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Wildz: [solved] Wildz Verification - temporary passport is not accepted

Topic created on 28th Apr. 2020 | Page: 1 of 1 | Answers: 3 | Views: 2,116
lechiffrea6

[solved] Wildz Verification - temporary passport is not accepted

28th Apr. 2020, at 10:02 pm CEST#1
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Hi folks,

3 weeks ago I had to verify myself. Have uploaded all documents and 2 weeks nothing heard. In between I wrote to the support and they told me to wait.
Then came the feedback that some documents did not arrive, although I saw in the history that they were uploaded. Then I uploaded again and waited again.

And NOW, after 3.5 weeks I am told that my temporary ID card is not accepted. I have already traveled with it at the airport and was with it in casinos.

Now my question is: is it normal that they do not accept my official document? I'm starting to get the feeling that they're just stalling, hoping I'll give up and let them keep my money in the account. Does it help to report to MGA?

Many greetings

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Peterparker19
Rookie

[solved] Wildz Verification - temporary passport is not accepted

29th Apr. 2020, at 07:39 am CEST#2
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It helps to write to caro, who has a direct line to Wildz and may be able to help

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Caro
Expert

[solved] Wildz Verification - temporary passport is not accepted

29th Apr. 2020, at 10:21 am CEST#2
1 Like

Liked this post: Avatar von afkontakt afkontakt
Hi lechiffrea6, I have sent you a private message via Communicator. Greetings Caro

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Caro
Expert

[solved] Wildz Verification - temporary passport is not accepted

29th Apr. 2020, at 04:36 pm CEST#3
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Here the mistake was a completely different one, the user has unfortunately made a Deposit via a third party account and this is now a violation of the terms and conditions

When I informed the manager of the case today, the VIP manager contacted the user by phone. The conversation was very unreasonable and without insight, seiten the player. His account has been closed permanently and he has of course received his deposit back. The user can contact the MGA at any time if he has a different opinion

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