.
"Plays for God's sake only one in the Playcherry group" had just sounded a bit extreme ;-D

This post has been translated automatically

Anonym

21 Casino Free Spins

13th Mar. 2018, at 11:47 am CET#8
0 Likes

Nobody has liked this post so far
Haha yes

I meant that if you play with bonus then at least there

Many Bonuses you have to convert even together with Deposit also full the shit I find

Anyway, I've upset me enough.
Currently, the complaints pile up not only here

This post has been translated automatically

Anonym

21 Casino Free Spins

13th Mar. 2018, at 12:05 pm CET#9
0 Likes

Nobody has liked this post so far
Interposed question:

How would it be if you now e.g. again 10 euros without bonus deposited? Thus, you would then have paid and would no longer be bound to the previous bonus conditions. No idea, just a thought from me.

This post has been translated automatically

RiverSong
Legend

21 Casino Free Spins

13th Mar. 2018, at 12:08 pm CET#10
0 Likes

Nobody has liked this post so far
Gamer777 wrote on 03/13/2018 at 12:05 PM: Intermediate question:

How about if you Deposit now for example another 10 euros without bonus ? Thus you would have deposited yes then and would no longer be bound to the previous bonus conditions. No idea, just so ne thought of me

do not think it helps, know oc where the exactly from it again a rope have turned with the result --> now even more so not

This post has been translated automatically

Hot Topics31st Dec. 2024 at 04:44 pm CET

Offline Casinos
0
World
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately