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Wildz: Wildz refuses to pay out because of old account

Topic created on 01st Jun. 2020 | Page: 1 of 1 | Answers: 8 | Views: 1,804
Alice3105

Wildz refuses to pay out because of old account

1st Jun. 2020, at 01:32 pm CEST#1
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Hi I have a question
I have won at Wildz 10ts. Now it is already 6 days ago because ID and the rest I have uploaded my account is also so far ok. except that I have previously paid with my old account. Wildz refuses to pay on my new account the win I have won the 10ts with Paysafe better said always paid with Paysafe. They now want the cancellation of my old bank. The cancellation I no longer have because the account is no longer there since 30.3.20 I have received via e-mail have deleted it because I did not know that I would still need it. So now it's 6 days where Wildz refuses to pay me. My new account they have my Skrill account too but they want the cancellation of old account. Please help ... I have the bank already written to the Let themselves of course time 🙈. Please help

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masstube
Experienced

Wildz refuses to pay out because of old account

1st Jun. 2020, at 01:45 pm CEST#2
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The only possibility will be that you receive the notice again from your old bank.
Most banks have a telephone support or you have a personal advisor?
Otherwise go to your bank

Congratulations on the win

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Alice3105

Wildz refuses to pay out because of old account

1st Jun. 2020, at 02:29 pm CEST#3
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masstube wrote on 01.06.2020 at 13:45: The only possibility will probably be that you get the notice again from your old bank.
Most banks have a telephone support or you have a personal advisor?
Otherwise go to your bank

Congratulations on the win

I have my bank already 3Email written. it is an online banking have no counter that are only available via email or chat but in the chat they lie a what before one says that comes today the other says he may not tell me anything. But may wills that they want the cancellation but have my new account. I hope @ Caro can help me

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voerde
Expert

Wildz refuses to pay out because of old account

1st Jun. 2020, at 02:33 pm CEST#4
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Alice3105 wrote on 01.06.2020 at 14:29
I have my bank already 3Email written .it is an online banking the have no counter the are only available via email or chat but in the chat they lie a what before one says that comes today the other says he may not tell me anything . But may wills that they want the cancellation but have my new account. I hope @ Caro can help me

each bank is obliged to such documents, as well as terminations of the account at least 5 years to conserve

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Alice3105

Wildz refuses to pay out because of old account

1st Jun. 2020, at 02:38 pm CEST#5
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voerde wrote on 01.06.2020 at 14:33
every bank is obliged to preserve such documents, as well as terminations of the account at least 5 years

Thank you I hope the bank me today or tomorrow still an email to come lets because it takes a long time only because of a letter 4 days but this is nothing new at the bank therefore I have canceled ...

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voerde
Expert

Wildz refuses to pay out because of old account

1st Jun. 2020, at 02:44 pm CEST#6
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but try to pay out also at Wildz since 3 days
verification also takes 30 hours so far

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Alice3105

Wildz refuses to pay out because of old account

1st Jun. 2020, at 02:49 pm CEST#7
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Verrifizierung is OK there is the green that means it's ok os is only about the old bank darten the notice. Hope it comes soon tomorrow it is 1 week where I wait. They have me only when I asked for the verification. Why they do not pay sweet that they need the notice of my old account so only Hingehalten so 3 days. I have in the chat but already he wähnt that there is no account they said no problem the new account I should specify because then everything is clear and then so what really not nice. Hope I get my win also 😣 . Because it is already funny

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Alice3105

Wildz refuses to pay out because of old account

1st Jun. 2020, at 03:13 pm CEST#8
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Yay am happy my bank has just sent me email hope that now nothing stands in the way of payment 🥰😍

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Herr_D
Amateur

Wildz refuses to pay out because of old account

2nd Jun. 2020, at 12:46 pm CEST#9
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Alice3105 wrote on 01.06.2020 at 15:13 clock: Juhu am happy my bank has just sent me email hope that now nothing stands in the way of payment 🥰😍

Cross your fingers.write how it turns out😊

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