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Wunderwins: [solved] Wunderwins (Gammix) cancels my win (Page 2)

Topic created on 17th Aug. 2022 | Page: 2 of 2 | Answers: 19 | Views: 2,804
Mickylein
Rookie

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 03:03 pm CEST#11
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Similar problem I had last weekend at Sugarcasino...it was lured with a Deposit of 500€ with a cashdrop of 150€....

After only 50€ were credited the chat said that the email does not matter. It is a translation error since it is called in English Up To....

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Caro
Expert

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 03:05 pm CEST#12
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hustlehoff wrote on 08/17/2022 at 2:17 pm: ROFL XDDD

Sorry don't laugh at you and your situation.

But I think you know what I mean.

At some point it's enough, right Gamblejoe?

Are you really defending something like this? Making a 4 out of 5 is definitely not a TRANSLATION ERROR.

I have already written with Hakuchino, I am there completely with him/you. The English terms and conditions count, but something like this should not happen...grad because it is also a number that can not be translated incorrectly. However, I have no contact person to the casino. Just because it's Gammix doesn't mean it's the same contacts we have from other Gammix casinos. I have advised the TE to contact the MGA or the arbitration board.

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ChandanGJ

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 04:55 pm CEST#2
6 Likes

Liked this post: Anonym, Avatar von Bluff Bluff, Avatar von denyo123 denyo123, Avatar von hustlehoff hustlehoff, Avatar von R3hab R3hab, Avatar von supermode supermode

Hakuchino wrote on 17.08.2022, at 02:00 pm: Hey, I have the following problem.

I have used the 3rd Deposit bonus at Wunderwins. deposited 100 euros, 300% bonus so I had 400 euros to play with.

I have read carefully the terms and conditions before. Maxbet 5 euro

I played between 2 and 5 euro compartment and was able to convert the required 7500 and pay out 1000 euros in the end.

This morning I then received the following email :

" Hello,

We are writing to you regarding your withdrawal request of €1000. Unfortunately, we had to reject your withdrawal request due to a violation of our Terms and Conditions, as you placed bets with an active bonus over the limit. Therefore, your withdrawal request has been rejected and the winnings earned have been cancelled. However, your original deposit was credited to your balance. You are welcome to submit a new withdrawal request
If you have any further questions, concerns or comments, please do not hesitate to contact our customer support team.

Sincerely,
Payments Cashier."


With the email came a screenshot of the english terms and conditions where it actually says 4 Euro max bet.

In the German, however, it says 5!

Then I asked in the chat and I was told that it must be a translation error and that it was my problem because the English terms and conditions would be correct.


Does anyone of you have experience with this?

And can I do anything against it?

Hello Hakuchino,


This is Chandan from Wunderwins Casino. We sincerely apologies for the confusion.

We have double checked your game play activity and refunded your winnings (€900) to your casino account which you have applied for the withdrawal and we have approved your withdrawal from our side as well.

We will make sure that it won't happen again in the future & thanks for your cooperation.

Best Regards,
Wunderwins Casino.
Bluff
Expert

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 05:02 pm CEST#3
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ChandanGJ wrote on 08/17/2022 at 4:55 PM

Hi Hakuchino,


This is Chandan from Wunderwins Casino. We sincerely apologize for the confusion.

We have reviewed your gaming activity and returned your winnings (€900) to your casino account that you requested for withdrawal, and we have also approved your withdrawal from our side.

We will make sure that this does not happen again in the future and thank you for your cooperation.

Sincerely yours,
Wunderwins Casino.

very good of you but please change your terms and conditions

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R3hab
Elite

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 05:28 pm CEST#4
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Yes you have done great
Cool that it still worked out
Gj Good Job whoever has regulated what.
Gw my dear 9 grind taste😁
And from now on better learn English and AGB then read in English lol

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Hakuchino
Rookie

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 06:00 pm CEST#5
4 Likes

Liked this post: Anonym, Avatar von garfield68 garfield68, Avatar von hustlehoff hustlehoff, Avatar von Langhans_innen Langhans_innen
So quick update:

Caro was able to help me again and although Wunderwins is not a partner of Gamblejoe she was able to do something through her contacts.

After a new check, I have now committed no violations of the Bonus terms and conditions

However, I do not know if they would have been aware of this without Caro.

Therefore, if you should play there and use a bonus... rather play with a maximum of 4 instead of 5 euros:P

Thanks again to Caro:)

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evopower140
Expert

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 07:36 pm CEST#6
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Interesting I find good that the manager is now here in the forum !!!! Super

How fast do they pay out on Skrill is it such a pain as with the other Gammix stalls or does this stand out a bit?

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Hakuchino
Rookie

[solved] Wunderwins (Gammix) cancels my win

18th Aug. 2022, at 04:26 am CEST#7
1 Like

Liked this post: Anonym
So except for the problem with the terms and conditions which were fortunately solved, I was actually really satisfied

Payout to bank account under 12 hours

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Herr_D
Amateur

[solved] Wunderwins (Gammix) cancels my win

23rd Aug. 2022, at 08:44 am CEST#8
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Hakuchino wrote on 18.08.2022 at 04:26: So except for the problem with the AGB's which was fortunately solved I was actually really satisfied

Payout to bank account under 12 hours

Moin Hakuchino. How long did it take until your Verification went through?

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Caro
Expert

[solved] Wunderwins (Gammix) cancels my win

24th Aug. 2022, at 01:07 pm CEST#2
0 Likes

Nobody has liked this post so far
Since the problem could be solved, I will close the thread.

This thread was closed

This post has been translated automatically

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