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Winfest: Winfest double debited depositor

Topic created on 05th Nov. 2024 | Page: 1 of 1 | Answers: 13 | Views: 578
fischermann
Visitor

Winfest double debited depositor

5th Nov. 2024, at 11:37 am CET#1
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Hello,

i need help with the following case:

Last week I deposited several times at Winfest and everything went smoothly.

A few days later, I noticed that the amount of a €50 Deposit had been debited twice. However, the amount was only credited to my Winfest account once. A chargeback has not yet been made.

I contacted Winfest Livechat immediately after discovering the double debit. I was asked to upload multiple account statements. I did all that, but nothing is happening. First there were screenshots. Then PDF files of the account statements should be uploaded. A new account statement should be uploaded each time. Some of the chat agents, except for one, don't know what's going on.
The work there is absolutely not solution-oriented. It's only about €50. Not €500, €5,000 or €50,000.

Since 1.11., the message has also been displayed that Winfest will close on 01.12. 2024 and depositors will no longer be able to make deposits.


What else can I do to bring about a solution?

Perhaps there is a Winfest casino manager in the forum?

Best regards

Fisherman

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Julian
Elite

Winfest double debited depositor

5th Nov. 2024, at 11:44 am CET#2
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GUTS fischermann,

I'll contact you briefly via Communicator

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fischermann
Visitor

Winfest double debited depositor

8th Nov. 2024, at 05:55 pm CET#3
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Julian has taken care of the matter and is currently on vacation, but as expected Winfest shows no reaction. It's very brazen what they're doing. I would never have thought that a German-licensed casino would act in the same way as a bad Curaçao joint. Simply unbelievable.
So far no chargeback or solution approaches on the part of Winfest.

This post has been translated automatically

frapi07
Elite

Winfest double debited depositor

8th Nov. 2024, at 06:27 pm CET#4
1 Like

Liked this post: Avatar von fischermann fischermann

fischermann wrote on 08.11.2024 at 17:55: Julian has taken care of the matter and is currently on vacation, but as expected Winfest shows no reaction. This is very brazen what is being pulled off. I would never have thought that a German-licensed casino would act in the same way as a bad Curaçao joint. Simply unbelievable.
So far no chargeback or solution approaches on the part of Winfest.

I can only tell you my experience regarding "lost money". Don't waste time with the casino. Instead, I would recommend that you contact the payment Provider and tell them about your case.

It worked wonderfully for me at the time. It was about 2500€ and that was at PinoCasino at the time. Money was debited (2x 1000 and 1x 500), but nothing was credited to the player account. Pino was too slow for me and I then contacted Skrill. The employee said that you can only open a case after 72 hours, so I waited that long. I then called them again on the 3rd day and provided the relevant documents. After a few hours I got my money back. I don't think the casino has contacted me about it since then.

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Butterbrezel
Elite

Winfest double debited depositor

8th Nov. 2024, at 06:30 pm CET#5
1 Like

Liked this post: Avatar von fischermann fischermann

fischermann wrote on 05.11.2024 at 11:37 am: Hello,

i need help in the following case:

Last week I deposited several times at Winfest and everything went smoothly.

A few days later, I noticed that the amount of a €50 Deposit had been debited twice. However, the amount was only credited to my Winfest account once. A chargeback has not yet been made.

I contacted Winfest Livechat immediately after discovering the double debit. I was asked to upload multiple account statements. I did all that, but nothing is happening. First there were screenshots. Then PDF files of the account statements should be uploaded. A new account statement should be uploaded each time. Some of the chat agents, except for one, don't know what's going on.
The work there is absolutely not solution-oriented. It's only about €50. Not €500, €5,000 or €50,000.

Since 1.11., the message has also been displayed that Winfest will close on 01.12. 2024 and depositors will no longer be able to make deposits.


What else can I do to bring about a solution?

Perhaps there is a Winfest casino manager in the forum?

Best regards

Fisherman

How did you deposit?
Can you open a conflict like with PayPal, for example?

This post has been translated automatically

fischermann
Visitor

Winfest double debited depositor

8th Nov. 2024, at 06:38 pm CET#6
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Butterbrezel wrote on 08.11.2024 at 18:30:

How did you Deposit?
Can you open a conflict like with PayPal, for example?

Via Sofort.


It's been 11 days now.

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Butterbrezel
Elite

Winfest double debited depositor

8th Nov. 2024, at 06:54 pm CET#7
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fischermann wrote on 08.11.2024 at 18:38:

Per instant.


It's been 11 days now.

Ok, too bad. The money is probably gone.


We had a similar topic in another thread this week. The GGL won't do anything about it, if the Provider plays dumb, you would only have legal recourse. And that for 50.00 EUR is of course borderline.

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frapi07
Elite

Winfest double debited depositor

8th Nov. 2024, at 07:02 pm CET#8
1 Like

Liked this post: Avatar von fischermann fischermann

Butterbrezel wrote on 08.11.2024 at 18:54:

Ok too bad. The money is probably gone.


