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Landbased Casinos in general: TR5 High win zero position energy storage cleared. What do you think about this? Is this really legal?

Topic created on 07th Jan. 2019 | Page: 1 of 3 | Answers: 25 | Views: 40,765
es0000

TR5 High win zero position energy storage cleared. What do you think about...

7th Jan. 2019, at 04:19 pm CET#1
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Hi guys

Was in November 2018 in a larger Spielo here around the corner and
have a MAXIMUS machine a high win can achieve a total of about 4500, - €.
All well and good until a service worker came to me and has pointed out to me
that it has happened in recent times that the energy storage after the 3.break to 0
deleted, but this was a software error and until now everyone had received his win.
Well some time later after I have let out about 950, - € was this actually
also the case the energy storage had jumped with 3528,88 on zero.
Thereupon I called the service employee again and it was from
it everything documented and I could hold it also on photos.
I should please come in about 2 weeks to pick up the win since it is to be
to be checked and released by the technician
So I visited after 2 weeks again the Spielo and asked a
Service employee how it looks with my win.
Unfortunately, the service employee could only tell me that there is nothing new
and that they could not guarantee if I would get the win at all
to a new notice board which stands since today. The energy storage is set during the 3 hours break without
Refund set to zero

However, in the description and information for service personnel for the MAXIMUS TR5 devices
of the device manufacturer that I found on the homepage of the BA Berlin:

-High wins in direct run-in
-No losses due to zero setting after the 3rd pause

-3.pause after 180 min playing time
The machine will pause until all energy has been converted into money and the money has been paid out afterwards,
this can take longer time for higher amounts.

There has already taken place an e-mail traffic between me and the operator in
i have described the facts.

As an answer came from the operator:

thank you for taking the time to send us your very detailed complaint.
We can understand your view of things 100%.
The new legal guidelines are very difficult for you as a customer to understand.
We as operators can also not fully comprehend this law.
It is us, by the jurisdiction the hands tied.
We as hosts would like to do it differently, or what has happened to you
we would have liked to prevent in advance.
Therefore, we would like to apologize to you for this incident!
We have dealt with this issue at the competent authorities in Berlin and asked
and inquired whether it is allowed to pay out the energy to the customer as an operator.
In the laws this is explicitly prohibited.
We have read and also understood all the information from your e-mail.
Nevertheless, we are not allowed to do what you ask us to do.
Even if we would like to do otherwise, this is prohibited.

For this incident we ask you to forgive us!

Is this really legal what the arcade is doing?
is doing?





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Rasmik12
Top Member

TR5 High win zero position energy storage cleared. What do you think about...

7th Jan. 2019, at 04:29 pm CET#2
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I have been waiting for this incident. A cheek is that with the new devices.
Anyone who plays on high stakes should then avoid the new machines.
I hope that you still get your money

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M****3

TR5 High win zero position energy storage cleared. What do you think about...

7th Jan. 2019, at 04:34 pm CET#3
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What the hell how antisocial is that then

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es0000

TR5 High win zero position energy storage cleared. What do you think about...

7th Jan. 2019, at 04:39 pm CET#4
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Rasmik12 wrote on 07/01/2019 at 16:29: I have been waiting for this incident. A cheek is that with the nine machines.
Anyone who plays on high stakes should then avoid the new machines.
I hope you still get your money.

Am I really the first one here that something like this happened?


Am really a real lucky guy

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Rasmik12
Top Member

TR5 High win zero position energy storage cleared. What do you think about...

7th Jan. 2019, at 04:44 pm CET#5
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Seems so, I have not heard or read of any other incident.

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Anonym

TR5 High win zero position energy storage cleared. What do you think about...

7th Jan. 2019, at 04:53 pm CET#6
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This is really ridiculous! Since you win once in a lifetime at a machine and then the money is not paid out. These are already states like the AGB violation in the online casinos...

I can not think of more... But somehow the advertising with Mr. Schweinsteiger must be paid!

PS: Try times with the larger gambler Youtubern contact. Maybe they have more idea.

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Nickii45
Expert

TR5 High win zero position energy storage cleared. What do you think about...

7th Jan. 2019, at 05:12 pm CET#7
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i asked last time when something like this happens the employee said to me that you still get paid nagut to know that it is not so ...think of the new things anyway nothing >:O

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Shynx0810

TR5 High win zero position energy storage cleared. What do you think about...

7th Jan. 2019, at 05:21 pm CET#8
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In which booth were you on the road. Had similar only it was just under 3k. I then went to the counter lady and winked sweetly on they auscasht me the win and I leave the automat in peace

Schwubb get money in cash and the machine belonged to her. Have heard similar stories from acquaintances, so I always ask in advance if a high win is paid out at the counter

Vg
Shynx

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MisterL
Expert

TR5 High win zero position energy storage cleared. What do you think about...

7th Jan. 2019, at 05:33 pm CET#9
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old swede gambling addict is worth less than like all other addicts they can do with us what they want have no lobby the idiots

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thebutcher85
Amateur

TR5 High win zero position energy storage cleared. What do you think about...

7th Jan. 2019, at 05:36 pm CET#10
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this does not happen on ADP (Merkur) and Novoline devices these devices pay out the win completely Novoline e.g. then pays out every minute 20€ until everything is out

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