WoopWin: Woopwin is taking the piss ! (Page 2)

Mjay609 wrote on 05.02.2025 at 16:30:
If not I will contact the license giver of the casino with my lawyer, it is also questionable how such a casino can even have a license !
Mfg ✌🏻

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Mjay609 wrote on 05.02.2025 at 16:18: I have a lawyer in the family, all good there I save myself the costs, he will support me

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frapi07 wrote on 05.02.2025 at 16:37:
You're asking the right question. Curacao license was considered bad for years. It has since improved, but just about anyone can get a license there. The license is weak, is hardly checked and you won't even get an answer from the licensor.

As a comparison: I had problems with a German Provider, so I contacted GGL. After 4 months there was still no update on the case and we're talking about Germany and you're hoping for something from Curacao xD

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mtorero wrote on 05.02.2025 21:15:

And in what should the German licensor be better than Curacao?

The fact that bonus conditions continue to apply after the wagering requirement has been met is unfair and clearly a bonus trap. But if the casino insists, there's not much you can do except stop playing there in the future.
Nevertheless, Woopwin apparently belongs to Starscream, and they have a Kahnawake license. The Kahnawake Gaming Commission is actually excellent and, unlike a GGL, could really help you. I would recommend filling out the form on the Dispute Resolution page and describing how unfair the conditions are. Stay friendly, factual and don't threaten with lawyers or anything similar.

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frapi07 wrote on 05.02.2025 21:25:

There is no such rule in any German online casino, not that I know of.

Besides, it's legal and if you have problems you might think that you as a player can go there and ask for help/support.

Otherwise, yes, it's not Curacao - that was my mistake - sorry. Nevertheless, I don't think you can have much hope.

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mtorero wrote on 06.02.2025 00:32:

There are even worse rules under Gauselmann license, for example the other day I had an email offer from Jokerstar for a 200% match bonus, this has to be wagered 35x with <90% Rtp. If someone miraculously manages this, their payout is then limited to 100 euros.

I have never experienced such nasty bonus conditions in 15 years of Malta, Gibraltar, Kahnawake, Curacao, Isle of Men gambling authorities.

You say yourself that you have been waiting 4 months for an answer from GGL, what help or support do you expect from this association? 😅

I don't want to praise other gambling authorities here, but I'm not aware of a worse one in the world like the GGL? It doesn't help that you are legally ripped off with 5.3% tax per spin 😉

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mtorero wrote on 06.02.2025 00:32:

There are even worse rules under Gauselmann license, for example the other day I had an email offer from Jokerstar for a 200% match bonus, this has to be wagered 35x with <90% Rtp. If someone miraculously manages this, their payout is then limited to 100 euros.

I have never experienced such nasty bonus conditions in 15 years of Malta, Gibraltar, Kahnawake, Curacao, Isle of Men gambling authorities.

You say yourself that you have been waiting 4 months for an answer from GGL, what help or support do you expect from this association? 😅

I don't want to praise other gambling authorities here, but I'm not aware of a worse one in the world like the GGL? It doesn't help that you are legally ripped off with 5.3% tax per spin 😉

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frapi07 wrote on 06.02.2025 at 10:23 am:

May be that this bonus offer is not good, but at least they are not so nasty and build in such bonus traps like at Woopwin. I'm also sure that the offer from the German company also says max. cashout 100€. Most of the others won't say that.

Bonus traps ≠ bad bonus offer

It is simply not clear to the player that they are still playing with Bonus money after the conversion.

Is that really supposed to be better than a 200% bonus with poor RTP and 35x wagering? Maybe for you, because you know the rules and will pay attention accordingly, but certainly not for newcomers/players who don't read the T&Cs, as many are likely to fall for it.

None at all, as I was able to solve my problem on my own. But even before that, I found out through my own research that they don't take care of transaction problems. The only option is to take legal action. BigAl87 rightly wrote the same thing. The question is, what does the TE expect in St. Lucia if you can't expect anything even from the German licensor? That was my point. To show that if there is no help in Germany, it certainly won't be any better off elsewhere. Even if you "only" report violations, nothing will happen. It's a waste of time to contact the licensor, just like it's a waste of time to contact a lawyer. They will simply ignore it and throw the letter in the garbage can (physical or electronic).

