Winfest: [solved] Winfest FRAUD! (Page 3)
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[solved] Winfest FRAUD!
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The chat provokes, gives no information and insults
If you then express justified criticism in the form that you feel cheated and thus a fraud is in the room, this is dismissed as Unnett and insulting ... exactly my humor
Of course, everything only if the customer / player has a positive course
If I had lost my money, this "insult" would have been irrelevant and my account would still be active
If Caro can not clarify this matter I would find it EXTREMELY reprehensible for such a casino on Gamblejoe still to advertise.
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[solved] Winfest FRAUD!
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If even Caro can't fix it, it doesn't seem to be a technical error but really the much hated word here - FRAUD.
The story here sounds credible to me.
There is nothing to blame the player for. And because of the word "cheater" to block the account, while the user is right, just confirms this fraud.
I also think that such a casino should no longer be advertised here.
I just wonder about the reason? A casino has it eig. not necessary to cheat because of such a win?
A statement from Casino by Caro would be interesting here.
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[solved] Winfest FRAUD!
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If the story is true, then you can be glad that the casino considers your accusation rather mild, namely as an insult...
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[solved] Winfest FRAUD!
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Flakk
Is that so? I'm glad that you are on the side of the casino and see the facts so that the casino is in the right
I think I have described here in detail how the process was and yes that is my view of things and of course the casino itself has a different...
BUT in my eyes is the embezzlement of my credit with the justification that I was unnet and insulting FRAUD:)
And yes if I ask in the chat why I can suddenly no longer make bets and I am told that I would have a Bet limit of 1000 euros but at the same time I could demonstrably use over 2000 euros and on my question as that is not possible to this question is answered and I am told that the bonus will expire and I should think before what I do...I feel cheated YES because I could Deposit with bonus but never had the chance to implement this bonus and yes I take me then the right to call this casino a cheater!
I have neither become personal nor abusive! And if the support is so incompetent, this has nothing to look for in a serious casino.
And if thereupon caro sits down with those in connection where all at once a solution can be found and this looks like the bonus is postponed until I can make bets again, but I have to realize shortly thereafter that my account is locked and I am accused in the chat that I was "unnett and insulting" and because of this my account was closed although caro has clarified with them that I can convert from the 7th bonus. the rest can implement... And I had today the first time even again with those there was no reason to block me or everything else I said before was already known as caro had contact with them... Then that's FRAUD for me!
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[solved] Winfest FRAUD!
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CashOut, 
Flakk
Huh? Are you confusing things now? He can't be the accuser. And if his story is true, he should be happy that the casino considers it mild? Isn't it the case that if his story is true, they are cheaters after all? A bit confusing.
If it's all true as he said, it's just a scumbag casino. Or at least the support, but again (co)representing the casino. No matter how insulting a player is (we do not know exactly what he wrote to them), freeze account or lock with credit, just does not work. Especially not if it is true that he should think before
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[solved] Winfest FRAUD!
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I have not claimed that I see the casino in the right. Quite the opposite, I wished you in the first post only the best. Instead, you should not always directly accuse the casino of fraud. If you do that, then an account lock is mandatory. With such a drivel no casino employee takes you seriously.
If you read through the bonus conditions...
9.2 A withdrawal of over 50 € can not be requested if the deposited money was not used or only in few games.
Prohibited games:
3 Kingdoms: Battle of Red Cliffs, 5 Families, 9 Lions, 3 Kingdoms: Battle of Red Cliffs, Age of Dragons, Age of Ice Dragons, Arcade Bomb, Astro Legends: Lyra and Erion, Baker's Treat, Bangkok dreams, Beautiful Bones, Bell of Fortune, Big Bad Wolf, Bikini Party, Blazing Bull, Blazing Bull 2, Book of 99, Book of Oz, Break Da Bank, Break Da Bank Again, Bronco Spirit, Bust The Bank, Caribbean Anne, Cash Splash, Cash Splash 3 Reel, Cash Splash 5 Reel, Castle Builder, Castle Builder II, Cool Buck, Cool Buck 5 Reel, Craps, Desert Gem, Dino Odyssey, Double Joker, Dr. Jekyll & Mr. Hyde, Dragon Dance, Dragon Kingdom - Eyes of Fire, Dynamite Riches, Emerald King, Eye of the kraken, Fire eagle, Fruit Bonanza, Fruit Fiesta 3 Reel, Fruit Fiesta 5 Reel, Gates of Babylon, Gemix, Gift Shop, Gold Train, Golden Beauty, Golden Goal, Golden legend, Goldfire 7s, Gunslinger, Happy Halloween, Hellcatraz, Hong Bao, Hot Fiesta, Hot Ink, Hugo 2, Icy Gems, Immortal Romance, Iron Girl, Jammin Jars, Juicy Fruits, King Cashalot, Lara Croft, Lucky Leprechaun, Major Millions, Marching Legions, Medusa, Medusa Mini, Mega Moolah, Mega Moolah Isis, MegaBoy, Monkey God, MP - Wheel of Wealth Special Edition, Multifruit 81, Mystery Joker 6000, Ninja, Pearls of india, Peek-a-Boo - 5 Reel, Pimped, Power of Gods: the pantheon, Pyro Pixie, Queen Of Gold, Rage to Riches, Razor Shark, Reel Gems, Reel Hero, Retro Reels, Retro Reels - Extreme Heat, Retro Reels Diamond Glitz, Retro Reels Extreme Heat, Royal Masquerade, Scarab Treasure, Scrooge, Sea Hunter, Showdown Saloon, Sonic Reels, Spectacular Wheel of Wealth, Speed Cash, Stardust, Super Fast Hot Hot Respin, Sweet Alchemy, Telly Reels, The Ninja, Thunderstruck, Thunderstruck II, Tomb Raider, Tomb Raider II - Secret of the Sword, Tomb Raider Secret of the Sword, Tower Quest, Treasure Nile, Tree Of Fortune, Tree of Gold, Triple Tigers, Tunzamunni, Untamed - Giant Panda, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Vampire: The Masquerade - Las Vegas, Viking Runecraft, Well of Wishes, Wheel of Wealth, Wheel of Wealth Special Edition, Wild Mine, Wild Orient, Wild Swarm, Wild West Gold, Zombie Hoard.
