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Yako Casino: Warning about this casino!!! (Page 2)

Topic created on 06th Jan. 2020 | Page: 2 of 4 | Answers: 36 | Views: 8,716
Kleinkariert
Expert

Warning about this casino!!!

7th Jan. 2020, at 06:56 pm CET#11
0 Likes

Nobody has liked this post so far
smashi wrote on 07.01.2020 at 12:42 pm: I have gambled away the money and that is not up for debate. I just want my account to be reopened because I played a game in which you can earn the free spins. Therefore, it would be a shame if I could not still try. Would then still Deposit 100€ and is good.
I but was blocked and have not once said that I want.


@Caro thanks for your help, just replied to you via communicator.

I doubt they will unlock you so easily (with luck there will be an unlock if you have written a longer explanation), it is more likely that you will get your deposit back. But Caro is taking care of it now, so I'm hopeful that everything will be resolved.

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LandL-Jan

Warning about this casino!!!

15th Jan. 2020, at 06:19 pm CET#12
3 Likes

Liked this post: Avatar von Kleinkariert Kleinkariert, Avatar von MarcT22186 MarcT22186, x****Y
Hello Smashi,

thank you for contacting us on this issue and expressing your concerns regarding, the policies we have implemented
On September 4, we received your request to close your account. We always follow up these concerns with specific questions to find out why you would like to close your account.
Unfortunately, we did not receive a response from you
We sent you another email on September 4 informing you that we did not receive a response from you and for this reason we have blocked the Deposit option until we hear back from you.
We also informed you about the options of pausing the game or self-exclusion and how to activate them in your account.
On October 11, you contacted our customer support and asked to reactivate your account. On October 14, you selected a 365-day self-exclusion
Please note that MGA regulations state that account closure is only valid for one casino and not for an entire group, as expressed in UKGC and SGA regulations.
When this exclusion started, you opened a new account at Yako Casino on 06/01/2020. After you made a deposit and lost it, you contacted our customer support at 22:53 CET and indicated that you had activated a self-exclusion in this group and asked if a deposit was possible. We then informed you that this self-exclusion only applies to the casino in question and not to the entire group
We then asked you further questions regarding your gambling behavior and you confirmed to us that you are addicted to gambling
From the perspective of our Responsible gaming department, we must terminate the relationship at this point and act in a caring manner towards you. For this reason, all accounts you have are currently blocked. We will also have to decline any future registrations due to our duty of care
We hope that we have now been able to clarify this clearly

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x****Y

Warning about this casino!!!

15th Jan. 2020, at 06:32 pm CET#13
0 Likes

Nobody has liked this post so far
LandL-Jan wrote on 15/01/2020 at 18:19: Hello Smashi,

thank you for reaching out to us on this issue and expressing your concerns regarding, the policies we have put in place
We received your request to close your account on September 4. We always follow up these concerns with specific questions to find out why you would like to close your account.
Unfortunately, we did not receive a response from you
We sent you another email on September 4 informing you that we did not receive a response from you and for this reason we have blocked the Deposit option until we hear back from you.
We also informed you about the options of pausing the game or self-exclusion and how to activate them in your account.
On October 11, you contacted our customer support and asked to reactivate your account. On October 14, you selected a 365-day self-exclusion
Please note that MGA regulations state that account closure is only valid for one casino and not for an entire group, as expressed in UKGC and SGA regulations.
When this exclusion started, you opened a new account at Yako Casino on 06/01/2020. After you made a deposit and lost it, you contacted our customer support at 22:53 CET and indicated that you had activated a self-exclusion in this group and asked if a deposit was possible. We then informed you that this self-exclusion only applies to the casino in question and not to the entire group
We then asked you further questions regarding your gambling behavior and you confirmed to us that you are addicted to gambling
From the perspective of our Responsible gaming department, we must terminate the relationship at this point and act in a caring manner towards you. For this reason, all accounts you have are currently blocked. We must also decline future registrations due to our duty of care
We hope that we have now been able to clarify this clearly

Strong explanation and everything done right. Must check you out

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Spectral
Experienced

Warning about this casino!!!

15th Jan. 2020, at 06:53 pm CET#14
0 Likes

Nobody has liked this post so far
Yes, really super explained and totally understandable. If you answer the question whether you are a gambling addict with yes and the casino really acts like that, then it is really serious and understandable in my eyes. I can imagine that many casinos do not even itch.

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s****i

Warning about this casino!!!