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mtorero wrote on 06/02/2025 10:49:

As I mentioned before, I would very well file a complaint with the Kahnawake Gaming Authority because they do care, unlike GGL. Maybe with their help the thread author can achieve something. It's worth a try and costs nothing.


On the subject of Bonuses: There are a few basic rules when playing with bonus, such as max bet, no bonus buys, banned games etc.
And above all, pay out immediately after fulfilling the conditions.
It doesn't hurt to find out a little about the casino beforehand if you don't know it. If this is too much effort for you, you should just play without a bonus.

In this case you're right, it's a nasty bonus trap, and I've fallen into one once in over 15 years of online gambling. Nevertheless, I would prefer to play a hundred times in this casino, where I could pay out e.g. 2000 Eur after fulfilling the turnover. In the GGL-Spielo, 1900 would be deleted, so you can put the remaining 100 Eur somewhere else. It's almost impossible to make the wager with the Rtp...

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frapi07 wrote on February 06, 2025 at 11:27 am:

You can always try everything, but you should never have high hopes.

Yes, informing in advance is a good idea, but unfortunately not everyone does that.

In the GGL game you would rarely have a balance of 2k after wagering a bonus 35x But as I said, that's a different topic and I would rather classify that as a bad offer that you can accept or reject. The big difference is that most GGL shops don't deceive the player like that. Was the case with Platin too, even though I understand the point of the system (getting real money converted so you can cash it out because you can't cash out bonus money), but as always it's so misleading that the unread think they can keep playing with it.

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mtorero wrote on 06.02.2025 at 12:20:

Here's the small print on this offer (the name alone shows this casino's contempt for depositing players):


*The No Joke offer is valid once only, effective immediately. The minimum Deposit amount to participate is €20. It must be made through a single depositor. You must wager your Match Bonus wins 35 times for them to be converted into real money. The withdrawal limit for your free spins winnings is €100. You have 21 days to wager your bonus and meet the wagering requirements. Please note that all wins are bonus-bound until then.

The 150 free spins of the No Joke offer are spread over 7 days. You will receive the first 10 free spins in addition to your No Joke Match Bonus. You have to wager the wins from your free spins 30 times for them to be converted into real money. The payout limit is €100. Your daily set of free spins is valid for 1 day.

Looking over these Bonus terms and conditions, I assume that only the free spins have a maximum withdrawal limit of €100. Only when I asked support was I told that the Deposit bonus is also restricted to this limit. For me, this is clearly a bonus trap and absolute nonsense. You deposit 50 Eur, have to wager 3500Eur, and are only allowed to withdraw 100 max, should you make a win after 100 lost depositors.
These small payout limits of German casinos for deposit Bonuses are an absurdity anyway, which a serious authority should prevent. With the world's most unfair Rtp, they are protected enough from winning players anyway 😉

Back to the topic, I'll say it again. Unlike many others, the Kahnawake Gaming Commission really does take care of player complaints, and it's no great effort to fill out the form on their website and write a short explanation of why you feel you've been treated unfairly. In any case, you have a better chance than with any lawyer's letter, which would at best cause a fit of laughter among the casino staff.

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BigAl87 wrote on 05.02.2025 at 21:57: If you play at Starscream - always stick to the bonus rules. They will f**k you if you play forbidden games after wagering or make bonus buys.
You have claimed a bonus and wagered it (in accordance with the terms and conditions) -> always pay out - even if your fingers itch

You want to continue gambling afterwards?

Either wait until the payout (always pay out EVERYTHING, only then is the bonus removed from the account) has been processed, or Deposit somewhere else and off you go.

The terms and conditions are really shitty as far as wagering is concerned.
But if you have successfully wagered your bonus and are verified - request a payout... and after (in my experience - 72 hours at the latest) you have the money.

In the meantime, either deposit elsewhere (competitors with better or worse bonus conditions are a dime a dozen) or keep your feet still and wait until the money arrives 😏

If you play by the rules, there's nothing wrong with the casino group. However, whether you think the rules are good and fair is up to you.

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frapi07 wrote on 06.02.2025 at 12:38 pm:

The bonus is really bad. Is it the job of the authorities to prevent this? Ideally yes, but the authorities would intervene too much. A few months ago, T0uch once shared this offer https://www.gamblejoe.com/forum/sonstiges/smalltalk/meckerecke-315571/202/#p416710 I find that even more brazen than your offer shown

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