Vending machine swallows bill - technician says no

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Experienced

Jay88

Topic Creator

Forum posts: 372 Member since: 19.05.2018

Vending machine swallows bill - technician says no

6th Oct. 2021, at 06:08 pm CEST#1

1 Like

Liked this post: Byrrrd

Hi..

I was 3 weeks ago in my stammspielo and wanted to roll nen fuffi... when I sat down at the machine and put the bill in, the machine has briefly made strange noises and suddenly came the loud error message that the bill memory is "clogged"...

I then went to the service lady and told her about it... she then tried to empty the memory by entering pine or to get the bill to come out again or to be booked... but that didn't work and she said that she had to write it down and the technician will look at it... I got my note and that was good... I had asked her if the machine can be turned off until clarification... no, they said, as long as the booths can accept change, they have the instruction that the machine may not be made off...

had so far never problems and got my money also always, if times such a problem occurred... therefore that was then okay for me... After 4 days I'm the first time and have asked how it looks... there it was said, the technician had not yet been there... had then seen that at exactly the machine someone sat and fat has cleared... he had 1320 euros on the speedometer stand... There came over me then already a strange feeling..

after 2 weeks I had then asked again and then it was said that the technician had been there, but had said nothing... Then I was already discreetly annoyed and have also let the employees feel it and pointed out that the technician must also tell that there is a message...

Today I had then asked by phone and then came the final answer that the technician was there and could not determine any difference... And that can not be... my guess is that the 50 euros came out when the Dude has skimmed the big win... I'm on 180 and find the ne huge mess...

I'm thinking of writing a complaint to the gaming operator, since it's a big chain... could I be successful with that? Probably not or?

Sorry for the long text but I had to vent my anger now 😤😤😤😤

This post has been translated automatically

Legend

upola

Forum posts: 4.274 Member since: 17.05.2018

Vending machine swallows bill - technician says no

6th Oct. 2021, at 06:27 pm CEST#2

1 Like

Liked this post: Jay88

Try it but just complain to the Bertreiber, a Fuffi is not little money.More than not report can not happen.

This post has been translated automatically

Expert

Xavi22

Forum posts: 1.609 Member since: 14.06.2019

Vending machine swallows bill - technician says no

6th Oct. 2021, at 06:38 pm CEST#3

1 Like

Liked this post: Jay88

I'd be very much behind there, too. Just say they should evaluate the camera data. Every small gambling house now has cameras inside. There must be something to recognize

This post has been translated automatically

Icon

Falko

Forum posts: 6.474 Member since: 08.07.2018

Vending machine swallows bill - technician says no

6th Oct. 2021, at 07:28 pm CEST#4

2 Likes

Liked this post: Jay88, Max_Bet

The technician could also have pocketed it as a tip. He probably thought, "Oh, one fuffi too many, I'll pocket it and just say there were no irregularities

This post has been translated automatically

Experienced

Jay88

Topic Creator

Forum posts: 372 Member since: 19.05.2018

Vending machine swallows bill - technician says no

7th Oct. 2021, at 12:13 pm CEST#5

1 Like

Liked this post: Max_Bet

Woohoo

So I actually sent a complaint to the Spielo chain yesterday and got the answer directly today.

Everything had been checked in detail, the employees had acted correctly and the technician had not found any difference.

They refunded me the money, of course. I should let them know if they should transfer it or Deposit it directly in the Spielo, they have already informed the employees about it

So I'm happy about it, of course, but a funny aftertaste remains anyway

Presumably, it would not have turned out that way if it had been several hundred euros.

LG

This post has been translated automatically

Elite

Rainmann

Forum posts: 3.835 Member since: 03.06.2021

Vending machine swallows bill - technician says no

7th Oct. 2021, at 12:16 pm CEST#6

1 Like

Liked this post: Jay88

Jay88 wrote on 07.10.2021 at 12:13 pm: Huhu

So I actually sent a complaint to the Spielo chain yesterday and got the answer directly today.

They had checked everything thoroughly, the employees had acted correctly and the technician had not found any difference.

They refunded me the money, of course. I should let them know if they should transfer it or Deposit it directly in the Spielo, they have already informed the employees about it

So I'm happy about it, of course, but a funny aftertaste remains anyway

Presumably, it would not have turned out that way if it had been several hundred euros.

LG

Is but top 👍 can but again try your luck good luck

This post has been translated automatically

Experienced

Jay88

Topic Creator

Forum posts: 372 Member since: 19.05.2018

Vending machine swallows bill - technician says no

7th Oct. 2021, at 12:20 pm CEST#7

0 Likes

Nobody has liked this post so far

Rainmann wrote on 07.10.2021 at 12:16 pm
Is but top 👍 can but again try your luck good luck

Oh you, I think I'll pass for now 😄 but thanks 😊

This post has been translated automatically

Legend

upola

Forum posts: 4.274 Member since: 17.05.2018

Vending machine swallows bill - technician says no

7th Oct. 2021, at 01:00 pm CEST#8

1 Like

Liked this post: Jay88

You see, it was worth complaining.

This post has been translated automatically

Rualexaru

verified

Forum posts: 4 Member since: 23.07.2020

Vending machine swallows bill - technician says no

1st Feb. 2023, at 12:25 am CET#9

0 Likes

Nobody has liked this post so far

Jay88 wrote on 06/10/2021 at 18:08: Hi...

I was in my stammspielo 3 weeks ago and wanted to roll nen fuffi... when I sat down at the machine and put the bill in, the machine made funny noises for a short time and suddenly came the loud error message that the bill memory is "clogged"...

I then went to the service lady and told her about it... she then tried to empty the memory again by entering pine or to get the bill to come out again or to be booked... but that didn't work and she said that she had to write it down and the technician would look at it... I got my note and that was good... I asked her if the machine could possibly be turned off until clarification... no, they said, as long as the booths can accept change, they have the instruction that the machine may not be made off....

had so far never problems and got my money also always, if times such a problem occurred... therefore that was then okay for me... After 4 days I'm the first time and have asked how it looks... there it was said, the technician had not yet been there... had then seen that at exactly the machine someone sat and fat has cleared... he had 1320 euros on the speedometer stand... There came over me then already a strange feeling...

after 2 weeks I had then asked again and then it was said that the technician had been there, but had said nothing... I was then already discreetly annoyed and have also let the employees feel it and pointed out that the technician must also tell that there is a message...

Today I had then asked by phone and then came the final answer that the technician was there and could not determine any difference... And that can not be... my guess is that the 50 euros came out when the Dude has skimmed the big win... I'm on 180 and find the ne huge mess...

I'm thinking of writing a complaint to the gaming operator, since it's a big chain... could I be successful with that? Probably not or?

Sry for the long text but I had to make now times my anger air 😤😤😤😤

Can I ask you what kind of machine that was Novo? Merkur. Lion ?

This post has been translated automatically

Landbased Casinos in general: Vending machine swallows bill - technician says no

Vending machine swallows bill - technician says no

Vending machine swallows bill - technician says no

Vending machine swallows bill - technician says no

Vending machine swallows bill - technician says no

Vending machine swallows bill - technician says no

Vending machine swallows bill - technician says no

Vending machine swallows bill - technician says no

Vending machine swallows bill - technician says no

Vending machine swallows bill - technician says no

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