Wunderwins: [solved] Wunderwins - payout reduced for no apparent reason

goldy wrote on 26/01/2023 at 00:44: Good day dear community,



i've been a silent reader for ages but now I have a problem myself, although not a big one.

Nevertheless, incomprehensible to me, which is why I would like to hear other opinions.
For this I thank you in advance.

Problem :
100€ payout was set to 50€ because of alleged bonus rule disregard

The following facts :

On January 17, I received an SMS (O-text) :
Walk of Shame tingling offer - Deposit 20€ today and pick up 100 spins tomorrow.

Deposit of 20€ made - unfortunately lost.

The next day then get the 100 spins credited, so around the 20€ won.
This is immediately credited to real money. Since the minimum payout is 30€, so you have to keep playing.

I had this procedure desöfteren with 10 credited promospins, won a little something and played up to the payout minimum of 30€,
maximum up to 50€ because for donated promospins the following bonus rule applies :

2.2. free spins without deposit
For Free Spins credited without deposit, a maximum payout limit of 50 EUR (or its equivalent in any other currency) applies, unless specified in the specific promotion terms and conditions.

Could always withdraw without any problems. Money from such games is always credited to the real money account. Payout is just capped at 50€.

But now it is so that I got 100 freespins credited due to my deposit the day before.

In my opinion, the following bonus rule applies:

2.1. free spins
For free spins credited with a deposit, a maximum payout limit of 100 EUR (or the equivalent in any other currency) applies.

I deposited 20€ the day before due to the SMS promotion and then got the 100 spins for it.

Have then after these 100 spins and the win of about 20€ real money balance the money further played up to 100€ and this then instructed to the Auzahlung.

Then I got an email from Wunderwins with the following content:


Hello,
We are writing to you regarding your withdrawal request of €100.00. Unfortunately, we had to decline the withdrawal because the wins were made with a bonus that has a maximum withdrawal limit; please refer to our Terms and Conditions (T&C):

Your balance has been adjusted to €50 and you can submit a new withdrawal request.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer support team.
Sincerely yours,
Payments Cashier.



All further attempts to clarify the case ended in standard answers on the part of Wunderwins, I have tried three times
tried to get an explanation but nobody answered my emails.

From my point of view, I have done nothing wrong and can not understand the matter, especially since the casino actually
always paid out without any problems.

For your help and opinion I would be grateful.

This post has been translated automatically

goldy wrote on 26/01/2023 at 00:44: Good day dear community,



i've been a silent reader for ages but now I have a problem myself, although not a big one.

Nevertheless, incomprehensible to me, which is why I would like to hear other opinions.
For this I thank you in advance.

Problem :
100€ payout was set to 50€ because of alleged bonus rule disregard

The following facts :

On January 17, I received an SMS (O-text) :
Walk of Shame tingling offer - Deposit 20€ today and pick up 100 spins tomorrow.

Deposit of 20€ made - unfortunately lost.

The next day then get the 100 spins credited, so around the 20€ won.
This is immediately credited to real money. Since the minimum payout is 30€, so you have to keep playing.

I had this procedure desöfteren with 10 credited Promospins, won a little something and played up to the payout minimum of 30€,
maximum up to 50€ because for donated promospins the following bonus rule applies :

2.2. free spins without deposit
For Free Spins credited without deposit, a maximum payout limit of 50 EUR (or its equivalent in any other currency) applies, unless specified in the specific promotion terms and conditions.

Could always withdraw without any problems. Money from such games is always credited to the real money account. Payout is just capped at 50€.

But now it is so that I got 100 freespins credited due to my deposit the day before.

In my opinion, the following bonus rule applies:

2.1. free spins
For free spins credited with a deposit, a maximum payout limit of 100 EUR (or the equivalent in any other currency) applies.

I deposited 20€ the day before due to the SMS promotion and then got the 100 spins for it.

Have then after these 100 spins and the win of about 20€ real money balance the money further played up to 100€ and this then instructed to the Auzahlung.

Then I got an email from Wunderwins with the following content:


Hello,
We are writing to you regarding your withdrawal request of €100.00. Unfortunately, we had to decline the withdrawal because the wins were made with a bonus that has a maximum withdrawal limit; please refer to our Terms and Conditions (T&C):

Your balance has been adjusted to €50 and you can submit a new withdrawal request.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer support team.
Sincerely yours,
Payments Cashier.



All further attempts to clarify the case ended in standard answers on the part of Wunderwins, I have tried three times
tried to get an explanation but nobody answered my emails.

From my point of view, I have done nothing wrong and can not understand the matter, especially since the casino actually
always paid out without any problems.

For your help and opinion I would be grateful.

This post has been translated automatically

This post has been translated automatically