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Winfest: Winfest double debited depositor

Topic created on 05th Nov. 2024 | Page: 1 of 1 | Answers: 1 | Views: 47
fischermann
Visitor

Winfest double debited depositor

5th Nov. 2024, at 11:37 am CET#1
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Hello,

i need help with the following case:

Last week I deposited several times at Winfest and everything went smoothly.

A few days later, I noticed that the amount of a €50 Deposit had been debited twice. However, the amount was only credited to my Winfest account once. A chargeback has not yet been made.

I contacted Winfest Livechat immediately after discovering the double debit. I was asked to upload multiple account statements. I did all that, but nothing is happening. First there were screenshots. Then PDF files of the account statements should be uploaded. A new account statement should be uploaded each time. Some of the chat agents, except for one, don't know what's going on.
The work there is absolutely not solution-oriented. It's only about €50. Not €500, €5,000 or €50,000.

Since 1.11., the message has also been displayed that Winfest will close on 01.12. 2024 and depositors will no longer be able to make deposits.


What else can I do to bring about a solution?

Perhaps there is a Winfest casino manager in the forum?

Best regards

Fisherman

This post has been translated automatically

Julian
Elite

Winfest double debited depositor

5th Nov. 2024, at 11:44 am CET#2
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Nobody has liked this post so far
GUTS fischermann,

I'll contact you briefly via Communicator

This post has been translated automatically

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