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Winfest: [solved] Winfest FRAUD! (Page 2)

Topic created on 31st Dec. 2021 | Page: 2 of 6 | Answers: 51 | Views: 9,414
Hakuchino
Rookie

[solved] Winfest FRAUD!

1st Jan. 2022, at 07:50 pm CET#11
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Unfortunately, I have not yet received a response from caro, which is why I contacted the chat again due to the fact that the bonus expires in a few days

And yes

Allegedly it is regulated by law in Germany that there is a Bet limit of 1000 euros... Complete nonsense because thus playing with a bonus would not work at all

On my question why I could convert over 2500 if my limit because 1000 was not answered of course

And I was told again that you can do nothing and I should think better next time what I do...


😂😂😂


Means then for me should caro can not help me the money is gone...

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Krabbenburger
Experienced

[solved] Winfest FRAUD!

1st Jan. 2022, at 08:19 pm CET#12
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Hakuchino wrote on 01.01.2022 at 19:50: Unfortunately, I have not yet received a response from caro which is why I contacted the chat again due to the fact that the bonus expires in a few days

And yes

Allegedly it is regulated by law in Germany that there is a Bet limit of 1000 euros... Complete nonsense because thus playing with a bonus would not work at all

On my question why I could convert over 2500 if my limit because 1000 was not answered of course

And I was told again that you can do nothing and I should think better next time what I do...


😂😂😂


Means then for me should caro can not help me the money is gone...

This is really incredible !!!
1000€ a month is the Deposit limit not the bet limit .
What an incredible stupid and incompetent support .
If this is settled I would delete myself there immediately .
In such a junk casino with 5 seconds spin slots, 1€ max bet and extremely low RTP you should not gamble anyway.
I really can not understand that GJ advertises such junk sheds 😧

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Hakuchino
Rookie

[solved] Winfest FRAUD!

1st Jan. 2022, at 08:50 pm CET#13
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Krabbenburger wrote on 01.01.2022 at 20:19
This is really unbelievable !!!
1000€ a month is the Deposit limit not the Bet limit .
What an unbelievable stupid and incompetent support .
If this is settled I would get deleted there immediately .
In such a junk casino with 5 seconds spin slots, 1€ max bet and extremely low RTP you should not gamble anyway.
I really can not understand the GJ such junk - sheds advertises

Well I thought since I wanted to use anyway nen bonus and there gamomat as well as Merkur are available that I try it also stood in the meantime on 700.


I hope that can be clarified but that will also be my last deposit there

A casino that tries to fool its customers in this way has nothing to look for on gamblejoe!

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Anonym

[solved] Winfest FRAUD!

1st Jan. 2022, at 09:19 pm CET#14
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Hakuchino wrote on 01/01/2022 at 19:50

Allegedly it is regulated by law in Germany that there is a Bet limit of 1000 euros... Complete nonsense because thus playing with a bonus would not work at all

The term Betlimit does not exist in Germany, possibly there is a translation error here? According to the State Treaty on Gambling, players in Germany are not allowed to use bonus offers. Of course, the casino is not allowed to make you a bonus offer in this case, if they want to strictly adhere to the policy.

I hope Caro will be able to help you after the holiday!

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Falko
Icon

[solved] Winfest FRAUD!

1st Jan. 2022, at 10:06 pm CET#15
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Hakuchino wrote on 01.01.2022 at 19:50: Means then for me should caro can not help me the money is gone...

In that case 2 questions arise. 1. How long does it take until the limit is expired and you can continue to play normally ? 2. How long do you have time in the casino to implement the bonus conditions ? If the bonus expires before the limit is lifted, then that would be a big problem and the win gone. If the limit is lifted first and the bonus has not expired after that, then you could continue to wager it after that. No matter how it is, this is very annoying, because you can't help it.

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Hakuchino
Rookie

[solved] Winfest FRAUD!

