Landbased Casinos in general: Rights Obligations of the player
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Rights Obligations of the player
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i got the plug pulled on me in the pub in the middle of free games because he wanted to close.
he didn't let me finish the free games.
and the money I deposited is gone too.
Can I do anything about it?
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Rights Obligations of the player
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i suspect that he has already told you 3 times to stop and you didn't do it and at some point the owner got fed up and pulled the plug on you...
wouldn't make much sense if he comes without warning and does that....
the fact that the owner didn't care what money you had in the machine alone leads me to conclude that you are the guilty party in this situation and a real addict who no longer has his life under control
everything else makes little sense, that the operator simply answers and throws you out
what you can do seek help......
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Rights Obligations of the player
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You could easily check it based on the internal bookings.
Regardless of this, if the host unplugs you, it's because he wants to go to sleep and you have continued to play. If you like playing at night, then I would recommend an online casino.
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Rights Obligations of the player
Liked this post: B****3,
Hanshanshans
if he has put the money in his own pocket call the police
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Rights Obligations of the player
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Was also my first thought. If the landlord has seen that a player has a lot of free spins on the clock, unplug it, close the pub (doesn't necessarily have to have been late) and then plug it back in, bag the win yourself and "keep it" for the time being... maybe nobody will come forward.
Definitely stay tuned.
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Rights Obligations of the player
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But pubs hardly ever have cameras. How do you want to prove that?
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Rights Obligations of the player
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I would then think of the "internal bookings", you had already written. I think reading out a memory or something won't be a problem.
Of course, it will be difficult to prove who exactly continued playing or when. You'd probably need witnesses, other bar patrons for example.
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Rights Obligations of the player
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That's what I was getting at. I expressed myself too succinctly. It will be difficult to determine who was really playing. Unless the OASIS queries are also stored somewhere and whether one took place at all.
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Rights Obligations of the player
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i have a basic question regarding the monthly Deposit limit for all providers.
Let's assume that the limit of EUR 1,000 has been reached and I can no longer deposit anywhere until the following month. Strangely enough, however, there is one Provider where this continues to work without any problems 🤔 Deposits exceed this limit
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Rights Obligations of the player
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Maybe the data is not 100% correct?
Typing error, 2nd name written in lower case or or...
Then it can happen that a 2nd Lugas profile is created with the data and therefore your limit with the provider is not debited.
I have this with winamax, for example, where my 2nd first name is written in lower case and the depositors do not count towards my limit.
Betathome has not changed my address despite Verification after regulation (at that time I had a new one), and the depositors do not count towards my limit either
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Rights Obligations of the player
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Yes, and fittingly also for me BAH and despite renewed verification 🤔🤔
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Rights Obligations of the player
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And now it gets interesting...
2. My first name is also written in lower case...
My old address is still stored...
And the verification status under Documents says: VERIFICATION IN PROGRESS
🤔🤔🤔
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Rights Obligations of the player
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You can only go there the next day and continue playing or collect your money.
Scores are saved by a memory function in the gaming machine. It must also have this, e.g. in the event of a power failure etc. This means that your money and free spins are not simply gone.
On the other hand, I can understand the landlord, many players usually take advantage of closing time until the bitter end, so it's easy to get irritable at some point, just like customers who have to make their purchases 5 minutes before closing time.
However, many make an exception here and usually let you finish your game and then write down your account balance for the next working day, if open.
Legally, I doubt that you can do anything, as the landlord has the right of domicile and there are corresponding regulations that can quickly become expensive.
I've never experienced it this way, I've always been allowed to finish my game, as the ladies and gentlemen usually still have to clean up or close the cash register etc.. Internally, the amount was then written down by the employee and the next shift even booked it out for me, so that I only had to collect my money in exchange for a small tip usually 20 - 50 EUR
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Rights Obligations of the player
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I have been involved in a legal dispute about this for several months and have filed a corresponding application with the regional court. Unfortunately, it feels like a never-ending battle.
GGL argues that it is not a system error, but that the error lies with you or the providers, which is why the protective function cannot take effect.
In my opinion, this is just a simple excuse and shows the real weaknesses of the system, which is not even able to differentiate between accounts that are identical to other accounts based on information already stored.
This raises the question of why you have to verify your data at all if such a simple error in the data comparison can lead to an overpayment and thus cheat player protection.
Unfortunately, you also have to be careful what you write here in the forum, as GGL also monitors this and threatens you with lawyers, saying that you are spreading untruths, even though I can prove it in black and white, as other players have already written here.
It's sad that instead of tackling the problem, they try to denounce and silence people for their own failure to protect players.
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Rights Obligations of the player
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How can the fault lie with you? It's not your system and can therefore only be the fault of someone who can intervene in the system or who can work with the system, whether it's the GGL or Lugas specifically has its own company or even the game Provider, in no case can it be the fault of the person who just tries to log in somewhere with their name and address, because where do you have the function of it in your hand?
Actually, the GGL should work with you in such a case, I mean the whole regulation stands and falls with this Player protection argument and if some providers set up the system incorrectly and players can therefore Deposit more than intended, such a thing should not be a trifle
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