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Coping, therapiers, tips... : Banned from the casino due to gambling addiction, BUT ...

Topic created on 28th Dec. 2018 | Page: 1 of 1 | Answers: 6 | Views: 2,726
Casinoworker
Visitor

Banned from the casino due to gambling addiction, BUT ...

28th Dec. 2018, at 03:45 am CET#1
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Hello to all

I don't know if I have chosen the right category for this request, but surely you will help me

The following concern

Player (yes me) contacts support by email (not in chat) and requests that his account be closed forever, without any possibilities to reopen it

I receive another email gennant to which I can contact

No sooner said than done. Email written, asked to delete my account forever

Answer then came a few days later, whether I was the sure, I could then also not open another account, bla bla. Since the answer took days and my account was never closed, I continued to gamble. How could it have been otherwise

Today I was in the chat and have my frustration times off. I have lost 2,000€ and that is a lot of money for me. More than I have eigntlich available. I then got a bonus, and a short time later an email, my account is now closed due to suspicion of Gambling addiction

I am now trying to get back my deposits from the day I asked to have my account closed. It is this 2.000€


We were now happily emailing back and forth

Of course I should receive nothing, of course only I have to blame and I could have excluded me, so they say. This I have also tried, only I was not granted or my wish they have not followed. They are of the opinion, since the in the menu, the point "committee" have, that I should have made this. However, there is not the option forever, but only up to 3 or 6 months if I remember correctly. I specifically wanted to have my account closed forever and I mentioned it that way


I Deposit in this casino every day, for years. Now, however, I have overdone it
Rent arrears, debts, fears

Do you think I could achieve anything ?

Thanks in
In advance

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Anonym

Banned from the casino due to gambling addiction, BUT ...

28th Dec. 2018, at 06:38 am CET#2
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Weren't you the person who works for a casino in support yourself?
Then you should know it best, right?

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Anonym

Banned from the casino due to gambling addiction, BUT ...

28th Dec. 2018, at 11:21 am CET#3
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Yes, it is him. Maybe multiple personality? Who knows...

I deleted my account at Vera&John out of frustration, it only took 2 minutes

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Knochen
Elite

Banned from the casino due to gambling addiction, BUT ...

28th Dec. 2018, at 01:34 pm CET#4
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You have to take responsibility yourself. If you really wanted to stop gambling completely and have your account blocked as a security measure, that is a good step. However, if you continue to gamble during this process, then you are absolutely solely to blame. And of course you would have just played in another casino if your account had not been deleted.

Of course, this is bad behavior on the part of the casino, but you are to blame for your loss

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Falko
Icon

Banned from the casino due to gambling addiction, BUT ...

28th Dec. 2018, at 06:18 pm CET#5
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I thought until now, the best therapy against Gambling addiction is when you yourself work in an online casino.then you hear so often in the chat the complaints of the people about their losses and has there the really perfect overview of how it all runs so does.that you have not managed as an employee of an online casino to get rid of this addiction, that surprises me. You know much better than we do, how it all works out exactly

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RiverSong
Legend

Banned from the casino due to gambling addiction, BUT ...

28th Dec. 2018, at 10:17 pm CET#6
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who knows if he is really working there if i imagine myself in such a store having to deal with all the multisuchtkomparsen for hours i would have zero bock after the shift to log into an oc at all

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table1
Rookie

Banned from the casino due to gambling addiction, BUT ...

7th Jan. 2019, at 07:45 am CET#7
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You are heavily addicted to gambling. You had applied for the ban and still you log in and continue to play
You have "legally" deposited money, which is now gone. You will not get it back

This post has been translated automatically

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