1st Jan. 2022, at 10:37 pm CET#16
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Falko wrote on 01.01.2022 at 22:06
In that case 2 questions arise. 1. How long does it take until the limit expires and you can continue playing normally again ? 2. How long do you have in the casino to implement the bonus conditions ? If the bonus expires before the limit is lifted, then that would be a big problem and the win gone. If the limit is lifted first and the bonus has not expired after that, then you could continue to wager it after that. No matter how it is, this is very annoying, because you can't help it.

I may use again in 6 days... The bonus still goes 5 days

Or as the chat says: your problem think then do ☺️

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Falko
Icon

[solved] Winfest FRAUD!

1st Jan. 2022, at 10:58 pm CET#17
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Hakuchino wrote on 01/01/2022 at 22:37
I get to use something again in 6 days.... The bonus goes for 5 more days

Or as the chat says: your problem think then do ☺️

Since you can only hope that Caro gets in touch with the casino and can then find a solution to the problem. This is absolutely reprehensible from the casino to bring you so your win.

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Hakuchino
Rookie

[solved] Winfest FRAUD!

3rd Jan. 2022, at 06:55 pm CET#18
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So, I have now spoken with Caro or rather she has stood up for me for which I would like to thank you again.

The result is that I have set a Bet limit of 1000€ according to Winfest.

I can only explain that I once received a message that I have to set a Deposit limit of 1000 € due to the current German laws and that I should please confirm this.

I have also done but I must then probably also have agreed to a bet limit.

Consciously I have definitely not done because it makes no sense to set this limit then to 1000.

Well, Caro could clarify that the bonus is put on hold until the 7th since I can make bets again from this time

That means I still have the chance to implement my bonus.

And I am very grateful to her because she has helped me the second time.



However, I remain with a warning against this casino for the following reasons:

My bet limit is said to have been 1000€. I used a 100% bonus and deposited 50€ and should therefore wager 3500€

According to the statement of the chat to Caro I still have 918 € to convert. This means that I could convert despite 1000 € limit 2,582 € and only then I was no more bets possible.

The chat was disrespectful and insulting to me

Information that Caro has received within minutes I did not get. Instead, I was told that it was my problem and the money is gone because the bonus expires before I can make bets again.


Thus, I remain that rather keep my distance from such a casino.

How I was treated as a customer and the fact that I could have written off the money without Caro mean for me that I will no longer play there in the future.



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Hakuchino
Rookie

[solved] Winfest FRAUD!

5th Jan. 2022, at 03:26 pm CET#19
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An update on the whole matter.


Stand was that Caro has clarified with them that I can continue to convert from the 7th and the bonus is put on hold until then.

I had a bad feeling today and just wanted to log in and try out whether I can not possibly but earlier continue to convert

I got an error message whereupon I had written to Caro because I thought maybe that is with the bonus together because you wanted to put on ice. Could be that as long as my account is "frozen".

Caro then asked me if I have already spoken with the support

So I wrote to the support why I can not log in.


AND NOW IT COMES!


the support tells me: "We have closed your account, because you have behaved so insanely unnett. We tried to help you and you just kept calling us names."


... ...

They treated me like shit, did not answer my questions, insinuated things, sold me for stupid... and then you take it as an insult when I call them cheats? After I was told that I should think next time before and the money is gone? 300€?

Since the word fraudster is then taken as unnett and insulting?!

Apart from the fact that Caro had actually clarified with them that the bonus is put on hold until the 7th? after my alleged insults?

and shortly thereafter you then close my account because of these "insults"?

I say it again THESE ARE CONTROLLERS!!!!

Or is that the behavior of a serious casino to its customers ?




I have then contacted Caro again and also sent her a screenshot of the history whereupon you contacted the casino again (At the point many many thanks for your help Caro)

There you have then spread more lies about me which I could refute.

current status is so Caro is on it, however, it looks strong after that these CONTROLLERS withhold my money.

:)

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hd123
Rookie

[solved] Winfest FRAUD!

5th Jan. 2022, at 04:07 pm CET#20
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I have to agree with you, the support there is the lowest drawer. I also wanted to sell for stupid as if I had no plan of the world. And I don't know if you know that you can only win 20 times your Deposit if you play with bonus.

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