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Wunderwins: My payout request has been under review for 2 months!

Topic created on 28th Jan. 2024 | Page: 1 of 2 | Answers: 20 | Views: 2,047
sahascrypto
Hello

I played at Wunderwins and was lucky to have a hit of 7845€, I verified myself and requested a first payout of 1000 euros. I followed the agbs and never bet over the maximum bet. I played with bonus and it was wagered. I was in the chat every week and unfortunately I always get the answer that the responsible department is checking my withdrawal request and would let me know by email. The game has been running for almost 2 months. Can you help me with my problem?

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MisterL
Expert
yes i will definitely not Deposit at Wunderwins 2month blacklist

good that you warn us !!!

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Bluff
Expert
so waiting 2 months for so much money would drive me crazy. you should try casinoguru to open a case there

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sahascrypto
I looked carefully at the reviews and reports on the internet it looked like the casino was very good. It was written something about Gammix now it says Starscream it seems like the owner is someone else now. I have of course already looked at CasinoGuru and also Askgamblers but I can't find Starscream or Wunderwinns there. I thought maybe someone here could help me and solve the problem.

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Hightower
Top Member
It was similar with an acquaintance, but here it was only about 800€ and until the money was finally there it took almost 3 months until he finally had his coal, then he closed his account there immediately, which I would also advise you to do when you finally have your coal, I keep my fingers crossed

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Xavi22
Expert
Is there a reason why it takes so long?

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roccoammo11
Expert

sahascrypto wrote on 28.01.2024 at 20:12: Hello

I played at Wunderwins and was lucky to have a hit of 7845€.I verified myself and requested a first payout of 1000 euros. I followed the agbs and never bet over the maximum bet . I played with bonus and it was wagered. I was in the chat every week and unfortunately I always get the answer that the responsible department is checking my withdrawal request and would let me know by email. The game has been running for almost 2 months. Can you help me with my problem?

isn't there a max cash out for every bonus? I can't say anything negative about the casino except that since it is no longer run by gammix the payouts take longer..on Guru you can only find it with vpn..I don't know if Julian can help there?! I'll ask him for you

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Donnie
Elite
If there is a maximum cashout, they could have canceled the payout and reduced it to the amount you are allowed to keep. Maybe they think the slot with the high win has been manipulated (is that even possible from the player's side?) and have it checked, which shouldn't take 2 months. That's the problem with these kinds of shops. If they don't want to pay out then they don't do it, there is no legal recourse. You can only hope to get the money through complaints or patience and that someone will put pressure on them. The operators who behave like this should all be tracked down and nailed to the wall

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Julian
Elite
Hey sahascrypto,

I left you a message via Communicator earlier

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Schranzi386
I played at Wunderwins Casino for years and deposited and withdrew dozens of times. Even after switching from Gammix to Starscream, there were no problems. I deposited, withdrew a few hours later and usually the withdrawal request was processed within a few hours. Now, at the beginning of March, I deposited 2 x €400 without using a bonus and arranged for this to be paid out in two stages. The payout amount is approx. 750.00 €.
After my withdrawal requests were not processed, I asked about a week ago what the problem was. I was told that my account was being checked. All in all, very mysterious. The check has now taken two weeks and there has been no feedback from wunderwins.

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Julian
Elite

Schranzi386 wrote on 17.03.2024 at 14:46: I played at Wunderwins Casino for years and deposited and withdrew there dozens of times. Even after switching from Gammix to Starscream there were no problems. I deposited, withdrew a few hours later and usually the withdrawal request was processed within a few hours. Now, at the beginning of March, I deposited 2 x €400 without using a bonus and arranged for this to be paid out in two stages. The payout amount is approx. 750.00 €.
After my withdrawal requests were not processed, I asked about a week ago what the problem was. I was told that my account was being checked. All in all, very mysterious. The check has now taken two weeks and there has been no feedback from wunderwins.

Hello Schranzi386, I'll get in touch with you via Communicator

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daian75
Visitor
Unfortunately wundewins has another name wunderbetrug!

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Tomekki
Amateur
Any new information on the problem?

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Daniel1988
Top Member

Schranzi386 wrote on 17.03.2024 at 14:46: I played at Wunderwins Casino for years and deposited and withdrew there dozens of times. Even after switching from Gammix to Starscream there were no problems. I deposited, withdrew a few hours later and usually the withdrawal request was processed within a few hours. Now, at the beginning of March, I deposited 2 x €400 without using a bonus and arranged for this to be paid out in two stages. The payout amount is approx. 750.00 €.
After my withdrawal requests were not processed, I asked about a week ago what the problem was. I was told that my account was being checked. All in all, very mysterious. The check has now taken two weeks and there has been no feedback from wunderwins.

When these casinos were still part of the "Gammix" group, there were a few problems with LocoWin from time to time, but fortunately they have recovered.

Under the current management of Starscream, I have personally noticed that arbitrariness, harassment and ignorance are now the order of the day at Wunderwins!
I haven't been able to get through to the Live Chat for half a year, when they were up for it there was a sporadic reply to my email 😂
Despite many depositors, I am excluded from the no Deposit bonus, I never get the corresponding emails about the Bonuses, although I have not deactivated any notifications.
In all other casinos I get the free spins without any problems 🤷‍♂️
The place is dead to me, I hope that the other casinos don't copy these quirks.

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Donnie
Elite
After not reading many positive things about Wunderwins lately, I just logged in for fun and tried to get into the chat. Waiting position 1, waiting time 2:21 minutes, after the waiting time nothing happens, I let it run for a few more minutes but didn't get into the chat. Not very serious... maybe you should reconsider the top position...

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