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Wildz: Wildz blocks account and keeps the balance

Topic created on 17th Jul. 2021 | Page: 1 of 3 | Answers: 26 | Views: 6,804
Bastiii

Wildz blocks account and keeps the balance

17th Jul. 2021, at 03:44 pm CEST#1
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Moin Moin,
I just need help 😫
my player account was blocked by Wildz management of the casino site: because according to their statement in the past I have made a Deposit through third parties, which in itself is also correct

at that time Wildz demanded an explanation from me why I had done this
of course i followed up on that
and should then upload a certified statement on which the third person as well as myself have signed.
the third person I should then also verify.
after I came all the requirements, my account was also ready to play again 🥳and I repeated such a deposit via third never again.

after several weeks I was able to play without problems (also diligently one as could pay out)
came dan finally times a higher win to stande (5000€) which I have also directly paid out (which worked).
parallel during this win (a picture) took place in this slot a Tournament what I could fortunately decide by my win also for me I was with distance on place 1.

the tournament victory reward was 6000€ which I had two days later on my player account.
but when I also wanted to pay out this win Wildz suddenly blocked my account with the reason: "that I deposited through third parties and point me to the agb's 5.11 Wildz may at its discretion and without justification refuse to open an account or close an existing account. However, all contractual agreements must be observed.
in the end, nothing came of it and the support simply didn't want to put me in touch with the management via du and constantly pointed out that they didn't have to provide an explanation or problem solution according to terms and conditions 5.11.

currently my account is blocked and I do not get the 6000€
i ask you politely for help what I should do best.


Thank you for any comment

With kind regards
Bastiii

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Xavi22
Expert

Wildz blocks account and keeps the balance

17th Jul. 2021, at 04:26 pm CEST#2
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Liked this post: Avatar von Bastiii Bastiii, Avatar von moody moody
Unfortunately, this is another case where the casino is certainly in the right, but morally it is absolutely reprehensible. They let you play for weeks, and then, when it comes to a win, they block you. Hope that gamblejoe can successfully mediate here

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gamble1
Icon

Wildz blocks account and keeps the balance

18th Jul. 2021, at 05:50 am CEST#3
1 Like

Liked this post: Avatar von Bastiii Bastiii
I think Wildz is very accommodating that should be solved they are not interested in collecting money

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Bastiii

Wildz blocks account and keeps the balance

18th Jul. 2021, at 02:19 pm CEST#4
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@Xavi22 thank you for the contribution I hope there also very drauf the gamblejoe can help me there and finds a solution for all involved

@gamble1 in the past I have also been very satisfied with Wildz and could never lose a bad word about the operator only the current situation makes me doubt especially because it is on the part of the operator no plausible explanation we delivered or I felt that to be turned away.

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btssultan
Experienced

Wildz blocks account and keeps the balance

18th Jul. 2021, at 02:23 pm CEST#5
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Cross your fingers that everything works out. Even if I do not quite understand why you pay over another person, money (in the past) so that you can play.

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Hidaruma
Top Member

Wildz blocks account and keeps the balance

18th Jul. 2021, at 03:22 pm CEST#2
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In the past, this has probably been solved in an accommodating manner. The money should actually be gone if you Deposit with a payment method that is not in your own name. Why people don't get their act together is beyond me.

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gamble1
Icon

Wildz blocks account and keeps the balance

18th Jul. 2021, at 04:06 pm CEST#3
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Hidaruma wrote on 18.07.2021 at 15:22: In the past, something like this has probably been solved accommodating. Whereas the money should actually be gone if you Deposit with a payment method that is not in your own name. Why people don't get this right is beyond me.

But he did that weeks ago and not now, so the money should not be gone because he could continue to play

I think that was an employee and not the management

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Hidaruma
Top Member

Wildz blocks account and keeps the balance

18th Jul. 2021, at 05:01 pm CEST#4
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gamble1 wrote on 18.07.2021 at 16:06
But he did that weeks ago and not now, so the money should not be gone because he could continue to play

I think that was an employee and not the management

I don't really care how the case is solved. I just don't understand why people get the idea to pay other people with the means of payment.

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Bastiii

Wildz blocks account and keeps the balance

18th Jul. 2021, at 05:13 pm CEST#5
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Hidaruma wrote on 07/18/2021 at 17:01

I don't really care how the case is solved either. I just don't understand why people get the idea of using other people's means of payment.

It was then simply the situation that has arisen so no wallet with it ect.
And just come up with the stupid idea to make it over other ways (was a birthday gift) which in retrospect was definitely a mistake and ignorance does not protect against punishment we all know I've also seen to 10000% only as already described the matter was yes clarified and in my opinion off the table, since everything then went its usual and also correct way.
Well I probably thought wrong 🤔

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cbz490
Experienced

Wildz blocks account and keeps the balance

19th Jul. 2021, at 11:11 am CEST#6
2 Likes

Liked this post: Anonym, Avatar von Bastiii Bastiii
Hidaruma wrote on 07/18/2021 at 17:01

I don't really care how the case is solved either. I just don't understand why people get the idea of using other people's means of payment.


You do not read the posts sensibly, then tell people money is gone

In the 2nd comment of you say you do not care either. YOUNG then do not unsettle the people with your half-knowledge which results from the fact that you are not even able to read his original post reasonably.

Comment in the future but just posts that interest you - he will get his money - at least if the situation is as he described.

Seems to me as if there is the envy speaks from you very weak personality!

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