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Winfest: [solved] Free spins not given (Page 2)

Topic created on 27th Feb. 2022 | Page: 2 of 2 | Answers: 15 | Views: 2,884
Bluff
Expert

[solved] Free spins not given

15th Mar. 2022, at 10:31 pm CET#11
1 Like

Liked this post: Avatar von Sarkasto Sarkasto
Hane60 wrote on 03/15/2022 at 22:16: They just booked me 10 euros now since they want to close the issue... On the grounds that this is a fair offer for 10 free spins with 10 cents stake...
The stake was however 50 cents...
Can anyone help me, feel pretty screwed....

That is ne cheek

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tEquilA
Amateur

[solved] Free spins not given

15th Mar. 2022, at 11:33 pm CET#12
0 Likes

Nobody has liked this post so far
You click on Profile in the upper right corner, scroll down to History and click on Game Sessions. There you can see exactly when you played and how much you bet. If it was always 50 cents scroll down to Download History. Download and send it to the support. If they still do not twitch, I would tell them that I report the casino to the MGA

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Hane60

[solved] Free spins not given

15th Mar. 2022, at 11:45 pm CET#13
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I have written to you that it was 50 cents have also made a photo...
On it came that this is true and she has made a mistake, but the 10 euros would also fit as 20 free spins, so to speak...
I find that so brazen....
I just do not know what to do now...

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Hane60

[solved] Free spins not given

15th Mar. 2022, at 11:47 pm CET#14
0 Likes

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I'm also pretty disappointed, I only played there because it is recommended by gamblejoe...

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gamble1
Icon

[solved] Free spins not given

16th Mar. 2022, at 03:09 pm CET#15
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Yes well there you can now hold of what you want in the game but 10 € are reached quickly according to experience but can also be well paid one knows it unfortunately not and can only speculate

Think since you must now decide for yourself whether you insist on an answer from Merkur but whether there at all the right answer arrives with you is just also questionable you personally they will I think rather less answers but you could also try of course

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Caro
Expert

[solved] Free spins not given

25th Mar. 2022, at 10:12 am CET#16
0 Likes

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After a long back and forth, the manager has now contacted me with an answer from the game provider. Unfortunately, the slot Provider can no longer restore the game session and therefore it is not possible to reconstruct what the result of the game would be. The manager of Winfest has credited the player with a bonus (in what form, I unfortunately do not know) as compensation

This topic was closed

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