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Wunderwins: [solved] Wunderwins (Gammix) cancels my win

Topic created on 17th Aug. 2022 | Page: 1 of 2 | Answers: 19 | Views: 2,756
Hakuchino
Rookie

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 02:00 pm CEST#1
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Hey, I have the following problem.

I have used the 3rd Deposit bonus at Wunderwins. deposited 100 euros, 300% bonus so I had 400 euros to play with.

I have read carefully the terms and conditions before. Maxbet 5 euro

I played between 2 and 5 euro compartment and was able to convert the required 7500 and pay out 1000 euros in the end.

This morning I then received the following email :

" Hello,

We are writing to you regarding your withdrawal request of €1000. Unfortunately, we had to reject your withdrawal request due to a violation of our Terms and Conditions, as you placed bets with an active bonus over the limit. Therefore, your withdrawal request has been rejected and the winnings earned have been cancelled. However, your original deposit was credited to your balance. You are welcome to submit a new withdrawal request
If you have any further questions, concerns or comments, please do not hesitate to contact our customer support team.

Sincerely,
Payments Cashier."


With the email came a screenshot of the english terms and conditions where it actually says 4 Euro max bet.

In the German, however, it says 5!

Then I asked in the chat and I was told that it must be a translation error and that it was my problem because the English terms and conditions would be correct.


Does anyone of you have experience with this?

And can I do anything against it?

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R3hab
Elite

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 02:12 pm CEST#2
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Ohh that's a whole new method haha oh god why would a translation program turn a 4 into a 5?
No way that it is true
Since they have ribbed you well
Have they now at least corrected it in the terms and conditions?
Basically you can not do anything except complain to the licenser

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Hakuchino
Rookie

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 02:15 pm CEST#3
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I just spoke with caro and she confirmed that the English terms and conditions always come before all others.

But exactly the same question I ask myself how you can make a 4 ne 5 when translating

Content errors ok... But this?

I don't want to know how many others will fall for it

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denyo123
Experienced

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 02:16 pm CEST#4
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Excerpt from the GTC's

" 1.5. For convenience, we provide the Terms and Conditions in different languages. In the event of a discrepancy between the English and non-English language versions of these Terms, the English version shall prevail."

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hustlehoff
Expert

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 02:17 pm CEST#5
3 Likes

Liked this post: Anonym, Avatar von Jubla2014 Jubla2014, Avatar von ka3ttt ka3ttt
ROFL XDDD

Sorry do not laugh at you and your situation.

But I think you know what I mean.

At some point it's enough, right Gamblejoe?

Are you really defending something like this? Making a 4 out of 5 is definitely not a TRANSLATION ERROR.

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Hakuchino
Rookie

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 02:21 pm CEST#6
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denyo123 wrote on 17.08.2022 at 14:16: Excerpt from the AGB's

" 1.5. For convenience, we provide the Terms and Conditions in different languages. In the event of a discrepancy between the English and non-English language versions of these Terms and Conditions, the English version shall prevail."

I am aware... However, I wonder how you can "translate" at maxbet instead of a 4 ne 5


Even the Google translator wouldn't do that...

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hustlehoff
Expert

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 02:23 pm CEST#7
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Please take all evidence screenshots from the German AGB and contact the MGA.

This case is more than crystal clear.

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R3hab
Elite

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 02:23 pm CEST#8
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If they have not changed it certainly still ne lot
Is yes a high bonus because some will be cool 😂😂
Certainly degree the first sign up and pay times nen 20 now know the others that the max bet is yes at 4 lol
There's the terms and conditions in other languages? Look but times after what is in there
Iwo musse the mga make it clear that the casino does this on purpose
But you can not do that in any case
But you help at least the community
Is now no substitute 900 Euro win who better but that's the way it is unfortunately
And the word goodwill know the casinos also no longer
So you do not expect anything

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Hakuchino
Rookie

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 02:23 pm CEST#9
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By the way... The error was of course still not corrected

" 1.11. When using Bonus money, no bets may be placed that exceed the maximum bonus wager. The maximum bonus wager is 5 EUR (or the equivalent in any other currency) per bet/spin or the equivalent, unless otherwise stated in the specific terms and conditions for each bonus promotion. Please note that it is your responsibility to ensure that you are aware of the maximum bonus wager. In cases where wagers exceed the maximum bonus amount, an account may be reviewed and bonus funds may be confiscated."

Still says so

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R3hab
Elite

[solved] Wunderwins (Gammix) cancels my win

17th Aug. 2022, at 02:48 pm CEST#10
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That was me iwie clear so I mean that should check the times
Well you can try it with the mga
Who stop now also good if they do not change it
Which then already shows that it is on purpose so stands or has the purpose of funds not to pay out to its customers

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