18th Jan. 2020, at 08:47 am CET#15
0 Likes

Nobody has liked this post so far
Hello LandL-Jan,

i have not received a single email from you. And I would like to note that although I was asked if I was a gambling addict, I answered the whole thing by saying "maybe yes". I did not expect that my account would be blocked immediately. You can see it as you want, for me it still remains fraud. I never wanted my lost money back, I just wanted to play in the casino again. And you can calmly ask specifically whether you should block the account and not ask such a vague question...

This post has been translated automatically

upola
Legend

Warning about this casino!!!

18th Jan. 2020, at 09:57 am CET#16
0 Likes

Nobody has liked this post so far

smashi wrote on 18.01.2020 at 08:47: Hello LandL-Jan,
I never wanted my lost money back, I just wanted to play in the casino again.

If that's all you care about, why all the fuss?

Find another casino and that's it.
There are enough reputable and good casinos.

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MarcT22186
Expert

Warning about this casino!!!

18th Jan. 2020, at 10:02 am CET#17
1 Like

Liked this post: Avatar von Spectral Spectral
smashi wrote on 01/18/2020 at 08:47: Hello LandL-Jan,

i have not received a single email from you. And I would like to note that although I was asked the question if I was a gambling addict, I answered the whole thing by saying "maybe yes". I did not expect that my account would be blocked immediately. You can see it as you want, for me it still remains fraud. I never wanted my lost money back, I just wanted to play in the casino again. And you can calmly ask specifically whether you should block the account and not ask such a vague question...

Sorry, but what is wrong with you? - in many respects...
1. You answer the most important question about Responsible gaming that a casino can ask a player with "maybe yes"... - if you are not addicted to gambling, why the hell do you make fun of answering the question so stupidly? Especially knowing full well, and you can write whatever you want here, that a casino MUST block you!
2. To call the enforcement of these, I like to say it again, most important guidelines a scam, just because you can't continue to grind Monopoly Megaways, is just brazen and stupid!
3. The casino has done everything right, without exception! With the behavior and these statements, it's almost a shame that we don't have a "global / cross-platform" blocking file here

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s00pernanny
Experienced

Warning about this casino!!!

18th Jan. 2020, at 10:26 am CET#18
1 Like

Liked this post: Avatar von Spectral Spectral
Since you are obviously interested in Monopoly, I would just like to point out that you do not automatically get the free spins when you have collected all the stations ect. This can take forever. It can also happen that you get free spins without having collected a single one

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s****i

Warning about this casino!!!

18th Jan. 2020, at 12:27 pm CET#19
0 Likes

Nobody has liked this post so far
MarcT22186 wrote on 01/18/2020 at 10:02 AM
Sorry, but what is wrong with you? - in many ways...
1. You answer the most important question about Responsible gaming a casino can ask a player with "maybe yes"... - if you are not addicted to gambling, why the hell do you make fun of answering the question so stupidly? Especially knowing full well, and you can write whatever you want here, that a casino MUST block you!
2. To call the enforcement of these, I like to say it again, most important guidelines a scam, just because you can't continue to grind Monopoly Megaways, is just brazen and stupid!
3. The casino has done everything right, without exception! With the behavior and these statements, it's almost a shame that we don't have a "global / cross-platform" blocking file here

1. I am an honest person, and "maybe yes" means for me not to close the whole account immediately. You could not even reasonably clarify the whole factual situation, I was already blocked. My question at the beginning was clearly whether I can still make further deposits in the casino, although I have been blocked at another casino of the group.

2. & 3. important guidelines?

How can you go to such lengths to shoot against me without exception and praise the casinos? So if you don't work for the casinos in some way, or are simply dissatisfied with your life sau, then I don't know. In addition, you do not know the whole chat history, so do not act up so, ok?:)

180€ are now also not so much money and I leave it now with the play. All this has shown me how much the all Mafia-Allüren on the day and I do not want to know who all in the forum earns money with it and especially how much🙈

This post has been translated automatically

s****i

Warning about this casino!!!

18th Jan. 2020, at 12:28 pm CET#20
0 Likes

Nobody has liked this post so far
s00pernanny wrote on 18.01.2020 at 10:26 am: Since you are obviously about Monopoly, I would just like to point out that you do not automatically get the free spins when you have collected all the stations ect. This can take forever. It can also happen that you get free spins without having collected a single one.

Is that so? Okay thanks for the info, then it is no longer bad for me that I was banned!:)

This post has been translated automatically

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