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Landbased Casinos in general: Ag games and money store zeroed

Topic created on 01st Mar. 2020 | Page: 1 of 3 | Answers: 26 | Views: 9,535
Feivel15

Ag games and money store zeroed

1st Mar. 2020, at 11:33 am CET#1
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Hello,
briefly about my experience yesterday in an arcade
I won on a magic over 4000 euros, so about 390 AgSpiele and in the memory I still had 750 euros
That was around 1pm!
The coworker puzzled still with me whether in the immediately lining up break the AGs are zeroed, that was not however so
The machine booked diligently in the break 20 EUR each over, Spelze 2-3 AGs off and went again in its 1 min waiting break
I stayed until approx. 15 o'clock and had until then approx. 750 EUR paid out. The employee said that everything would have to be washed up by about 23 o'clock and I went home for the time being. (Stammspielo, fullest confidence!)
There were at that time still 980 euros on the right memory and approx. 300 AGs open
So now I came back at 8pm and everyone was in a tizzy. After the 2nd big break, the machine completely zeroed out- everything gone! The employee had in the meantime 1250 EUR rüberwuchsen, which lay ready
He himself as well as his boss, who was informed by telephone, can not explain the sudden zero position after almost 6 hours and now want to contact the machine operator on Monday to be clarified
The employee also said that at least the 990 EUR should have remained on the right memory
I absolutely do not know how to proceed now, can you do anything legally? There are 2000 euros now gone

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Theone87
Experienced

Ag games and money store zeroed

1st Mar. 2020, at 12:20 pm CET#2
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First of all, congratulations on the win.

Have you photographed the machine where you still had the 300 AGs? As proof for exactly such cases. I would insist in any case to get the full amount paid quasi 1AG=10€

Unfortunately, I have no idea what is coming to you now, but since you seem to be a regular customer, they will probably be on not to lose you as a customer because the coal will sooner or later end up back in the machines (the operator assumes)

Good luck and keep us informed

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Begbie
Elite

Ag games and money store zeroed

1st Mar. 2020, at 12:42 pm CET#3
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If that was not a forest and meadows Klitsche, you could be lucky and give you out of goodwill the coal. But I would not have let a third party play the 300AG in your place. The can claim it came 100x the zero or conceals that the AGs have constantly extended. There would be quickly times a few hundred forked without you would notice it...

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Feivel15

Ag games and money store zeroed

1st Mar. 2020, at 03:11 pm CET#4
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Liked this post: Anonym
Yes,
the employee had even taken video recordings, photos and saved the game history in the device itself. He got really upset himself, because it was incomprehensible to him and was fraudulent in his eyes. He was also annoyed by the fact that they have to attend regular training sessions, which apparently don't help
How the operators of the hall will see it, however, is another matter. They will certainly try everything not to have to pay for the loss and refer the matter to the manufacturer
On Monday I have an appointment with the boss and until then she wanted to find out from the manufacturer how and what exactly happened
It is a large hall with 4 individual areas in Oberhausen. The owner has several

But, I could confidently leave the machine alone for a few hours, the AGs I had noted and the money paid out to zero also fit. At 23 o'clock it should be played ready, at 20 o'clock I came again and at 19 o'clock must have happened

That after the 3 hour break in the game, the memory is zeroed is known or it is yes pointed out at the machines but arbitrarily sometime after 6 hours?

I hope for a manufacturer error and the goodwill of the hall owner but if not? Will threaten with lawyer if they only shrug their shoulders, maybe that brings something

Since you win once a large amount and then something - that should not be

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G****e

Ag games and money store zeroed

1st Mar. 2020, at 03:25 pm CET#5
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Stay calm and since you are a regular customer and the boss and the employee have seen everything I think and hope that you get the money. The main thing is not put everything back in the shitty things 😃

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gamble1
Icon

Ag games and money store zeroed

1st Mar. 2020, at 03:31 pm CET#6
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So I can assure you with magic devices every cent is paid out to the player regardless of whether it is free play or ag

Novoline deletes the free spins + Ag's magic and Bally however you get everything

Was confirmed by the manufacturer at that time also so on the training courses I have visited that the customer receives every cent

Everything should be in the accounting means actually you should get your money on goodwill

Why goodwill ? Quite simply the legislator had exactly that yes in mind that after 3 hours is over and you can Quasi in this time only 3 times 400 € Auszahlen everything over it might you purely theoretically in this form not be paid out in cash Ergo can you also no court Helfen

A similar case we had with a Novo and about 2,000 - 3,000 € the machine deleted Ag's worth 2,000 € and I think 50 Fs on 2 €

Result riesen theater threat with police only the result can think of you

" The machine runs only in accordance with the law " everything ok

I keep my fingers crossed for you in your case since it is your regular game

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Anonym

Ag games and money store zeroed

2nd Mar. 2020, at 09:38 am CET#7
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I don't know if you're right, Gamble. Last year I also won a magic high in my local pub, but 20 AG disappeared into nirvana thanks to the zero position. They were just gone. In my former regular pub I had a big problem with a turkish player. Suddenly 500 Eur and numerous free spins were missing from the M Box. Zero position, bang everything gone. Huge theater there. He did not get the money. He played Tizona.
After that, this game disappeared for months on all M Boxes placed there.

For me this means: If you get e.g. at Lord of the Ocean a full screen on 80cent, so 400 AG, you can be sure that you don't get paid 4000 Eur at the end, because you catch a zero position in any case, right?

An unbelievable mess is all this. Thank God the people in the bar and the snack bar, where I last won high on Novos, paid me most of the money in cash from the cash register.

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Begbie
Elite

Ag games and money store zeroed

2nd Mar. 2020, at 09:57 am CET#8
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If the devices are set up as approved by the manufacturer at the PTB, nothing disappears.
The code is programmed so that everything can be paid out before the zero setting.
And if the zero setting does terminate credit, then the installer has not left the devices in the factory setting.

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G****e

Ag games and money store zeroed

2nd Mar. 2020, at 11:38 am CET#9
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offliner wrote on 02.03.2020 at 09:38
I don't know if you are so right there, Gamble. In my regular pub last year I also won on a magic high, but 20 AG disappeared into nirvana thanks to zeroing. They were just gone. In my former regular pub I had a big problem with a turkish player. Suddenly 500 Eur and numerous free spins were missing from the M Box. Zero position, bang everything gone. Huge theater there. He did not get the money. He played Tizona.
After that, this game disappeared for months on all M Boxes placed there.

For me this means: If you get a full screen on Lord of the Ocean for 80 cents, that is 400 AG, you can be sure that you won't get paid 4000 Eur at the end, because you will definitely get a zero position, right?

An unbelievable mess is all this. Thank God the people in the bar and the snack bar, where I last won high on Novos, paid me most of the money in cash from the cash register.


Hope for the Te that everything turns out well today. If not it is of course a huge mess and you should avoid the stores. Times ne other question, in the correct gaming houses is that there also with this zero position? I mean there you can play yes stakes over 2 euros then that would also be impossible to get the complete coal

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wettibernd
Expert

Ag games and money store zeroed

2nd Mar. 2020, at 11:58 am CET#10
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In real casinos you get the win immediately in cash. So nothing with transfer and so shit. There you can also push a 500 (if you still have one) into the machine and immediately start playing with 10€ or higher.

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