We had a similar topic in another thread this week. The GGL won't do anything about it, if the Provider plays dumb you'll only have legal recourse. And that for 50.00 EUR is of course borderline.

I would try it immediately. There's no harm in trying and you might be able to solve it

You can call support on 089 20 20 88 96 00. You can also contact support by e-mail: service@sofort.com. The service is available from Monday to Thursday between 8.30 am and 6.00 pm and on Fridays between 8.30 am and 5.00 pm

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fischermann
Visitor

Winfest double debited depositor

10th Nov. 2024, at 07:05 pm CET#9
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Butterbrezel wrote on 08.11.2024 at 18:54:

Ok too bad. The money is probably gone.


We had a similar topic in another thread this week. The GGL won't do anything about it, if the Provider plays dumb, you would only have legal recourse. And that for 50.00 EUR is of course borderline.

That would be a scandalous rip-off of the very best, if even the licensed Online Casinos can do what they want.


So far, Winfest has not contacted us. Apparently, we can only warn everyone not to get involved with licensed online casinos.

Criminals. State-legitimized criminals. It would be unbelievable if that were the case.

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fischermann
Visitor

Winfest double debited depositor

10th Nov. 2024, at 07:08 pm CET#10
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frapi07 wrote on 08.11.2024 at 19:02:

I would try it right away. Trying doesn't hurt and maybe you can solve it

You can call support on 089 20 20 88 96 00. You can also contact support by e-mail: service@sofort.com. The service is available from Monday to Thursday between 8.30 am and 6.00 pm and on Fridays between 8.30 am and 5.00 pm

Many thanks for the information. I have written to them. They will certainly ask me, as I have read so often here, to contact Winfest directly, i.e. the recipient. Wait and see

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frapi07
Elite

Winfest double debited depositor

10th Nov. 2024, at 07:28 pm CET#11
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fischermann wrote on 10.11.2024 at 19:08:

Thanks for the info. I have written to them. They will certainly ask me, as I have read so often here, that I should contact Winfest directly, i.e. the recipient. Wait and see

I would recommend the phone because a) it's quicker and b) you get better support.

Normally you have to wait a certain period of time. Only then is an investigation carried out. But you should have exceeded the deadline long ago. For me and the Provider Skrill, it was 72 hours.

If they want to "get rid of" you, then explain to them that the provider you deposited with is not doing anything and you suspect that the provider never received the money. I would also advise you to ask them directly to carry out an investigation and that you are prepared to provide the necessary supporting documents.

It is important that you mention that the provider is "Home Gaming Entertainment Limited". They can't do much with Winfest

I can't tell you exactly why, but sometimes the money gets stuck somewhere.

fischermann wrote on 10.11.2024 at 19:05:

That would be scandalous rip-off at its finest if even the licensed Online Casinos can do what they want.


So far, Winfest hasn't gotten back to me. Apparently, we can only warn everyone not to get involved with licensed online casinos.

Criminals. State-legitimized criminals. It would be unbelievable if that were the case.

Of course it would be a scandal. Money is not gone, don't worry. But it can happen anywhere.

Take a look at the case here: Platincasino depositor not received | GambleJoe® Forum (page 1/2)

It was only after I gave the Tip about the payment provider that the user received her money back. The casino did nothing and only forwarded the request.


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fischermann
Visitor

Winfest double debited depositor

11th Nov. 2024, at 09:39 am CET#12
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It is very important to have something in writing in your "hand". That's why I chose the email route.

I sent "Sofort" all the important and relevant information. I also mentioned "Home Gaming Entertainment Limited".

I have seen that the identical purpose of payment was used twice for the duplicate transfer. All other transfers to Winfest have a different purpose.

I am curious to see how things will continue.

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frapi07
Elite

Winfest double debited depositor

11th Nov. 2024, at 01:23 pm CET#13
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Liked this post: Avatar von fischermann fischermann

fischermann wrote on 11.11.2024 at 09:39: It is very important to have something in writing in your "hand". That's why I chose the email route.

I sent "Sofort" all the important and relevant information. I also mentioned "Home Gaming Entertainment Limited".

I have seen that the identical purpose of payment was used twice for the duplicate transfer. All other transfers to Winfest have a different purpose.

I am curious to see how things will continue.

Very good. Of course, I can't tell you how long it will take them, but I assume that you have contacted the right address.

Interesting, I've never had that before. Winfest may not be able to help you because they only see one intended use. But you should actually be able to see how often a customer has paid.

You're right, of course, that something in writing is better - especially for documentation and proof. I also had to write them an email back then, but a) they told me exactly what they wanted and b) I sent it to the right address.

But I'm confident that you'll get a refund. Money just doesn't disappear. You can always trace it ^^

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fischermann
Visitor

Winfest double debited depositor

16th Nov. 2024, at 08:41 am CET#14
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After "Sofort" contacted me and said that it was a "display error" in the overview, but my bank confirmed that there was definitely a double debit, the amount was transferred back to my account by Ayden yesterday.

Thank you very much for your help here. The issue has been resolved and the case closed.

28.10. double debit
15.11. chargeback

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