Wildz does not return deposited money

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Rookie

cleopetra

Topic Creator

Forum posts: 27 Member since: 03.01.2019

22nd Jun. 2020, at 06:53 pm CEST#1

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Dear Team, Members,

on 06.06.20 I instructed 15 euros via Klarna; I was surprised that the money was still not booked after 20 min. The chat told me that I should wait a little longer. Money was debited according to the rules. After a few days I contacted them again and was told that an error had occurred and that the money should be in my account within 5 days. Pustekuchen ... so, renewed chat request with copy of the account statement. One would contact me by email ... to date nothing happens. Today I asked again politely & now I should please send in all my account statements, from 06.06. until now. I do not want this, because it is my private data. In the last account statement, you could see the debit exactly, including the processing number. What else can I do? Am at a loss ... thank you

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Experienced

crystal_machmeth

Forum posts: 337 Member since: 17.10.2019

Wildz does not return deposited money

22nd Jun. 2020, at 06:56 pm CEST#2

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maybe try to Deposit via Trustly maybe the 15 € deposit is possible then

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Rookie

cleopetra

Topic Creator

Forum posts: 27 Member since: 03.01.2019

Wildz does not return deposited money

22nd Jun. 2020, at 06:57 pm CEST#3

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crystal_machmeth wrote on 22.06.2020 at 18:56: try maybe to Deposit via Trustly maybe the 15 € deposit are then possible

Then I pay twice ...

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Rookie

cleopetra

Topic Creator

Forum posts: 27 Member since: 03.01.2019

Wildz does not return deposited money

22nd Jun. 2020, at 06:59 pm CEST#4

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crystal_machmeth wrote on 22.06.2020 at 18:56: try maybe to Deposit via Trustly maybe the 15 € deposit are then possible

It was debited from my account, just supposedly not arrived at Wildz ...

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gamble1

Forum moderatorverified

Forum posts: 6.436 Member since: 21.04.2019

Wildz does not return deposited money

22nd Jun. 2020, at 07:46 pm CEST#5

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Liked this post: cleopetra

Actually, you have to contact Klarna in such a case was with me once at sunmaker so when I had the problem about Sofort

got the money after a few days automatically back from Klarna

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Rookie

cleopetra

Topic Creator

Forum posts: 27 Member since: 03.01.2019

Wildz does not return deposited money

22nd Jun. 2020, at 08:07 pm CEST#6

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gamble1 wrote on 22.06.2020 at 19:46: Actually, you would have to contact Klarna in such a case was with me once at sunmaker so when I had the problem via Sofort

got the money back automatically from Klarna after a few days

Ok, thank you very much. Then I will try it. Find it just a pity how Wildz stalls me, or similar.

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Experienced

Latino

Forum posts: 303 Member since: 08.11.2018

Wildz does not return deposited money

22nd Jun. 2020, at 08:36 pm CEST#7

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Liked this post: cleopetra

@cleopatra:

Just find it a shame how Wildz is stalling me

Wildz is not at fault here - it's (almost always) up to the payment processor. Since Wildz does not have access to the databases of the payment service providers it can not speed up anything since you can not check the payment process.

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Rookie

cleopetra

Topic Creator

Forum posts: 27 Member since: 03.01.2019

Wildz does not return deposited money

22nd Jun. 2020, at 10:03 pm CEST#8

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Latino wrote on 06/22/2020 at 8:36 pm: @cleopatra:

Wildz is not at fault here - it's (almost always) up to the payment service provider. Since Wildz doesn't have access to the databases of the payment service providers it can't accelerate anything since you can't check the payment process.

Well, all this correspondence with promises: they will definitely get back to you, as well as the message that the money will be charged back in 5 days, I find a bit strange

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gamble1

Forum moderatorverified

Forum posts: 6.436 Member since: 21.04.2019

Wildz does not return deposited money

22nd Jun. 2020, at 11:58 pm CEST#9

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Liked this post: cleopetra

cleopetra wrote on 22.06.2020 at 22:03
Well, this whole correspondence with promises & promises: they would certainly get in touch, as well as the message that the money will be charged back in 5 days, I find a bit strange.

As a rule, it is also always booked back in about +/- 5 days, therefore warscheinlich the statement

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T****s

Forum posts: 388 Member has been banned

Wildz does not return deposited money

23rd Jun. 2020, at 12:20 pm CEST#10

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Liked this post: cleopetra

Hello

You have to contact Klarna, your money comes back but it takes quite a long time with me it was 3 or 4 weeks...

LG

This post has been translated automatically

Wildz: Wildz does not return deposited money

Wildz does not return deposited money

Wildz does not return deposited money

Wildz does not return deposited money

Wildz does not return deposited money

Wildz does not return deposited money

Wildz does not return deposited money

Wildz does not return deposited money

Wildz does not return deposited money

Wildz does not return deposited money

Wildz does not return deposited money

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