[solved] Wildz Verification - temporary passport is not accepted
28th Apr. 2020, at 10:02 pm CEST#1
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Hi folks,
3 weeks ago I had to verify myself. Have uploaded all documents and 2 weeks nothing heard. In between I wrote to the support and they told me to wait.
Then came the feedback that some documents did not arrive, although I saw in the history that they were uploaded. Then I uploaded again and waited again.
And NOW, after 3.5 weeks I am told that my temporary ID card is not accepted. I have already traveled with it at the airport and was with it in casinos.
Now my question is: is it normal that they do not accept my official document? I'm starting to get the feeling that they're just stalling, hoping I'll give up and let them keep my money in the account. Does it help to report to MGA?
[solved] Wildz Verification - temporary passport is not accepted
29th Apr. 2020, at 04:36 pm CEST#3
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Here the mistake was a completely different one, the user has unfortunately made a Deposit via a third party account and this is now a violation of the terms and conditions
When I informed the manager of the case today, the VIP manager contacted the user by phone. The conversation was very unreasonable and without insight, seiten the player. His account has been closed permanently and he has of course received his deposit back. The user can contact the MGA at any time if he has a different opinion
[solved] Wildz Verification - temporary passport is not accepted
Nobody has liked this post so far
3 weeks ago I had to verify myself. Have uploaded all documents and 2 weeks nothing heard. In between I wrote to the support and they told me to wait.
Then came the feedback that some documents did not arrive, although I saw in the history that they were uploaded. Then I uploaded again and waited again.
And NOW, after 3.5 weeks I am told that my temporary ID card is not accepted. I have already traveled with it at the airport and was with it in casinos.
Now my question is: is it normal that they do not accept my official document? I'm starting to get the feeling that they're just stalling, hoping I'll give up and let them keep my money in the account. Does it help to report to MGA?
Many greetings
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[solved] Wildz Verification - temporary passport is not accepted
Nobody has liked this post so far
This post has been translated automatically
[solved] Wildz Verification - temporary passport is not accepted
Liked this post: afkontakt
This post has been translated automatically
[solved] Wildz Verification - temporary passport is not accepted
Nobody has liked this post so far
When I informed the manager of the case today, the VIP manager contacted the user by phone. The conversation was very unreasonable and without insight, seiten the player. His account has been closed permanently and he has of course received his deposit back. The user can contact the MGA at any time if he has a different opinion
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This post has been translated automatically