If you both strongly believe and have evidence of fraud, why don't you go to the Official Arbitration Board? (EADR). Currently you tolerate the behavior of the casino...
Probably because the communication with her was easier and more understandable?
Because of your thread I have read through all sections of the terms and conditions and bonus terms.
There is no bet limit. But only a deposit limit as well as a loss limit. As already written in the first post, in my opinion there is a communication problem here!
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[solved] Winfest FRAUD!
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CashOut
I'm glad you dismiss my words as drivel. So in your opinion it is mandatory that if the support treats me like crap and I feel cheated and also express that the casino blocks my account? Ok.. I think we have different opinions. And generous of you to list the Bonus terms and conditions only I do not quite understand what you want to tell me? Neither do you know what I have played nor how many different games I have played? Or do you know more than me? ☺️ I can assure you that I have played several games and none of them was one of the games you listed. I have at all times respected the bonus terms and conditions.
I will be happy to give you an answer to this as well
This casino is advertised here on gamblejoe which means that gamblejoe helps with problems in these. As mentioned several times, I recently had a problem with another casino advertised here. Thanks to Caro this problem could be clarified and before you make any claims again no it was not about a bonus but about a payout that was dragged out.
And therefore was or is my hope that caro can help me in this case
If I report it to the EADR it means for me that I probably have to wait weeks or months for what happens at all
I forgot that we both know each other personally, otherwise I can not explain how you can take the right to judge how the communication with me is or do you have the feeling that I argue here in any way unobjective? Or are you about this cheeky support 😳😂
But well of course you can think what you want but I claim that the communication with caro ran better because of their position
Good that you are omniscient actually there is this betting limit at Winfest☺️ caro has also confirmed to me after initial doubts. This I should have set myself to 1000 euros. What I have never done because it would be absurd if I intend to implement a bonus.
And yes despite this limit I could put instead of 1000 total over 2000 euros ☺️ and suddenly went then nothing more shortly before I have converted my bonus.... And as a reason was then called this bet limit. This can also be deleted but of course with a waiting period of 7 days... So I can make bets again after my bonus expires... Coincidences exist
But you're right I hin a very very very bad person who can neither express themselves nor is able to see errors.
Long live the Casino☺️
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[solved] Winfest FRAUD!
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Edit: Winfest will comment here in a moment
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[solved] Winfest FRAUD!
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unfortunately, we feel obligated to respond publicly to the above allegations. We feel it is important that the facts, as they occurred, be made public. We are committed to treating all of our players fairly and appropriately. Our customer support team will do everything in their power to resolve any issues or problems immediately. We are a gambling operator, sometimes you win and sometimes you lose. Addiction prevention and Player protection are critical pillars of our business.
Explanation of facts:
- The player created an account with Winfest on October 27, 2020
- The player has set the following limits in his account on October 27, 2020: Deposit limit: €1,000 per month / Bet limit: €1,000 per month / Loss limit: €1,000 per month / Session limit: 999999H per month.
- Deposit limits, loss limits and betting limits apply to real money wagers only.
- The player has made a deposit with a 100% bonus on December 30, 2021.
- Prior to using the bonus, the player was provided with the terms and conditions of this bonus. The terms and conditions of this bonus are as follows: 35x wagering requirement, 7 days time to wager this bonus.
- During the game the player reaches his betting limit of 1000€. The game will be interrupted and the player will not be able to place any more bets.
- The player contacts Winfest Live Chat support on December 31, 2021 and is advised that he has set a betting limit and for this reason he cannot continue playing. The chat agent noticed that the player removed his betting limit about 5 hours before contacting him.
- Removing or increasing limits is not possible immediately from both a regulatory and player protection perspective. There is a 7-day cooldown period. Decreasing or setting limits is effective immediately.
- On January 1, 2022, the player has contacted Winfest Live Chat again. In the chat, the player is reminded that we cannot simply remove their limit, but are looking for a solution. The player's tone towards the customer service representative is inappropriate and abusive. The player stops responding to the customer service representative. The customer service representative then decides to temporarily suspend the player's account.
- On January 3, 2022, Caro from Gamblejoe contacts the casino on behalf of the player. Winfest offers the following solution to the player as a courtesy: After the betting limit cooldown period has expired (January 7 and the player is able to play again), Winfest will ensure that the player's account is restored so that the player can continue playing with his current balance and fulfilled bets. At this point the wagering is 47.54% fulfilled.
Unfortunately, it gives the impression that Winfest does not want to pay out the player's "wins". The player has not yet wagered his bonus and as a courtesy, the player has been offered the opportunity to wager his bonus upon expiration.
We sincerely invite the player to contact us directly and report true facts in public.
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[solved] Winfest FRAUD!
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To set a Deposit limit and betting limit 1:1, makes no sense at all?
That seems to be a pre-setting if necessary?
I ignore Winfest offers, the Wager conditions are too dubious for me anyway
too unserious for me anyway.
Feel confirmed by this thread....
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