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Wunderwins: [solved] WunderWins Casino/Therefore your withdrawal request was rejected

Topic created on 24th Jan. 2023 | Page: 1 of 1 | Answers: 12 | Views: 1,174
frankito1

[solved] WunderWins Casino/Therefore your withdrawal request was rejected

24th Jan. 2023, at 07:54 pm CET#1
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I received this email from Wunderwins:

We are writing to you regarding your withdrawal request of €3,500.00. Unfortunately, we have had to reject your withdrawal request due to a violation of our Terms and Conditions, as you have placed wagers with an active bonus above the limit:

1.11. you are not allowed to place bets exceeding the maximum bonus wager when using bonus money. The maximum bonus wager is 5 EUR (or the equivalent in any other currency) per bet/spin or the equivalent, unless otherwise stated in the specific terms and conditions for each bonus promotion. Please note that it is your responsibility to make sure that you know the maximum bonus bet. In cases where bets exceed the maximum bonus amount, an account may be reviewed and the bonus balance may be confiscated.


Therefore, your withdrawal request has been rejected and the winnings earned have been cancelled. However, your original Deposit was credited to your balance. You are welcome to submit a new withdrawal request.

What can I do about it.Bitter for help.



-Edit by Andre: font color adjusted-

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Andre
Expert

[solved] WunderWins Casino/Therefore your withdrawal request was rejected

24th Jan. 2023, at 07:59 pm CET#2
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What do you think about the answer from support? Did you play with a higher stake?

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frankito1

[solved] WunderWins Casino/Therefore your withdrawal request was rejected

24th Jan. 2023, at 08:05 pm CET#3
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Andre wrote on 01/24/2023 at 19:59: What do you say to the answer from support? Did you play with a higher stake?

Hi, no, also did not go the chat was disabled. and just now my account would be blocked. they really do not want to pay

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Falko
Icon

[solved] WunderWins Casino/Therefore your withdrawal request was rejected

24th Jan. 2023, at 08:17 pm CET#4
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If you buy free spins at the slot or push your win at the ladder up to over 5 euros, by the way, this also counts as a violation if you play with bonus money.

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RiverSong
Legend

[solved] WunderWins Casino/Therefore your withdrawal request was rejected

24th Jan. 2023, at 08:22 pm CET#5
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Liked this post: Avatar von Langhans_innen Langhans_innen

Falko wrote on 24.01.2023 at 20:17: Does one buy free spins at the slot or pushes his win at the ladder to over 5 euros high, by the way, that also counts as a violation if you play with bonus money.

believe with some it is already so if you only click the ladder (iwo read here)

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frankito1

[solved] WunderWins Casino/Therefore your withdrawal request was rejected

24th Jan. 2023, at 08:26 pm CET#6
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Falko wrote on 24.01.2023 at 20:17: If you buy free spins on the slot or pushes his win on the ladder to over 5 euros high, by the way, that also counts as a violation if you play with bonus money.

so they are right then?

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RiverSong
Legend

[solved] WunderWins Casino/Therefore your withdrawal request was rejected

24th Jan. 2023, at 08:29 pm CET#7
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frankito1 wrote on 24.01.2023 at 20:26: so they are right then?

that must actually first know if you have played anything over 5.-

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Falko
Icon

[solved] WunderWins Casino/Therefore your withdrawal request was rejected

24th Jan. 2023, at 08:30 pm CET#8
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frankito1 wrote on 24.01.2023 at 20:26:so they are right then?

Only if you should have committed one of these 3 violations. 1. At least 1 spin on the slot over 5 euros, 2. win on the ladder pushed up to over 5 euros, 3. free spins bought on the slot these costs are yes everywhere more than 5 euros

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frankito1

[solved] WunderWins Casino/Therefore your withdrawal request was rejected

24th Jan. 2023, at 08:44 pm CET#9
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RiverSong wrote on 01/24/2023 at 8:22 PM:

believe with some it is already so if you only click the ladder (iwo here read)

my most audible win was without bonus buy and under 1 euro stake

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Andre
Expert

[solved] WunderWins Casino/Therefore your withdrawal request was rejected

24th Jan. 2023, at 09:07 pm CET#10
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frankito1 wrote on 24.01.2023 at 20:44:

my most audible win was buy without bonus and under 1 euro stake

Did you "violate" any of the three points at any time, regardless of the win?

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gamble1
Icon

[solved] WunderWins Casino/Therefore your withdrawal request was rejected

25th Jan. 2023, at 12:27 am CET#11
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Liked this post: Anonym

RiverSong wrote on 01/24/2023 at 8:22 PM:

believe with some it is already so if you only click the ladder (iwo here read)

That's right some casinos prohibit separately the Risk game directly


@frankito1

It does not matter what your highest win was or whether you won or lost if you bought free spins over 5 € have made risk or over 5 € per spin have played at some casinos even more than 0.50 € per line if a bonus was active you have violated the T&C's

And if you buy now on 0.20 € free spins and you cost 20 € counts as if you had spun in this round for 20 €

As a rule, casinos are very often in the right with these violations and only extremely rarely happens there times a mistake so think again exactly what you have done

Should nothing at all apply then you are entitled to the payout of course

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Langhans_innen
Expert

[solved] WunderWins Casino/Therefore your withdrawal request was rejected

25th Jan. 2023, at 12:38 am CET#12
2 Likes

Liked this post: Anonym, Avatar von TranceBabe TranceBabe
At Wunderwins, you can call up all your missions under your profile and the "Mission history" tab. Maybe a 5er slipped in there unintentionally. Why your account should be blocked because of this matter is not entirely comprehensible to me. The facts described by you are there every day probably on the running band and wunderwins is now also not a classic fraud gang. I would write an email and ask if and why you are blocked. They should also be able to tell you the immediate rule violation in detail. Try another browser or delete cookies you probably already have.

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Sabine
Experienced

[solved] WunderWins Casino/Therefore your withdrawal request was rejected

15th Feb. 2023, at 09:39 am CET#13
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Since frankito1 didn't come online anymore, I'm closing the thread.

This thread was closed

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