[solved] Free spins not given

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Hane60

Topic Creator

Forum posts: 6 Member since: 27.02.2022

27th Feb. 2022, at 09:28 am CET#1

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Hello all,

I played the slot Magic Mirror Deluxe 3 at Winfest, it took me about 200 Euros until I finally got 3 scatters. However, no free spins were triggered... I then contacted the livechat and sent a photo. They pointed out that they have to contact the game provider. I have been waiting for about a week now without any reaction.
They said that the game Provider must first calculate the win,.... However that is supposed to work...
Has anyone ever been in the same situation?

Greetings and thanks
Hane

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Expert

BinGOLDiG

verified

Forum posts: 1.475 Member since: 31.01.2019

[solved] Free spins not given

27th Feb. 2022, at 11:27 am CET#2

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Liked this post: Sarkasto

Joa... In so ner similar anyway! The game was interrupted during the free spins at once! Normally you just restart the game in reputable casinos and it goes on where it had stopped! Not at Winfest of course! As if nothing had happened... In the course of the game you could not see anything!
Curiously, I also noticed that sometimes you do not play in full screen mode and then you see the balance of the casino and as soon as you spint you can see there whether you win or lose on the spin, even before the reels stop!
In the Live Casino exactly the same... You win but it is not credited! If you write to the support, says yes it's true we open a ticket and the casino support knows nothing and thinks they would contact me... Yes of course

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Elite

R3hab

verified

Forum posts: 2.173 Member since: 31.08.2020

[solved] Free spins not given

27th Feb. 2022, at 11:57 am CET#3

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3 weeks I have waited at that time
the Provider was stakelogic and casino sunmaker
has really annoyed

but also has what, maybe you can look forward to a fat win

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Elite

Donnie

Forum posts: 3.248 Member since: 07.10.2021

[solved] Free spins not given

27th Feb. 2022, at 12:22 pm CET#4

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Rather not, they will now book you a low amount without you seeing the bonus round or you have a bonus round free and there comes nothing

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Elite

Donnie

Forum posts: 3.248 Member since: 07.10.2021

[solved] Free spins not given

27th Feb. 2022, at 12:29 pm CET#5

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At Comeon or Mobilebet it was once, so earlier when you could still play everything.Play n Go Slot played on 30 cents and then Scatter, in the bonus round after the 2.or 3.Spin crashed.When reloading each time crashed, Live Chat purely screenshots shown and they have then contacted the manufacturer.After a week credit from the bonus round booked without being able to see them and 8€ nochwas have booked me then😒

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gamble1

Forum moderatorverified

Forum posts: 6.418 Member since: 21.04.2019

[solved] Free spins not given

27th Feb. 2022, at 01:52 pm CET#6

1 Like

Liked this post: Anonym

The manufacturer in the case Merkur or Merkur subsidiary must analyze the logs then you can quickly see whether it is a display error or actually a faulty triggering of the bonus round

Is in any case, the manufacturer will not cheat because a change of the win would lead to all the numbers are no longer correct whether the casino at the end of the win so should continue to exist is but on another page

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Hane60

Topic Creator

Forum posts: 6 Member since: 27.02.2022

[solved] Free spins not given

15th Mar. 2022, at 09:52 pm CET#7

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Well I got today the offer that they book me 10 euros bonus credit after I was put off week after week that they are still waiting for a response from the manufacturer...
Find the compensation pretty ridiculous... Will avoid the casino in the future... Support has always only put off and now that I ask again and again simply times 10 euros offered...

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Elite

Donnie

Forum posts: 3.248 Member since: 07.10.2021

[solved] Free spins not given

15th Mar. 2022, at 10:09 pm CET#8

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Who's surprised, are all scammers there! Have certainly won 100 or 200 € and they want to fob you off with a ten Bonus money, cool.Would not have happened earlier...

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Hane60

Topic Creator

Forum posts: 6 Member since: 27.02.2022

[solved] Free spins not given

15th Mar. 2022, at 10:16 pm CET#9

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They have booked me now simply 10 euros since they want to close the issue... With the reasoning that this is a fair offer for 10 free spins with 10 cents bet...
The bet was however 50 cents...
Can anyone help me, I feel pretty screwed....

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Hane60

Topic Creator

Forum posts: 6 Member since: 27.02.2022

[solved] Free spins not given

15th Mar. 2022, at 10:18 pm CET#10

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Can I perhaps somehow contact the manufacturer itself?

This post has been translated automatically

Winfest: [solved] Free spins not given

[solved] Free spins not given

[solved] Free spins not given

[solved] Free spins not given

[solved] Free spins not given

[solved] Free spins not given

[solved] Free spins not given

[solved] Free spins not given

[solved] Free spins not given

[solved] Free spins not given

[solved] Free spins not given

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